I ordered a dress according to their chart and the dress did not fit. I asked to exchange it but they could not get me the right dress in time for my event. Now they won't refund my money plus want to charge return shipping fees for a dress I never wore.
After spending months looking for the perfect dress for my year 11 prom, I found this site and instantly found the dress I wanted. I was weary about ordering from this company as there are many scam dress sites online. I ordered and recieved a phone call from the company based in New York to recheck my order to make sure it was okay. Dress delivered and was exactly as it was in the picture, although slightly too big so make sure to check the size guide carefully. Excellent quality and would 100% order from here again.
Hi Megan,
I am so glad you were pleased with our service and what you ordered! Thank you for your comment! We are always here to assist by phone or chat if you have any questions. If the dress was slightly too big, we recommend taking it to a tailor and they will easily be able to take it in for you.
All the best,
NewYorkDress
I bought this dress from this designer that I know 100% they are good quality dresses but I received my dress with the cheapest quality that the zipper came off as soon as I touched it as you see the dress is velvet But surprise my dress was a cheap material I contact everyone to help but they refused even they advertise for something and they will send you something else so disappointing do not recommend this website at all it is a scam
Hi Nahreen,
Thank you for your review. We are sincerely sorry you are not satisfied with the service you received from us. We do our best to ensure our customers are well informed on the products they purchase from us as well as on our return policy. All of our dresses are 100% authentic and shipped directly from the designer. We would love to help you mend this issue.
Please call 212-594-3600 for further assistance from our customer service and we will do our best to assist you.
Best Regards,
The NYD Team
I don't really do reviews but I'm going to for this one. After reading a lot of comments about New York Dress I was kinda hesitant to order a dress from them but I did. The customer service is EXCELLENT! My dress came a week after being ordered. It is BEAUTIFUL! Fits perfectly. I could not be happier! Thank you New York Dress! I cannot wait until prom!
Thank you for your feedback!
It is absolutely great to hear that everything about your experience with us has turned out so amazing from the shipping time to the beautiful dress you received. We know that you are going to look gorgeous at prom and don't forget to send pics as we love to showcase our beautiful customers as well you can receive a $25 gift card towards your next purchase with us.
Please feel free to contact us anytime!
Ordered next-day shipping. Was made aware after I did not receive a confirmation # that 1 day shipping did not include 7-8 day PROCESSING TIME! FALSE ADVERTISING made me believe dress would arrive on time. After I paid an additional $20 for next day air, I was told me size had been SOLD OUT. I had to settle for a DIFFERENT SIZE. I couldn't be more upset,... was not even given a tracking number after I paid from next day air shipping. Had to beg for someone to find me a tracking number. I can't believe people can act so unprofessionally. Don't even know where my dress is/if it will arrive on time.
Hi there,
We sincerely apologize for this inconvenience. Due to the volume of orders we received during this sale, inventory was limited, therefore items became sold out much quicker than normal. We would love to look into your order and assist you the best we can. Please email info@newyorkdress.com with your order number and we will do our best to mend this issue.
Best Regards,
The NewYorkDress Customer Service Team
They took to much in deliever the dress I ordered. I called to be sure it will fit me, unfortunately it run small. Their policy is not to exchange anything by any mean. It is expensive as hell, not good quality and bad service. I waited more than 2 weeks and the dress don't fit me, and I don't have time or money to buy another. Thanks to them I have to use an old dress, thank you new york cheap dress!
Hi Lili,
Thank you for your comment, we always appreciate feedback. I am so sorry to hear that you were not satisfied with your order. Every dress and designer are different in size, which is why we always recommend that you have your measurements taken and then compare them to the size chart available for each dress we sell. If you happen to be in between sizes, we recommend sizing up and getting the dress tailored. As for exchanging or returning the dress, we do our best to make sure every customer is aware of our return policy, which can be found on our website. https://newyorkdress.zendesk.com/hc/en-us/articles/115015491628-What-is-your-Return-Policy-
Before purchasing the product, you agreed to this policy. If you have any questions regarding your order, please call or chat with us and we will be more than happy to assist you to th ebest of our abilities.
All the best,
NewYorkDress
I was visiting from California and looking for a prom dress and ended up in there store and I have never been to such an amazing store before. They catered to me the whole time and were so helpful. 10/10 recommend! The girl who helped me was named Manele and she was incredible!
Horrible Horrible return policy. I followed the chart they provided on their site to place the order for my size. IT DIDNT FIT! Now they want to charge me a handling fee for returning the item. This is ridiculous!
Hello Tamara,
Thank you for providing feedback about your experience, as it will help us to establish the needs of our customers, and find ways to continue to meet and exceed them. Our aim is for all of our customers to be extremely satisfied, which is why we work hard to ensure that our returns policy is as customer service friendly as possible. We do not want you to be stuck with any items that you are unhappy with, and we do not want you to be unhappy with the service that you receive from us.
However, unlike most other special occasion retailers we accept returns for exchange or store credit if you are not 100 % satisfied.
I see that Your return has been proceeded, we do apologize you were unsatisfied with your purchase and we hope to assist further in the future.
We appreciate your choosing to shop with us and look forward to helping you find another beautiful dress for your next special occasion!
