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NextdoorReviews 3,044

1.7
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Nextdoor Reviews Summary

Nextdoor has a rating of 1.7 stars from 3,044 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nextdoor most frequently mention social media, real name and free speech. Nextdoor ranks 22nd among Social Network sites.

service
452
value
405
shipping
54
returns
55
quality
161
Texas
1 review
20 helpful votes
Follow Jewels F.
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They do not allow you to post ANYTHING of significance. Unless you've found or lost a dog. Cat... bird. Etc.

Date of experience: December 10, 2018
California
2 reviews
24 helpful votes
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Abusive ND employees
December 9, 2018

For some time, this one person has operated under several names, and no one tells them anything. The latest iteration went at me for no reason, as I'd never addressed her, and said that ND personnel refers to me by a racial term. I reported the comment, and far from denying the allegations, some "Kelli" (in their support team) said they'd "taken appropriate action" against the member (none was taken other than removing the thread which she didn't start anyway) and then they threatened ME for *responding* to her (seriously?) and came up with a bogus accusation that I'd changed my account name and that if I didn't change it back my account would be canceled. I've always had the same name. Clearly retaliatory, and possibly friends with the person I reported, since they didn't do anything to her ("her" being used for the latest "personality" the same person has created). This person has countless times violated their rules by "responding" rather aggressively to others, posting off-topic, attacking others w/o reason, and now glowing about the ND personnel calling me by a racial term, and they refuse to do something about it, yet instead they go the extra mile to try finding fault with MY account so that they can cancel it, which is what makes it seem like they are friends with this person.

Date of experience: December 9, 2018
Tennessee
1 review
8 helpful votes
Follow Natasha B.
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Im so thankful for this site. It has worked well and been a great tool for our neighborhood. We have had crime decrease due to neighbors working together on this site.

Date of experience: December 8, 2018
Texas
1 review
15 helpful votes
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Run far away
December 7, 2018

Do me a favor, don't join it and save yourself. A lead got bored and flagged an item I was selling. Her name was Sheri S, then nextdoor shut me down for 3 weeks. My mother also has an account with them too and they shut hers down for no reason. No resource, no explanation, no warning. They don't care, support doesn't care. I even wrote the CEO and politely told her my issue, of course I hadn't heard back and won't.
THis website is run my millinealls and we all know that hey don't tend to think, they just want money.

Their rules are crazy. YOu can't promote yourself, you must set up a business page and they'll hound you for advertising endlessly. I live in Frisco, TX. What weird is that when I was on it, some one would contact me about something I was selling out of my home, wel I would check on their profile and it wouldn't let me see it. Why is that. The leads name is Sheri last name starts with S. From Plano who lives in Willow Bend area. She is to blame.

I have deleted all information since then, I had to have support do it because the invalids had my accounts suspended and I couldn't get in. What's even more hilarious is as I was experimenting with a new account, same address it ultimately told me this address is not eligible for signing up. I'm sure it has to do with my mom's account being suspended.

People need to get lives who run this website. I wouldn't recommend it to my cat.

Date of experience: December 7, 2018
North Carolina
1 review
7 helpful votes
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Can I use a HALF star"
December 6, 2018

It was a GREAT Blog when first I joined a year ago or so, referring to the staff quality in helping and responding, now I need help again and suddenly I find a low-level /non-existent Internet support. Subcontracted persons insist on using Internet como although I keep saying that MY COMPUTER CRASHED and I need a phone number to help resetting the contact. I might as well have called the IRS! I would have had a better response!
Dr. A. HARCOURT [Molecular Biology & Histopathology]
[no photo from sick computer]

Date of experience: December 6, 2018
North Carolina
1 review
7 helpful votes
Follow mike a.
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I have used nextdoor for years at a previous address since moving I tried to get a new start
In my new development. As founder and lead I have been trying to correct boundaries and send postcard invitations to neighbors for 2 months and everytime the website refuses to cooperate all the help I get is a canned answer with instructions to link for that same tool that will not work, no help at all...

