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NextdoorReviews 3,043

2.0
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Nextdoor Reviews Summary

Nextdoor has a rating of 2 stars from 3,043 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nextdoor most frequently mention social media, real name and free speech. Nextdoor ranks 508th among Social Network sites.

service
452
value
405
shipping
54
returns
55
quality
161
Virginia
2 reviews
38 helpful votes
Follow R K.
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First of all, the company knows about these problems and much more yet does nothing to address them as long as they can keep generating money from ads.

Censorship abound as does threats made to silence people. Due to a spike in crime at the time I was a member in Norfolk VA, people were upset that the local police were not doing anything about the crime after the fact in some cases. Victims and neighbors who came forward with video of the crimes being committed were told by police that they could not use the video.

People in our ND and linked/extended groups were upset and voiced their frustrations for the most part in civil ways. The leads and a few of their loyal followers made threats to silence people.

One of the leads claimed to have connections with both the police and local newspapers and reporters. She made treats of turning over the names and addresses of people in ND complaining to the local press for a story about people who hate the police.

She also offered to turn over the posts people had made about the police to the police. Why? The implied threat was so the police would know who they really didn't need to rush to help.

Besides that, linked/nearby NextDoor groups in my area were used to advertise the businesses owned by the leads. The most laughable was an organic cleaning service.

Think of the worst click of neighborhood busy-bodies, bitter retired people with no life and a desire to meddle in yours, and you have the foundation of most of the NextDoor groups.

Date of experience: December 22, 2016
California
1 review
39 helpful votes
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LOCKED out by "LEADS"
December 18, 2016

Due to the horror of a Homeowners Association issue in Oxnard, CA, many of us (myself included) have been locked out and kicked off for disagreeing with the HOA issues promoted by the lunatics ripping apart our neighborhood, "leads" who somehow convinced nextdoor.com that they were serving the best interests of the community. These have been the MOST vocal, MOST inflammatory residents, yet nextdoor has allowed this to happen. It's actually insane. Bad business nextdoor, very bad.

Date of experience: December 18, 2016
California
1 review
24 helpful votes
Follow Jennifer F.
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Your lead will determine what is considered "soapboxing", "acceptable" and "not acceptable". For example, someone complaing about homeless and calling them nothing but theives, crimials and junkies... that's okay. Complaining about actual, news vetted and qualified excessive force by the police in YOUR neighborhood (yea, it's a "mixed neighborhood"... 90% white) that's apparently "Soapboxing", especially if you're white. Saying you should arm yourself and go out and confront homeless picking through your trash... that's okay, of course (ps, that's instigating violence by the way). Saying that armed confrontation is wrong and we need better solutions for the homeless rather than shooting them... that's "soapboxing". The discussions are judged entirely by the political views of the "lead". The fact that the city council instituted multiple reforms after a homeless guy was shot 13 times (which was considered soapboxing), is completely beside the point... this is Nextdoor... you shouldn't upset the forum... This makes it at best a watered down version of craigslist want adds for garage sales and at worst a one sided forum only for those who agree with the general political view of their neighborhood lead,

Date of experience: December 15, 2016
California
1 review
16 helpful votes
Follow Dusty F.
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I live in Santa Cruz and loads of us use NextDoor to better our communities in positive ways. These bad reviews leave me bewildered. Perhaps we are more like minded and supportive here? Not sure, but we all use it as intended - to help each other out. I feel bad for these negative reviewers. Our experience here in Santa Cruz is the exact opposite.

