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NextdoorReviews 3,043

2.0
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Nextdoor Reviews Summary

Nextdoor has a rating of 2 stars from 3,043 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nextdoor most frequently mention social media, real name and free speech. Nextdoor ranks 508th among Social Network sites.

service
452
value
405
shipping
54
returns
55
quality
161
GB
1 review
41 helpful votes
Follow Rachael E.
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Security nightmare
February 12, 2017

Having received an email from Streetlife to say it was closing down and inviting members to transfer to Nextdoor, I did. Big mistake. The default setting is to reveal people's complete address. The only option on offer in settings is to hide the house number. Not even Facebook is so cavalier with sensitive information! I complained and was told I would get used to it. I also noticed that the only option on offer on the site is to 'deactivate' an account. I emailed Nextdoor instructing them to delete all information held on me. To be fair, they have done so. A great pity really. The concept is good and I liked Streetlife. Maybe if enough people give them a roasting over their approach to managing sensitive data they might change their policies and attitude for the better.

Date of experience: February 12, 2017
GB
1 review
31 helpful votes
Follow Bettine O.
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Do not join this site
February 12, 2017

Like many others, I was horrified that my full name and address was visible to everyone in my neighbourhood. I did not give permission for this. You only find this out after signing up. I could then hide my house number but that hardly makes much difference - and the map clearly indicates where I live. I liked Streetlife but this other site should be banned for breaching people's privacy. DO NOT JOIN IT.

Date of experience: February 12, 2017
GB
1 review
26 helpful votes
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Disappointed!
February 12, 2017

Never asked if I wanted to Streetlife, Nextdoor gaily assumed we all would. Streetlife worked beautifully for us and there were no security issues because of the settings and I dare say the Americans and more 'open' about their security (which is a bit of laugh when you think of Trump!), but here we are more private and I think Nextdoor should review their UK site and amend accordingly.

Date of experience: February 12, 2017
GB
1 review
27 helpful votes
Follow John C.
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I too am not happy with the way this sellout has been handled - clearly money means more than the community that have supported the service. I've spent some time looking around for something that would match Streetlife in terms of reach, anonymity and features ans I strongly recommend that you investigate this one

It matches very well what Streetlife offered: offer and request sections, notices section for posting and discussing topics of interest, Streetclub for running common interest groups and a 10 mile radius reach. It's also non-profit-making and committed to no ads as well. I've tried it for a few days and have found little to criticise:

https://www.streetbank.com/?locale=en

Remember to spread the word if you like it as these sites only begin to have real value if the numbers are there to create regular activity

Date of experience: February 12, 2017
GB
2 reviews
37 helpful votes
Follow Lottie B.
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Security nightmare!
February 11, 2017

As others have said, if you want all your personal data displayed in the public arena then go ahead and sign up. I didn't. I also was enrolled as a lead automatically, against my request, with no vetting. This meant I got sent emails with all people's personal addresses and names in. I immediately contacted nextdoor and asked them to take away my lead status. This has still not been done, several days after my first request. I have tried changing my address to one around the corner as I live in a small street but now I can't access my account at all and guess what, still no response from the monkeys NextDoor.

Date of experience: February 11, 2017
GB
1 review
51 helpful votes
Follow Julia B.
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I too live in GB and was signed up to Streetlife. I found Streetlife very useful for getting / giving recommendations, finding out about local events etc. It is/was a site that doesn't make your address public and uses only initials. You did however have the option of messaging a person if both parties agreed. I have today moved to Nextdoor and it was only after I signed up (I did read the t's& c's) that I was aware that my full name and address were on view to the public and I have no choice about it. This puts me at risk. Regrettably and with anger as this should not be the case, I am leaving this site immediately after I have posted this review. If you have not yet signed up and do not want your name and address to be made public to all users ot Nextdoor do not sign up.

Date of experience: February 11, 2017
Washington
1 review
42 helpful votes
Follow Lynne D.
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Transferred from Streetlife and lasted a day. Did not feel comfortable with not only my address being published but also a map to identify where it was. I also didn't like the fact it was such a micro community much preferred the wider local community that encompassed the surrounding districts of my town. Strangely enough I do venture out across my border! Come back Streetlife you were brilliant.

Date of experience: February 10, 2017
Arizona
1 review
33 helpful votes
Follow Layton J.
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Person on Nextdoor admitted that people were printing conversations and watching all neighbors posts. A complaint was filed with ND they then made this this person a lead. This app only makes it easy for people, HOAs, and cops to stalk and track neighbors. If you have people in your neighborhood with alterior motives this app is not for you. I came away completely disgusted. Other than that it's your neighbors selling their junk and complaining about drivers and dog poop. Worthless

Date of experience: February 10, 2017
GB
1 review
47 helpful votes
Follow Christine P.
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If you are happy for your full name and address - house number and road name to be made public WITHOUT YOUR PERMISSION - go ahead and join Nextdoor.
So very sad Streetlife sold out to this organisation.

Date of experience: February 10, 2017
GB
1 review
43 helpful votes
Follow Auly B.
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Unless of course you want to make yourself and your family and your home vulnerable (as is your right). Likely illegal - should be shut down.

