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NextdoorReviews 3,044

1.7
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Nextdoor Reviews Summary

Nextdoor has a rating of 1.7 stars from 3,044 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nextdoor most frequently mention social media, real name and free speech. Nextdoor ranks 22nd among Social Network sites.

service
452
value
405
shipping
54
returns
55
quality
161
Australia
1 review
16 helpful votes
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Nasty
November 1, 2018

With Nabo closing down in Australia and recommending Nextdoor instead, I decided to create an account. I'd been an early adopter on Nabo and a suburb lead (member for over 3 years), read the guidelines closely and and posted a friendly introduction. When the only responses were nasty ones from 3 men, I figured I would just be wasting my time engaging there any more. I tried to delete my account, but I can't - I can only "deactivate" it. So Nextdoor gets to keep my data forever. Joy. I should have googled reviews *first*, as so many other negative reviews here all echo the same sentiments: how nasty it is. That was certainly my experience - and I only lasted a few hours before I decided to leave!

Date of experience: November 1, 2018
Arizona
1 review
22 helpful votes
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Shows your real address
November 1, 2018

The only social app I've ever encountered where it is easy to click on a name and find someone's real street address. Neighbors can not only attack your words, they can actually find you. No privacy whatsoever.

Date of experience: November 1, 2018
Texas
1 review
7 helpful votes
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B. S
November 1, 2018

I posted about how people complain about needing service for their hope and when a number is posted people say you can't post your business on here. So then why ask? Anyways I was not rude or nasty in my post and I got kicked off Nextdoor app

Date of experience: November 1, 2018
Hong Kong
1 review
18 helpful votes
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The idea and technology are good, but the level of biased censorship makes NextDoor seem like it's owned by a government run news agency.

Date of experience: October 31, 2018
Oregon
1 review
17 helpful votes
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After fighting with the site for a while it let me enter my address and then said I can't join and to go to a customer service link. This link sent me back to the page to join that will not let me join. Did this 3 times and decided to bash them on a review. They suck and must be run by total idiots. If these people ran the world we'd all be dead! They must smell very bad as I doubt they can wipe their butts.

Date of experience: October 30, 2018
California
1 review
18 helpful votes
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I've noticed that during political season on my local Nextdoor site, there's a group of people who get so wrapped up in the debate that they'll find any reason to get someone with opposing views banned. If you're looking for good discussion of local political issues, Nextdoor is not the place to go.

Date of experience: October 28, 2018
California
1 review
24 helpful votes
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Nextdoor is ripe for bullying. I know. And without engaging in the bullying I was the one kicked off? Makes no sense and I have tried to communicate with someone, anyone at Nextdoor. NO ONE to talk to and NO ONE responds to emails.

It is strange to me that I reported the bullying and the bullier somehow knew immediately I reported her. I got kicked off Nextdoor and no one contacted me. I had to email them to find out why I could not log in. This is the second time I had to report the same person for bullying me on the site. In neither case was she removed from the site. And bullying me was not her only violation. In one instance she was using a fake identity and in a second profile she was using a fake address. Her latest bullying post became a mob like bully fest against me and it included her releasing my name and address within the post.

I have tried to find out what is going on and no one will speak with me or respond to my emails. Police will do nothing.

I have a theory. I think that there is at least one lead member that runs each "Nextdoor.com" neighborhood. I know as a fact that my bully neighbor is friends with our neighborhood lead. Make your own deductions.

It is not Facebook but maybe Nextdoor should take some lessons from Facebook and facebook's own lessons.

I reached out to media and the better business bureau. I want this resolved. I want people to be treated with respect and bullies should be kicked off. There should be no tolerance for this abuse.

Date of experience: October 26, 2018
Arizona
1 review
8 helpful votes
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This is a scam to get you to put in money with nothing to benefit your community. Bots and pre programmed situations will make you feel safe. But it's really just a way to get into your purse. If you want to make a difference start your own local neighborhood group. Do not join this false site.

Date of experience: October 25, 2018
Texas
2 reviews
22 helpful votes
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Nextdoor Nazis
October 24, 2018

I joined this group to keep abreast of happenings in our community. What I didn't realize at the time is that it Nextdoor.com is run locally by cliques of right wing people, mostly stay at home women. They let their friends post anything they like, then they censor others who aren't their buddies. They claim you have "violated community rules" and when you ask what those rules specially say, they respond they are "open to interpretation" Stay away from this useless site unless you join cliques easily, and are willing to be subjected to the censorship Nazis that are the neighborhood "leads" Besides it is mostly lost dog and cat postings, or people freaking out about "suspicious activity" Not worth your time at all.

Date of experience: October 24, 2018
Texas
2 reviews
14 helpful votes
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Affiliate of HOAs
October 24, 2018

The next door app is not autonomous so I used to think. I criticized my HOA for not living up to their ordinance and next thing I saw was suspension of my account. I thought they exist to promote communication among communities, not knowing they serve HOAs.

Date of experience: October 24, 2018
California
1 review
20 helpful votes
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Several neighbors of mind and I have finally realized how terrible Nextdoor truly is. They want all of your information and are even more invasive than Facebook. They want you to use your full real name and your full real address and set yourself up at risk. Basically want you to have zero privacy but they want all of your own personal information so that they can be free to sell it to marketing companies and make tons of money. It's absolutely ridiculous. I would avoid them at all costs. Don't give them an ounce of your information and don't respond to their stupid postcards that they send you.