Date of experience: December 9, 2016
Minnesota
1 review
56 helpful votes
Follow G H.
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I joined, and within a week had concerns about identity theft and use of my personal information. So I wrote them a very nice note, asking for help with my Profile. They wrote back, insinuating that I was somehow trying to evade their policies by not letting my true identity be known, and they had disabled my account.
They also have a "credit" system where someone who I don't even know, apparently gets credit for inviting me. However, I never received any invitation from this person, do not know them, and would never have responded to their invitation. I had joined Nextdoor because a completely different person told me about the site. Yet, Nextdoor refused to correct the incorrect credit they had given this other person.
In short, no, I cannot recommend Nextdoor, because it is too prone to identity theft concerns, and when I asked for help to secure my identity, instead of responding positively to my concerns, they disabled my account! The icing on the cake was for this mysterious neighbor, getting credit for inviting me, and I could care less about Nextdoor anymore. Anybody in my neighborhood who knows me, that I want to be friends with, already knows me, and if someone new moves in, I will be sure to knock on their door in person and check them out.
PROTECT YOURSELF, avoid putting your personal information out there for possible theft on yet another social media site!

Date of experience: December 7, 2016
Massachusetts
1 review
55 helpful votes
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Nextdoor Disaster
December 5, 2016

We once lived a real community and village atmosphere neighborhood now it's neighbor against neighbor. Nextdoor the slogan should "let the hate begin". What started out as a useful tool has now brought out the bullies. The Leads are the root of most our problems, one young man offered to help transport Christmas for free, his post was deleted only because he was Hispanic. There are also people posting who do not live in our neighbor, members who are posting from the grave and a large number of bogus names being used. Long term this will be affecting our property values.
SHAME on NEXTDOOR for not taking control and enforcing their OWN guide lines.

Date of experience: December 5, 2016
New York
2 reviews
18 helpful votes
Follow Nancy M.
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I've been trying to get rid of some stuff at our house and hated the idea of doing a tag sale. We've done them before but it's such a waste of time and effort for little return. So, when I posted an offer for an item and received 6 very interested replies in less than 30 minutes. I'm hooked and will not go through our entire house to see what we can part with while trying to downsize and simplify.

I've also recommended plumbers and an electrician. Folks on the site are thoughtful in their responses. And, like a good neighbor, I'd like to help others with their needs took. Thanks Nextdoor!

Date of experience: December 1, 2016
Florida
1 review
44 helpful votes
Follow Terry Y.
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This app smacks of fascism. It is most often used by political groups and Multilevel Marketing groups to recruit and screen potentials, and put pressure on those who "disagree" with their values, and basically out personal information that can be used. STAY AWAY! Free or not (and remember, joining the Communist Party and it's ilk was "free" too), the price of lost privacy is too high.

Date of experience: November 29, 2016
California
1 review
45 helpful votes
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Policy Violation
November 29, 2016

I am an active user on Nextdoor. I was updating my info and somehow I messed up my last name. I received an email from Nextdoor saying I violated their guidelines and they deactivated my account. I immediately replied with my correct spelling of my last name and nothing. Still locked out of my account. I've contacted them about fixing it and nothing. Why resort to deactivating my account? Why not tell me I need to fix it within 24 hours or it will be deactivated? Especially if they don't do anything when I give them the info so they can fix it. What a joke.

Date of experience: November 29, 2016
Florida
1 review
55 helpful votes
Follow Ada Z.
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I posted a message at Nextdoor and immediately I received a very nasty and offensive comment, next day I closed my account and still I received an email from the lead of my neighborhood asking me to call her. I called her because I never thought I was going to be treated so aggressively with such disrespect, she even hung up without let me say a word or let me defend myself. I don't know who selects the leaders but they must be more careful with the people they select. I DON'T RECOMMEND THIS SITE TO ANYBODY. NEXTDOOR IS A NASTY PLACE WITH OFFENSIVE NEIGHBORS AND DISRESPECTFUL DICTATORS AS LEADERS.

Date of experience: November 23, 2016
California
1 review
52 helpful votes
Follow Chris C.
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Be forewarned. Nextdoor is where you will find out just how nasty your neighbors really are. Though the site makes claims that comments must be civil and neighborly, the reality is the online fighting and nastiness goes on unchecked and is basically condoned by the joke that is Nextdoor Support.
My advice? Use a fake name and be sure and hide your address, because joining Nextdoor is basically joining a site where bullies and nuts abound.