Date of experience: February 10, 2017
GB
1 review
35 helpful votes
Follow Craig H.
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Shocking- don't bother
February 10, 2017

To show full names and addresses without permission is totally out of order. To say they are not viewable to the public is wrong.
Really is a joke of a site

Date of experience: February 10, 2017
GB
1 review
43 helpful votes
Follow Shirley S.
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Streetlife asked everyone to verify their addresses either by supplying bank card details or through a code sent by post. Clearly we all realise now that this was for the impending takeover/buy-out by America's NextDoor. On verifying my new Next Door account, I also noticed, like many others, that my full address was published by default, not a partial address. I was also put into a more localised 'community' of 30 people/neighbours rather than the wider community offered by Streetlife. I received a long, detailed response from NextDoor about privacy - addresses are only shared with your neighbours (or rather 'neighbors'), you can change your profile for your nearest of nearest neighbours, block who can see posts etc - but even so, they still shared my address with the 30 or so people in that group without my explicit consent. I liked Streetlife for its simplicity and good nature. NextDoor simply isn't my cuppa tea. Believe it or not, we talk to our nearest neighbours! It was the wider community approach that I liked about Streetlife which isn't replicated by Big Brother Next Door. Like others, I've deactivated my Next Door account due to trust and privacy issues.

Date of experience: February 10, 2017
GB
1 review
43 helpful votes
Follow Stewart R.
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So Streetlife sold out to Nextdoor and as a result have misused our personal data by breaching the UK DPA on many counts. I would urge anyone who finds themselves on Nextdoor to deactivate/unsubscribe as Nextdoor's only real motivation is marketing by sharing unauthorised data. On this basis I would also not trust their ability to keep your data secure, so if you happen to use a common password now might be a good idea to change it, at least on Nextdoor's web site

Date of experience: February 10, 2017
GB
1 review
35 helpful votes
Follow Jim W.
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The format of this site compared to Streetlife or the like is truly awful and potentially quite dangerous. I am very aware of the problems that can be caused inadvertently on social media platforms. This setup is very dodgy from so many angles. I deactivated my account the minute I changed over from Streelife and realised how this operated.

Date of experience: February 9, 2017
GB
1 review
28 helpful votes
Follow Irmgard H.
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Please sign this petition which is UK specific but is a start to stop sites like this one from users controlling their personal information.

http://you.38degrees.org.uk/petitions/stop-Nextdoor-com

Thank You

Date of experience: February 9, 2017
GB
1 review
35 helpful votes
Follow Imelda K.
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I too was passed on from Streetlife to Nextdoor a few days ago and was horrified to find my full name and address details out there for all and sundry to see. I wrote to them on 4 occasions over the past few days to ask them for an option to "hide my address" outlining my fears regarding privacy especially as I am a disabled widow now living alone who could easily become a target for the unscrupulous, and furthermore advising them that they are in breach of the Data Protection Act, but to no avail. I got 2 replies, one from "Alex" and another from "Richard" both churning out the same bog standard philosophy of the world according to Nextdoor! Neither answered my request for the option of hiding my address. I also then read a post from someone else on my local site that he has found in the small print tucked away in their T&Cs that signing up to Nexdoor allows them to access your address book, your calender, your e-mails, etc! I was appalled, so I have now deactivated my account and I would suggest that everyone else does the same to stop these arrogant, bullying people from trying to control us!

Date of experience: February 9, 2017
GB
2 reviews
48 helpful votes
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Don't join!
February 9, 2017

Streetlife breached the Data Protection Act by passing our personal details to Nextdoor without our permission. They rounded us up, got us verified and sold us. There are many reasons why you should not reveal your name and address on a forum: scams, nuisance phone calls, stalkers, irate posters etc. "I'm on holiday next week - please burgle me". All burglars have neighbours! I once had a mental Streetlifer send me threatening messages; you wouldn't want someone like that to know where you live.

Date of experience: February 9, 2017
GB
2 reviews
57 helpful votes
Follow Sue D.
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Sold down the river!
February 9, 2017

I have just deactivated both my Streetlife and Nextdoor accounts. And here is what I put on the Nextdoor site when asked my reason for leaving

Streetlife has treated us, loyal members, very badly. First we had to verify our address and that was, at first, by giving details of a credit card? Then the postal option was offered. Then, all of a sudden, we are hijacked and TOLD that if I don't get so many new members for Nextdoor then the 'pilot' will be cancelled. Privacy: yes I can remove my door number BUT it still gives my street AND my full name. How is that safe? Please tell your 'partner', Streetlife, that you have made a lot of vulnerable people at risk by cutting off their access to events and meets in our area. Streetlife was a lifeline for vulnerable people without family structure to help them. The bereaved, new retired or moved to a new area. And all for greed!

Date of experience: February 9, 2017
GB
1 review
24 helpful votes
Follow Caroline J.
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Invasion of privacy
February 8, 2017

I enjoyed Streetlife but Nextdoor is on another level. On having a look round the site I found I could identify where all the people in my village lived and their exact addresses. If anyone wants to trace you it is easy for them... and this may not always be welcome. There are other ways to find out what is going on locally. Also why should I let Nextdoor know all my Facebook and other contacts. (I opted out but it's still not nice to be constantly asked). Leave well alone.

Date of experience: February 8, 2017
Texas
1 review
17 helpful votes
Follow Erick W.
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Yes, everyone is right.
The leads are your HOA board members. They are trying to control the narrative that they can't in Facebook. If you don't have an HOA, then those who are the busy bodies, now control your neighborhoods discussions. There is no fairness, really. It is all about who you actually know, or to have complimenting & disgusting political & "moral" beliefs with.
I originally found it, used my facebook to login. Verified.
Moved. They sent me a postcard, to my new address. Verified.
Now someome reports my account as a fake name.
No due diligence. No effort.
A bland email that says I have to prove my identity, without saying how.
Hilarious & you definitely find out who you have to defend your very existence against.

Pretty much, facebook is too liberal & there is not enough control. Enter nextdoor.com.

Date of experience: February 8, 2017

About the business

When neighbors start talking, good things happen.


nextdoor.com
Founded in 2010
San Francisco, CA, United States
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