Date of experience: December 6, 2018
Illinois
1 review
8 helpful votes
Follow Trisha H.
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Nextdoor.com sucks
December 6, 2018

I wanted to download this app so I can see what was going on in my neighborhood. I get on the app and it wants me to verify my information, I verified my email everything was fine, go to verify my phone number it won't verify my phone number for some reason won't tell me why it just won't so I tried my landline it won't verify that because it's under my husband's name which I put in there that the billing is under my husband's name, still would not go through, still would not verify me. Now it wants me to wait for 2 weeks to be verified through the mail?!?! Yeah forget that s***! Just to see what's going on in my neighborhood. Ill choose another site or app that is user friendly is set up correctly

Date of experience: December 6, 2018
Missouri
2 reviews
19 helpful votes
Follow Dog B.
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This is a useless site, as it censors and shuts down conversations they don't like. My neighbor told me this is why he stays away from it, and I thought he was wrong and told him to keep expressing yourself, we need people like you who can't be kept quiet. Well they just shut down the discussion to keep your view from being heard. Fascists for sure. Their fuhrer would have loved them.

Date of experience: December 2, 2018
New Jersey
2 reviews
12 helpful votes
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This site is the worst. It could be a good thing. It could be a neighborhood thing. However they have decided to only allow mass national marketing and nothing locally present in the neighborhood. Even when you post a local event that a Non-Profit is having for local business people they shut you down quickly. They block you, your business page and do not give you any recourse. Any neighborhood content for local businesses is immediately slashed unless they are connected to the moderators. It is a biased based media network with no real guidance on policy.

Date of experience: November 28, 2018
New York
4 reviews
46 helpful votes
Follow Fed U.
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It's like a nasty facebook group where all the people are local and know your name and address. The so-called" Review team" are just other neighbors because Nextdoor is too cheap to hire actual employees.

The local neighborhood "Review Team" are more like Nazis with a deep leftist bias. You will get banned for simply saying that the homeless number is growing and is creating a nuisance and have factual information removed that the "Review Team" doesn't want anyone to see.Yet "some" people are allowed to create posts with titles like "Where are all the non-white people?" and then proceed to complain about the area having too many white people. I mean wouldn't that be racist if the post was complaining about a race other than white?

You will also get all your posts flagged and removed to saying that it's gross for a member of the Review team to post a video with swarming cockroaches with NO explanation. (See screen shot. Note Deshane had a reply to the comment complaining about his video and suddenly all my posts were flagged and removed for the most BS reasons imaginable.

The crowning glory was having one of these people actually commit defamation and call me a "bigoted racist", swear using the F word, and then proceed to tell me to get off "her post" and go "p*ss up someone else's post". That post was reported, but never removed. In short Next door is just a viper's den of crazy people run by a leftist company in San Francisco that probably has links to communist China if I had to take a guess.

Date of experience: November 28, 2018
New York
1 review
31 helpful votes
Follow MICHAEL B.
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Was on their site for one day and then got kicked off without notice. My crime? I expressed pollitical views which were different from those of this left wing, San Francisco based gang. Some neighbors complained I was off topic for expressing conservative views.
Their complaints were profane and threatening.
Guess it was easier to kick me off instead of the liberal idiots who tend to join these socialistic groups! No great loss. This business is DOOMED to fail.

Date of experience: November 28, 2018
Texas
9 reviews
72 helpful votes
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WTF?!
November 26, 2018

I got banned for reporting a man for posting someone's license plates online for "dumping" two TV's in an alley. I don't quite understand how someone who was posting pictures and plate numbers gets no admonishment for being a hostile, argumentative jerk but I get banned for reporting it to a lead? Wow.

Date of experience: November 26, 2018
Kansas
1 review
20 helpful votes
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A salesman cyberbullied me and got his buddies to attack me. I'm a grandmother in my 60s. He's a young millennial. He was posting on Nextdoor that I am Mentally Ill and he's going to call the cops on me because I came to view his work after he invited me. I didn't like his product so he posted the color, and make of my car, totally violated my privacy while encouraging others to viciously attack me. I tried to notify Nextdoor, but there were more bullies and I was the only victim. There were more of them than me, and so Nextdoor banned me -- the woman who was the victim of the abusive men. All they require to ban the victim is that the bullies, in this case the salesmen, outnumber their victim, the woman.