Date of experience: November 22, 2016
Connecticut
1 review
38 helpful votes
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Waste of my time
November 21, 2016

After Spending a lot of time trying to get past credit card payment request for "FREE" app I put in personal info they comeback with they dont believe my name what crap its the only name ive had for 63 yrs PS it would be easier to by a firearm than use this "FREE" app

Date of experience: November 21, 2016
California
1 review
36 helpful votes
Follow Maurizio R.
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I used to post videos of crime activity in their site from my surveillance, then I noticed that my post were getting removed, then suddenly I was not able to post anything, now I cannot even see what goes on.

I did not received any notifications of any community violations.

I tried to contact them many times with no response.

Not what I expected and Im truly disappointed.

Date of experience: November 19, 2016
Colorado
1 review
43 helpful votes
Follow To L.
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Not what I expected
November 16, 2016

Nextdoor.com seemed like a good idea for people in the community to share events, concerns and fellowship. In the last few months, the site has become a political forum. Discussion will eventually become disagreements, which will result in a hostile community. I am discontinuing my membership before cliques and factions start to develop in my neighborhood.

Never needed it in the past, don't need it now. What ever happened to taking a walk in your community, to get to know your neighbors.

Date of experience: November 16, 2016
District of Columbia
1 review
11 helpful votes
Follow Aryelle W.
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I love Nextdoor! We move often, and it's nice to be able to connect quickly with neighbors and find resources quickly. All you haters/complainers would be wise to remember that this app is free. Instead of complaining, why not invite others to help make it a better app.

Date of experience: November 13, 2016
Utah
1 review
62 helpful votes
Follow Rain W.
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Seriously this site is useless. Maybe you can see who's cat is missing, useful no doubt. But they sent out invitational marketing postcards for the site in the mail to my neighbors asking them to sign up without my knowledge or permission. My neighbor is an elderly woman well she's not a nice person, she drinks at 8am then obsesses about stray cats $#*!ting in her flower bed. She has my phone number and drunk dials me. Now she's obsessing about the postcard she got from me. Seriously it sucks.

Date of experience: November 13, 2016
Washington
8 reviews
129 helpful votes
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Negative Posts!
November 5, 2016

I signed up for Nextdoor at the invite of a neighbor just recently. I posted 1, that's it, 1 post and received so much negativity about a measure that would prevent endangered animal parts from being sold in our state. I guess Oregon is still full of rednecks, even with all the Californians pouring in! Good grief! Just getting word out about something soooo many people have heard nothing about. That'll teach me! I deactivated my account today. Not worth the headaches from juvenile adults! Cyberbullying is alive and well in the Portland metro area.

Date of experience: November 5, 2016
California
3 reviews
50 helpful votes
Follow Mia G.
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NextDoor has become a hub for trolls and cyberbullies. All I did was post a recommendation for a charitable organization I had had a good experience with... I got some follow up questions, to which I tried to answer to the best of my ability. Then someone in an adjacent neighborhood pipes in and says "c'mon folks... it's easy to look this stuff up" - and proceeds to cite some 'facts' (not sure they're even true) ripping my recommendation apart. I got defensive in my reply back, and *I* get flagged for it, but she doesn't get reprimanded for her original snarky comment. So I'm done with NextDoor; not worth the time and effort and aggravation.

Date of experience: November 4, 2016
California
1 review
43 helpful votes
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NextDoor's guidelines essentially state that one is only allowed to post content that is useless, flavorless, and inconsequential. Why waste your time on a site that is censored by who knows what individual with who knows what agenda or perspective?!?! ND is a waste of time and energy.

Date of experience: October 29, 2016
Connecticut
1 review
56 helpful votes
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A red flag showed up when I was unable to sign up without giving permission for access to my Yahoo contacts. Why do they need these? They are not my neighbors! Looked like a scam to me and the many negative reviews here confirm that it may be just that.

Date of experience: October 28, 2016

About the business

When neighbors start talking, good things happen.


nextdoor.com
Founded in 2010
San Francisco, CA, United States
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