My prom is in a couple of months and I wanted to order the evening by allure dress A319 but all these reviews are seriously put offing, I live in the UK and If there is a faults with the dress as people say. What should I do has anyone actually had a problem with ordering this exact dress? And if they send me the wrong size or colour or dress in general can I get it changed or get my money back. Please help me!
I had ordered a dress, day later they called that it was not in stock in my size, so i found another one i like and ordered it, the same thing happened! Finally i just decided i was done with this site, so now i have to wait up to 5 days to receive my money back.
Hi Kate,
Thank you for your comment, we always appreciate feedback as our goal is 100% customer satisfaction. I am so sorry we were not able to get you the dresses you wanted. We work with many designers and items come and go very quickly. We hope you will shop with us again and find something you love. If we can be of any further assistance, please give us a call or chat with us and we will gladly assist you to the best of our abilities.
All the Best,
NewYorkDress
I ordered my daughters homecoming dress on a Friday afternoon. I get an email 5 days later in such an informal letter stating " your dress you ordered is not available danny " nothing else! I have since emailed "danny" back and emailed the company from the main website with no contact back. I have also called he company every day last week and this week and it just says "I'm sorry the party you have called is unavailable". It is now a week from said email, and when I click on status on my account it just says refunded. I have no refund in my account. I smell scam and fraudulent company! Stay far away!
Hi Christy,
It really sounds like you had a very horrible experience. I assure you we at NewYorkDress, do not have a Danny in staff, and our emails are a bit more detailed and courteous. We can find out if your order was placed with us, or a different retailer, our office is available M-F from 8am-7pm. And you can always reach our after hour representatives to leave us a message 24/7- 7 days a week. Our telephone number is +212-594-3600, and it is active.
Feel free to reach out to us via live chat, telephone (212) 594-3600, or email us directly at info@newyorkdress.com. We will be happy to verify any information for you.
Best regards,
Lisa R.
Have just received my daughters Sherri Hill dress by UPS.
I just wanted to thank new york dress for the excellent service I have received from the moment I placed the order. They kept me updated all the way along and it all went very smoothly.
She adores the dress and is looking forward to wearing it for her birthday in October.
Received the dress I ordered for my daughter prom from newyorkdress.com and was thrilled. Not only the dress looks better than on the site, the whole process was stress free and fun. Jonah and his team were professional, they help me decide and even taught me what is Taffeta. Thank you newyorkdress.com, you made my daughter and me so happy.
Hi Jennifer,
We are so glad to hear that you were pleased with the dress you ordered and our service. We strive to reach 100% customer satisfaction! If you have questions about any future orders, please call or chat with us and we will be happy to assist.
All the best,
NewYorkDress
I am never going to order from here again! I ordered a dress for prom, and the quality looked really poor. I returned it and ended up losing $35! And got store credit in return. When i wanted to return it back to my card THERE TELLING ME that they have to take more money away if i wanted the money back. Are you serious?!?! That's not fair, and that's not right.
They may say easy return, but really it may be easy to return, but also easy for them to keep taking money away.
Never ordering there again.
We are sorry that you are not satisfied with your recent experience with NewYorkDress. Our Return Policy is the industry standard for most special occasion dresses. We would like you to contact us directly so that we may be able to work with you to rectify your recent experience. Contact us at 212-594-3600 or send us an email at info@newyorkdresss.com.
We are looking forward to working with you to resolve this issue.
Best regards,
Quality Control
info@NewYorkDress.com
They price match to other sites but not their own. I saw a dress last night for 179, I guess they say it sold first thing this morning and they will price match to any other sites but their own? Very bad customer service, they would not offer any other solutions, they were actually very annoyed with me and hung up on me. I would never purchase from them again.
Hi Lina,
Thank you for your review, we appreciate any and all feedback as it helps us to improve! I am so so sorry to hear about your experience with us - we do our best to ensure that every customer leaves with a dress they love and that they are 100% satisfied. We would be happy to speak with you over the phone or on chat and assist you in any way we can.
All the best,
NewYorkDress
I enjoyed all the compliments that I was showered with on New Years Eve in the dress I purchased from NewYorkDress.com. It was very beautiful! Thank you! I have and I will continue to recommend this site!
Thank you for providing your feedback!
It is so great to hear how wonderful your experience turned out with your dress, we are sure you looked stunning in it and glad you received so many lovely compliments.
We greatly appreciate you recommending us to others and look forward to providing you with another gorgeous style in the future!
I was amazed at how easy the ordering, delivery and service was! I appreciated the follow up phone call to confirm the order and details, it was a hassle free experience,, a prompt delivery and the dress is exactly what I had expected... many thans, I wil be ordering again in the future. I wish you did touser suits and other day wear as your clothes are amazing!
Thank you for providing such lovely feedback about your experience!
We are very excited to hear that every aspect of your shopping experience with us was such an amazing, smooth process and that your new beautiful dress was everything you expected. We are very pleased to have you as one of our happy, loyal customers.
