Christy H.’s Reviews of NewYorkDress & more

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Prom Dresses

10/12/16

I ordered my daughters homecoming dress on a Friday afternoon. I get an email 5 days later in such an informal letter stating " your dress you ordered is not available danny " nothing else! I have since emailed "danny" back and emailed the company from the main website with no contact back. I have also called he company every day last week and this week and it just says "I'm sorry the party you have called is unavailable". It is now a week from said email, and when I click on status on my account it just says refunded. I have no refund in my account. I smell scam and fraudulent company! Stay far away!

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Elize N. – NewYorkDress Rep Over a year old

Hi Christy,

It really sounds like you had a very horrible experience. I assure you we at NewYorkDress, do not have a Danny in staff, and our emails are a bit more detailed and courteous. We can find out if your order was placed with us, or a different retailer, our office is available M-F from 8am-7pm. And you can always reach our after hour representatives to leave us a message 24/7- 7 days a week. Our telephone number is +212-594-3600, and it is active.

Feel free to reach out to us via live chat, telephone (212) 594-3600, or email us directly at info@newyorkdress.com. We will be happy to verify any information for you.

Best regards,

Lisa R.