Date of experience: November 25, 2018
Oregon
1 review
15 helpful votes
Follow William B.
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The level of comment or alert is useful, but, on occasion, it is paranoid, abusively ignorant of life's issues, and almost anti-neighbor. Should you choose to point this out, regardless of the tone of your reply, hackles will raise, someone will become offended because you are not paranoid of some poor old man picking through the garbage cans out on the street and suggesting calling the police as they are but suggesting instead perhaps their attitude was unkind. Do that a time or two and it won't matter how many "Thank you"s you may have received over time, you're suspended and asked to provide a note asking for forgiveness by people named CLARK. I'm a groady old exMarine and craven behavior bothers me. But when those people want vindication for their induced fantasies and fears, I tend to nonspecifically point it out. I'm unreasonable to them because fear is more reasonable to them and the management AGREES. It's THEIR business but they may want to ponder the results of selecting out, as apparently they do from other comments here, the more interesting voices using their services to learn about and possibly help their neighbors. Again, I'm not abusive, but I am descriptive of behavior and its roots in personality, altruism, and sympathy, or lack thereof. In any case, it's Corporate Management's policies and their wallets. Good luck, guys, with what you wind up with.

Date of experience: November 24, 2018
Ohio
1 review
13 helpful votes
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The leads will report and ban anybody that has a differing opinion from their. This site is very biased and one sided and way too much authority is given to the leads.

Date of experience: November 23, 2018
Florida
1 review
5 helpful votes
Follow Joseph L.
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It is helpful often times, but can be filled with unnecessary drama, like many social media sites. It isn't really regulated or monitored at all, so often times neighbors can just pick fights, disagree, and get ugly. But, there are some very helpful "neighborhood alerts" regarding some very important issues. Many, many, lost cat and dog posts, coyote postings, etc. I like the "curb alert" feature, where people put free stuff out. Yard sale posts are nice. Police and crime posts are the ones I look at a lot. Once the local police departments start getting involved, it can help a lot with preventing and dealing with crimes.

Date of experience: November 23, 2018
North Carolina
1 review
29 helpful votes
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Horrible
November 18, 2018

I was banned from nextdoor due to the fact that people reported me because they didn't recognize my name. I did not use my real name for reasons that had to do with being stalked or found by stalker, so I was protecting myself by using a different name. I even bought things off of nextdoor and never really commented on anything. I can't believe the practices that this app uses and doesn't protect the privacy of others by demanding that I provide them with my social security number or license. This us an online community app, why the hell would I give out my personal information just because "people" said they didn't know who I was. Crock of $#*!, stay far away.

Date of experience: November 18, 2018
California
1 review
17 helpful votes
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Stay away from this site, filled with liberals, felons, etc. Disagree with a liberal you will get banned, find out that the felon is using the site for their own criminal activities, report it, you will get banned. Get threatened with physical injury and report it you will get banned if the leads are friends with the one making the threats. Do yourself a favor skip this site.

Date of experience: November 18, 2018
California
1 review
26 helpful votes
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You cannot even walk through your neighborhood without someone thinking they are going to be robbed or you look suspicious. There is a woman that people are sure is certified crazy, but she is not. She walks with a limp because she had a tumor removed from her leg, is currently going through chemo and just wants to have the sun on her for a few minutes a day by talking a walk. They are saying she doesn't look well and be careful of her because they are sure she is nuts. THIS IS A HATEFUL PLACE FOR PEOPLE WITH NO LIVES TO PICK ON PEOPLE. If people would take the time to get to know people (we all have a story and struggles) instead of prejudging them based on color, age, what they are wearing, if they don't look well etc... maybe they are going through something like that woman. I cancelled right away. Mean place. Wasn't it just world kindness day? I can't believe they let these people get away with these posts.

Date of experience: November 17, 2018
California
1 review
14 helpful votes
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Repeatedly, I reported inappropriate online conduct to Next Door, and contacted leads. The lead, "Rodney Stringer" when I insisted that he discipline and remove a member who caused gang threat to me in public chat forum, wrote"do not contact me again". I told the abusers of the Ap that I would be reporting the threats to police. I was ssuspended from the Ap, and the unlawful activity continued. I emailed a letter to Sarah, the Ap creator, and she did not take responsibility nor respond. This Ap, with the leaders who currently presided over my neighbors safety is unsafe, illogical, and full of potential for good, but instead it is full of corrupt, likely drug addicts and corrupt people. Be careful.

Date of experience: November 17, 2018

About the business

When neighbors start talking, good things happen.


nextdoor.com
Founded in 2010
San Francisco, CA, United States
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