As of now we only carry special occasion wear however you never know in the future but we are looking forward to being your first choice for all your special occasion wear needs.
Feel free to contact us anytime!
I purchased a dress from NYC on the night of 4/5 and cancelled my order on Saturday 4/7. I received a standard email from NYC informing me that I was being charged a 25% restocking fee even though the dress had not shipped.
However, if I take ownership of the dress and return it, I will be charged 15% restocking fee. It makes no sense to be charged more if the dress hasn't shipped. I called several times and was told this is company policy. I was informed via email that the dress shipped yesterday 04/09. I have concerns that this is a scam and I will not be refunded for my purchase. Something to be said for going to a reputable company like Saks, etc.
Hello Pam,
Thank you for your review. We take customer feedback very seriously and apologize that you did not have a pleasant experience shopping with us. We do our best to ensure that every one of our customers is fully aware of our return policy before making a purchase. You can read our full return policy here: https://newyorkdress.zendesk.com/hc/en-us/categories/115002184788-RETURN-POLICIES
The reason we charge a 25% cancellation fee is because this is the fee the designer charges us to cancel an order. If you receive the dress and decide you would like to make a return, we charge a 15% restocking fee because once a dress is purchased, we can no longer return it to the designer and must hold it on our stock. We always give the option of an exchange if a return is not something a customer would like to do.
If you have any further questions or concerns, please call or email our customer service team at 212-594-3600 or info@newyorkdress.com and we would be happy to assist you.
Best Regards,
The NewYorkDress Team
This site is legit! It's ridiculous to see people on here claim they sell fake dresses when it is NOT TRUE. Get your facts straight people! NYDress does not carry knockoffs! If you are unhappy with the dress, that is your problem- don't take it out on the company and call them fakes because you're simply unhappy with the product! It doesn't mean they're fake or have horrible service because you're unhappy and probably a nightmare customer. And as far as complaining about returns, why would you expect to be able to buy something and return it, no questions asked? Criminal type people like to do that! That's not bad business of NYDress; if anything, allowing an exchange or store credit is more than generous!
Hi John,
Thank you for your comment. We, at NewYorkDress, do our best to ensure customer satisfaction. If you have any questions or comments, feel free to call us or chat with us online.
All the best,
NewYorkDress
They are the worst company ever. I purchased a dress off of their site for a special occasion. The dress didn't fit correctly, so I wanted to return it. They made a huge deal about not giving me my money back, instead giving me store credit. I fought with them because I knew I'd never order from them again, so they finally agreed to give me SOME money back (not the entirety of what I paid for my dress). I returned the dress, and a month later I still do not have the money they owe me.
Hi Ashley,
We are terribly sorry to hear about your recent experience with us. We strive to provide the best customer service possible, and we want to ensure that we have properly taken care of your order. If you can please provide us with your order number, or contact us directly, ask to speak to a Supervisor in regards to this issue. We will ensure that your issue is resolved immediately. You can reach us at 212-594-3600 from 8am-8pm USA EST.
We are looking forward to help resolve this matter immediately.
Best regards,
Lisa R.
info@NewYorkDress.com
Ordered a dress - took 12 days to receive it. After following their size guidelines, I ordered my standard size but it was too small and did not measure up to the guidelines posted. They informed me that if they did not receive it in 7 days (not business) that they would refuse receipt of the dress and I would receive no credit. With such a slow turn-around time, I had to buy a dress locally for the ball which I was attending, and now I am waiting again for the replacement. In the future, I'll rely on a hands-on experience in a local establishment.
Hi Toni,
Thank you for your review. I apologize that you were not satisfied with the service you received when shopping with us. We do our best to keep customers informed and updated when it comes to their orders. We always try to advise that every designer is different in size and we recommend measuring yourself and comparing it to the size chart that comes with the garment. In addition, when you make your purchase, we do our best to inform every customer of our return policy - which you agree to upon purchase. If you still have questions or concerns, please give us a call or chat with us and we will be more than happy to assist you to the best of ability!
All the best,
NewYorkDress
1. Appearance and material quality - looks and feel like cheap polyester
2. The dress was not packed adequately- all jumbled up
3. Beads were missing and some were loose - even the address label came off
4. The size was incorrect - I took a size 4 but it fits a size 8
The design is fabulous but its a shame that the end result isn't reflective of all the efforts made by the dress architecture. Mr Kourosh Babain.
I suggest that only dresses under $400 should be bought from this site. If you have a big event, this is not the place to scout for an attire.
Hi Mina,
I am so terribly sorry to hear you had a bad experience ordering from us. We truly do our best to make sure every dress is in perfect condition before we ship it out. As for the size, every designer has different sizing and we recommend you take a look at the size chart to find your perfect fit. If you are in between sizes, we recommend you size up because you can always have the garment tailored in. If you have any concerns or questions about your order, PLEASE give us a call or chat with us and we will be more than happy to assist you!
