NFL ShopReviews 950

1) The quality of the tee-shirt was nice - good
2) The shirt ran small and was not listed as such on the site - bad
3) As long as I took "store" credit my return was free - mostly good
4) My return was processed quickly - good
5) My gift card did not include shipping or handling - very bad

This mistake was completely that of the NFLShop and they did not credit me accordingly. I will not be ordering from them again.

Post Script: After the NFLShop read my review they credited me the shipping charge - that makes a huge difference in how I view them and I wanted to edit my response to reflect that.

I contacted them twice and they said they were sending the rest if my order both times, i still haven't received it. I dosnt even show being received by UPS. Would not order from again

I ordered a full-size Philadelphia Eagles helmet off a NFL shop Facebook add. They took my money, but never delivered the helmet. Sent an email that said it was delivered and I should check with my neighbors, blah blah. I checked the tracking numbers with USPS, the tracking number came back as invalid. Nothing but dissatisfaction! STAY AWAY!

My husband bought me a shirt, too small
So I returned it only to be refunded a partial payment
Will never order from here again!

Ordered jerseys for Super Bowl with guaranteed delivery before the game. Tracking showed it was not going to be on time. Philippine Customer service repeatedly told me they had spoke t UPS and it would be on time. Nothing could be done until after 2/9.2/10 I called, asked for. Supervisor and told they were busy with other duties. Advised I would wait. Next the rep came back advising the Supervisor was gone now and I needed to call back Monday, then hung up. I was hung up on at least 4 times, lied to at least 3 times. Received the jersey after the Super Bowl

The quality was horrible it looked like it was pilling when I received it. It looks like the screen print dried with a bunch of lint. The sizing is also off it's huge. Very unhappy with my purchase and because it was a custom I cannot return. DO BETTER NFL. $45 for a shirt that is ill fitting and badly printed just so you can make money before the Super Bowl. DO NOT BUY THE CUSTOM SHIRTS THEY ARE TRASH QUALITY.

My order (superbowl jersey) was supposed to arrive on 02/09/24 as stated before I made my purchase however it did not. It is no point in having it delivered one day after the superbowl. The only resolution was a discount which makes no sense because the sole purpose of placing the order was to receive it before the superbowl. False advertisements.

I ordered a jersey listed as "in stock" on Jan 4th. It hasn't shipped and today is Feb 10th. I've called and they've don't nothing to solve the problem. They admitted it wasn't in stock, as they had said. They now have it listed as "in stock" and "guarenteed shipping by tomorrow if ordered today," but haven't shipped mine. The "back office" just sends me the same regurgitated email every day "we are sorry for the delay, once we have an update, we will let you know more." It's literally all lies all the time. Do not order from them. You won't receive your items.

I placed an order all at 1 time received 1 item.now the date to receive the rest have changed twice to span until the 14th.fanatics is 1 day promised.
That day delivered.all the told me was.well once u receive it we will waive the fee to return it.duhhh who returns what they wait for.useless customer service which makes it a useless company...UPDATE...I don't know who did what but all items arrived today.no company is perfect but I COMMEND WHOEVER STEPPED IN.i don't trust computers but the customer service staff EARNED MY FUTURE BUISINESS.

Placed order on Dec 20th. Expected delivery Jan 31st. Jan 25th, notified of delay. Feb 8th. Still no further update. Zero information. Order is still in processing status. Spoke with customer service. They told me nothing. Offered to refund $4.99 shipping on an order over a week delayed. More information on the delay is useful for your customers to feel like their relationship with your company matters.

I placed an order in January 2024 where item displayed "in stock" and "ships in 1-3 days"

I purposely chose an in stock item which shipped in 1 to 3 days.

This item was NOT in stock nor would it ship until after the Super Bowl and they just informed me 5 days before the Super Bowl and gave me a $10 coupon off my next purchase.

They lied on the item description by telling me it was in stock and ships in 1 to 3 days. So now I had to order from a different vendor and pay for expedited shipping. I also asked NFL shop/Fanatics to cancel my order immediately and refund my money.

I was so excited for this purchase and they ruined it for me by deceiving me with incorrect item information.

I will never order from this website again and I'm warning other purchasers not to make the same mistake I did.

My order has been delayed nearly a month and I want to cancel, however, their website gives you the run around and you cannot cancel. It says you can chat with a customer service rep, but there is only a chat button for the system to answer with a bot. They also own many other sports websites, so be careful who you purchase from.

Talked with a rep last week jan 28th and they assured me the jersey would be shipped Friday and they would expedite it since it wouldn't get here in time for the Superbowl. Now it says will arrive the 15th and the last is telling me it was "oversold" so they don't have any to ship to me. Disgusting business practice for a company that can pay one man 50million dollars but not sent one shirt on time

I ordered a jersey in December and the website said 3 to 7 business days for delivery and now my tracking number is saying February 23 over 2 months waiting for my jersey. I will never again order from them

I ordered a jersey and, upon receiving it, washed it per the instructions. The number on the front cracked and peeled - have never worn it. Customer service was a joke. The item is now out of stock and they cant send a replacement and wanted me TO PAY to send it back for a refund. HORRIBLE! Buy directly from your teams shop. Do not buy from their site!

Way too many promotional emails sent. Seriously.
Shirt that I originally ordered did not fit but I would have to pay shipping to have it sent back so we opted for complete refund and a gift card. Second shirt arrived and fits but there's a hole in it. A few years ago I was very disappointed and told myself I would not shop from here again. I gave in this Christmas - shame on me.
** terrible policy of not refunding the money, forcing people to get a gift card unless they want to pay for shipping**

How is it that NFL shop can charge you a ton of money for cheaply made products? I spent over an hour trying to deal with customer service online because the phone number they give you don't get anybody they tell you to go back online SMH. I spoke with two people first one told me I can get a refund no problem if I already washed the towel and washed the silicone glasses I got in this package. So when she sent me the refund email, on my instructions it states that I can't send anything back that's been washed. So I went back on there and talked to another representative and this person told me that when they get stuff that have been used they just give it to charity and that's that. No refund no nothing SMH. If I wouldn't have read it I would have sent all my stuff back and not received a refund at all even though I was told by that customer service representative online that I would. So this one tells me I can give you 30% back which was a little over $15 SMH! What a joke! The advice I give everybody here that reads this don't buy the beach towels they are very cheaply made and very thin. It is definitely not worth the money that you're paying. I've bought a lot of things off NFL shop and I have noticed that in the last several years their quality of products have dropped down immensely. Shame on you NFL shop!

I returned an item and I was given a gift code to use that code never work. After three calls, I ask for my money back, I was told 7 -10 days. This morning I called for the 7th time and was told they now I have a reference number and call back in 48 hours; this is been going on since 12/6. The customer service reps speak poor American English and even though I asked 3 times to speak with a supervisor they were all busy. Worst experience I've EVER have had.

I ordered "Men's Las Vegas Raiders Davante Adams Nike Black Legend Jersey" for $69.95. What I got was a cheap screen printed t-shirt not worth nearly what I paid. The person I gifted it to took off the tags before I realized it was not a real jersey, so I cannot return it. Really wish I had read reviews. I ordered a Jersey for my wife on Outfitters Adventure for the exact same price. It was an NFL logo high quality jersey with stitched on numbers and names. I highly recommend Outfitters Adventure. Shipping took 2 weeks, but I got a real NFL jersey.