Date of experience: October 24, 2018
Illinois
3 reviews
14 helpful votes
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SCAM!
October 24, 2018

Their real estate advertising is terrible. Nobody uses it and they removed the function to stop advertising. You will be paying for months of zero leads! Their youtube video on how to unsubscribe from paid advertising is wrong, following the directions does not work. They keep on charging me month by month with no phone number to call and talk to. AVOID AT ALL COSTS!

Date of experience: October 24, 2018
Texas
1 review
8 helpful votes
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Real Estate Advertising
October 23, 2018

I paid over $400 to advertise my listings and brand listings on Next door. They branded listing and advertised for me in another State. I'm not even listed in that State. I have emailed them several times to help me to correct the situation and I have still (3 months later) not been able to get them removed. There is no number to call for customer service - by the way. Everything is done via email so there is not anyone to call.

Date of experience: October 23, 2018
California
1 review
23 helpful votes
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I joined Nextdoor very early on at the urging of a local realtor. At the time, there was no official neighborhood set up for where I live, so I set it up. Now mind you, I live in a very, very small neighborhood in the Los Angeles "valley," about 24,000 people. It's maybe 4 or 5 square miles. After getting it all set up, I printed out door hangers and walked them around to hundreds of houses, sent postcards and talked it up to everyone I saw. People still didn't know what it was and really weren't joining very fast. I served as the only "lead" for a couple of years as no one else seemed to want to do it.

Then out of the blue, Nextdoor took over the neighborhood, and divided it up into 11 even smaller areas. Way to go, nothing like segregating an already small area. For awhile I was still the lead for all the neighborhoods, simply because no one else was doing it. Then slowly they started getting some other volunteers.

As the membership started to grow, more and more overly sensitive or hateful people started to join, along with some nice ones. But no one was allowed to have real opinions anymore. People started using the "report a post" option like a dislike button. If you said something they didn't like, bingo... it's reported. Then cliquish gangs of neighbors (with similar morals) started ganging up on others, including me, and they actually succeeded in getting me banned from the website.

After all the work I put in, they banned me! I had literally hundreds of people I had referred to join on my account... and it was all down the drain.

So awhile back I just started logging in on my partner's account and as of 3 days ago, they banned his account as well.

I can't tell you how many private emails I've gotten from people telling me how much they miss my presence there and how awful the website has become. We recently started a neighborhood choir and one night Nextdoor.com was mentioned and everyone just groaned. I was really glad to find this website and see that I'm not the only one who has been treated poorly by that website.

Now it's just a place where people can talk about lost dogs and cats and post things for sale. If you talk about anything important, it devolves into a hate match. And heaven forbid you mention anything political. People don't want to be bothered by anything as important as politics when they could be stroking each other over being upset about leaf blowers.

Oh, and I also got verification from the website management, that they retain the right to read everyone's private messages there.

Date of experience: October 21, 2018
Arizona
3 reviews
30 helpful votes
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Great concept poorly executed. Works well for strictly information sharing (buy and sell things, event notices) but don't have opinions or ideas as you will be booted. I was put in time out until I agree to let idiots control my thoughts. No thanks. I will also now be on a campaign to get people to dump Nextdoor. By the way, my crime was calling someone who was bullying domestic violence victims "ignorant". It appears my disturbing experience is not unique.

Date of experience: October 21, 2018
Texas
2 reviews
20 helpful votes
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I was banned because two people "reported" me for disagreeing with their political post. No one bothered to read my post before they banned me. I was never disrespectful; I just disagreed.

Date of experience: October 19, 2018
Illinois
1 review
9 helpful votes
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Accused of engaging in "public shaming and personal disputes". I named a person who filed a lawsuit against our school district and made comments in public meetings covered by news media. I did not place this person into the public eyeshe did it herself through those actions.

I merely pointed out the FACTS of public actions and statements already in the public eye naming that person. That person has no right to be "upset" by me doing so, any more than I have a right to be upset about someone pointing out my voluntary statements posted on this or any other website. We should have a right to discuss actual actions and events affecting our community.

Hypothetically, if I had written "this fat old cow" filed suit against our school district... they might have had a point. Didn't happen. Their support review personnel are unskilled in understanding censorship and practice varying application of their rules.

Date of experience: October 19, 2018
Pennsylvania
1 review
14 helpful votes
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Banned from Nextdoor
October 15, 2018

I was a founder and lead of my neighborhood, but was banned after I wouldn't censor posts which shouldn't have been censored and after posting my own opinions. Because people decided to get triggered over my opinions, I was banned. Nextdoor's user agreement states something about "being neighborly by not causing arguments." LOL funny. If you have different types of people with different types of opinions, how exactly do you NOT cause an argument? There should be civil debate amongst your neighbors. If it gets hectic, it isn't necessarily the fault of the LEAD who voices his/her opinon...

Date of experience: October 15, 2018
Connecticut
1 review
10 helpful votes
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Nextdoor lost my e-mail
October 14, 2018

I was using Nextdoor's services for quite some time and have listed several items for sale. While in the midst of dealing with potential buyers Nextdoor can't find my e-mail. Very frustrating, all my work for nothing. Nextdoor is a waste of time.

Date of experience: October 14, 2018
New York
1 review
20 helpful votes
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Public Shaming
October 14, 2018

I guess I was suspended for public shaming by asking dog walkers to pick up their dogs feces from my yard. I did not use any names. I wouldn't know I was suspended since I was never informed of it. I just couldn't sign in and no one in my family could open an account using our address. BUT it is ok for people to tear down a local grocer (by name), a town official (by name) and to post pictures of supposed stalkers on foot and in cars. All those posts remained up.

Date of experience: October 14, 2018

About the business

When neighbors start talking, good things happen.


nextdoor.com
Founded in 2010
San Francisco, CA, United States
+386