I purchased an amazing dress from New York Dress last month and was really impressed with everything from the product to the customer service. The dress is gorgeous, fantastic quality and I would never be able to purchase the same in australia for that price. For those that complain about sizing - when you order anything online you run the risk of it not fitting. I know i can walk into most shops and fit items from a XS through to a Med because all fits/cuts/fabrics are different. So happy with NYD and will definetly be purchasing more gowns in the future!
Hi Nicola,
Thank you for your kind review. We are so happy we could help you find the perfect dress! I agree that with online shopping you run the risk of the piece not fitting. Fortunately, we have size charts for every garment so that the shopper can compare their measurements. If you have any questions on future orders, please give us a call or chat with us and we will be happy to assist in any way we can.
All the best,
NewYorkDress
It's unfortunate that everyone had that type of experience. However, a girlfriend of mine has been shopping at this website and has only spoke of the great experience she received from this company... She also brags about the authentic designs she gets from there. I decided to buy my white goddess Jovani dress with gold chains after seeing it on Adrian from the Housewives of Beverly Hills and the staff there was more than helpful. I was even able to speak to the stylist there, who assisted me with my sizing. I will definitely be ordering again for my wedding... Alfred Angelo here I come!
Hi Kristin, So glad to hear you had such a wonderful experience with us! Thank you for your comment, we always love to hear feedback. IF you ever need assistance with a future order, please be sure to call or chat with us!
Have a great day!
- NewYorkDress
I ordered a 500 dress and i didn't like the way it fitted. Im being told that i can't get my money back when i just received the dress. Never worn. I don't like the quality of the dress. It looks cheap. I recommend everyone to stay away from this site.
Thank you for providing feedback about your experience; as it will help us to establish the needs of our customers, and will aid us in finding ways to continue to meet and exceed them.
Our aim is for all of our customers to be extremely satisfied, which is why work hard to ensure that our return policy is as customer service friendly as possible. We do not want you to be stuck with any items that you are unhappy with, and we do not want you to be unhappy with the service that you receive from us. Since you are unhappy with store credit, we would like to work with you to provide an immediate solution that result in your complete satisfaction.
Please call or chat with us at your earliest convenience. We are here for you 24 hours a day, 7 days a week.
I ordered a dress according to their chart and the dress did not fit. I asked to exchange it but they could not get me the right dress in time for my event. Now they won't refund my money plus want to charge return shipping fees for a dress I never wore.
Thank you Andrey for taking the time to post your feedback on your purchase!
We want all of our customers to be 100% satisfied, so we are sorry for any inconvenience that you have experienced with your order. We work hard to accommodate our customers needs by having a very flexible return. Our aim is to provide excellent customer service before, during and after an order is placed with us, so we do appreciate your feedback, and will continue to do our best to improve in every area of our service. Please call or chat with us if anything else that we can assist you with. We are her for you 24/7.
After spending months looking for the perfect dress for my year 11 prom, I found this site and instantly found the dress I wanted. I was weary about ordering from this company as there are many scam dress sites online. I ordered and recieved a phone call from the company based in New York to recheck my order to make sure it was okay. Dress delivered and was exactly as it was in the picture, although slightly too big so make sure to check the size guide carefully. Excellent quality and would 100% order from here again.
Hi Megan,
I am so glad you were pleased with our service and what you ordered! Thank you for your comment! We are always here to assist by phone or chat if you have any questions. If the dress was slightly too big, we recommend taking it to a tailor and they will easily be able to take it in for you.
All the best,
NewYorkDress
I bought this dress from this designer that I know 100% they are good quality dresses but I received my dress with the cheapest quality that the zipper came off as soon as I touched it as you see the dress is velvet But surprise my dress was a cheap material I contact everyone to help but they refused even they advertise for something and they will send you something else so disappointing do not recommend this website at all it is a scam
Hi Nahreen,
Thank you for your review. We are sincerely sorry you are not satisfied with the service you received from us. We do our best to ensure our customers are well informed on the products they purchase from us as well as on our return policy. All of our dresses are 100% authentic and shipped directly from the designer. We would love to help you mend this issue.
Please call 212-594-3600 for further assistance from our customer service and we will do our best to assist you.
Best Regards,
The NYD Team
Overview
NewYorkDress has a rating of 4.1 stars from 154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewYorkDress most frequently mention and prom dresses. NewYorkDress ranks 12th among Prom Dresses sites.
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Hi Kate! Thank you for your comment and questions. I apologize for not getting back to you when you posted this. But just so you are aware for the future: You have no reason to worry about the quality of the dresses we sell. Every designer we work with crafts the dress carefully and professionally. We work designers from all over the world and believe they have beautiful designs that many people are satisfied with. We do not carry this exact dress anymore but you can find our current return policy here: https://newyorkdress.zendesk.com/hc/en-us/articles/115015491628-What-is-your-Return-Policy- Please read this carefully as it is strictly enforced. Also, as for sizing, we always recommend you measure yourself and compare your measure with the size charts that come with every dress - ever designer and dress run differently in size. If you have any further questions, please call us or chat with us online and we would be more than happy to assist you with anything you need!
All the best,
NewYorkDress