The dress is beautiful, however I ordered size larger because I though it would run small so it's just a little bit bigger. I'm ver happy as in the begining I was scared of ordering as I had a bad experience with Eric Dress unbelievable and I lost having to return out of the country cost me $50 anyway with New York Dress I had no problems I paid for it and seems less than a week I had it. I will order in the future as do far they have proven to be reputable. I have a photo shoot and thus dress is spectacular for my album cover. Thanks!
We appreciate your wonderful feedback!
We are sorry to hear that you had a terrible experience with another retailer but so happy to know that we were able to turn the situation completely around for you. We are so glad we could provide you with the perfect dress for such a momentous occasion, your album cover, we know you will look gorgeous.
Please contact us anytime for assistance, we can't wait to provide you with more beautiful styles in the near future!
I ordered a beautiful dress for my son's wedding. I was professionally measured and used the size chart on the website to assist me in my proper dress size. It indicated a 6. The dress came and it's HUMUNGOUS! It must be a size 10! I doubt it can even be altered. I called customer service to see if they could rush me a size 4 and they told me that if I need a size 4 they have to special order it and it can't be delivered until August 15. That's 3 months after the wedding. The rep on the phone said I can only get a credit and to NOT send back the dress just yet. The rep said she would submit a refund request on m behalf and to wait 1 -2 business days. She was very nice and tried to sell me other dresses... I told her I followed their chart size, but she said the charts provided are those of the designer and not theirs. I'll keep you posted...
We understand how it feels to shop online with a certain expectation, only to find that what you received was not exactly what you were hoping for. We are sorry that your dress was too big. The size charts that are shown on our website are provided by our designers and they usually do serve as a good guide. With that being said, we would like to do whatever it takes to turn your experience into a more pleasant one.
We have been corresponding with you, and have provided you with a few options that we hope are satisfactory to you. Should you not be happy with them, please do not hesitate to let us know, as we are willing to work with you in order to meet ensure that you are satisfied with the outcome.
Please feel free to call or chat with us anytime. We are here for you 24/7.
I went to their website and I saw this beautiful couture dress and I ordered it and it came after 3 days to my house. The quality was good and I am very impressed with the cut as well.
My experience was ok. My one complaint is that the colors listed on the website for the dress I wanted were not the colors that were actually available when I went to order my dress. The ladies that I talked to in customer service were very helpful. I would also like to be sent an e-mail when the colors I wanted became available but was told this was not possible.
Thank you for your feedback!
We are sorry that the color you were interested in wasn't available and our website will be updated accordingly, for the images all of the pictures on our site come directly from the designers and unfortunately they do not always provide images of all the colors that a dress is available in or the alternate views of the dress, though we have requested it on behalf of our customers. In this case we would also be more than happy to check if there is a dress with the same fabric by the same designer in the color you are looking for to at least provide a reference.
We do hope to assist even more in the future and please feel free to contact us anytime with any questions or concerns!
I should have read the reviews before ordering a dress. They sent me a huge dress for a size 2. I am convinced they change the size. The fabric is not the same as the one in the store. They will not take it back. They have turned me in to the credit bureau after visa removed my payment. I sent the dress back only to receive back again.
Hi Gail,
I am so terribly sorry to hear you were not pleased with your dress. We always recommend that you measure yourself and compare your measurements to the size chart provided with each dress - as each dress and designer runs differently in size. We also always try to ensure that the customer knows of our return policy before they place their order. You can find our return policy on our website: https://newyorkdress.zendesk.com/hc/en-us/categories/115002184788-RETURN-POLICIES If you have any further questions, please feel free to contact us via phone or chat on our website.
All the best,
NewYorkDress
I had the best experiences with NY Dress. I showed up frantic w/o an appointment and Azenette swooped in like a superhero to save me! She is so knowledgeable about the inventory and helping me find what works best with my silhouette. I also love working with Vidya! She always goes the extra mile to ensure I get exactly what I want and need! Thank you so much, ladies!
Hi there! Thank you for your kind review! We are so happy you were able to find what you needed. We hope to see you back in our showroom again soon!
Best Regards,
The NewYorkDress Team
I ordered a dress to wear as a guest to a wedding. The dress i ordered was white with green and yellow details and what i got was a completely yellow dress with green details. Furthermore, the size i ordered following the measuring guidelines of the site, was a misfit (i ordered no 6 and proved that i needed no 2) although i was measured by a tailor beforehand. I tried to contact them via e-mail and got no response.
Hello Efi,
Thank you so much for your comment! I apologize for any inconvenience we may have caused you about the color of the dress. As for the size, we recommend every customer be measured by a tailor and look at the size chart for each item, as every item and designer are different in sizing. If you would like to speak to us we are available by phone or by chat! Someone will be more than happy to assist you with any questions you may have.
All the best,
NewYorkDress
FAKE FAKE FAKE! Don't use this site, they make fake replicas of real designer dresses! They do not accept returns for any reason, and are no longer responding to my emails. The dress is poorly made, paid almost $300 for it and I wouldn't even wear it to a costume party. What a waste of money. I don't know how they sleep at night. If you're going to do fake dresses, at least lower the price!
Hi Sherry,
I am so sorry you had a bad experience shopping with us. We work with many designers from all over the world and strive to provide the highest quality garments at a fair price to all of our customers. Our dresses are 100% legitimate styles manufactured from the designers we work with. If you have any questions or concerns for us, we would love to speak with you - just give us a call or chat with us on our website!
All the best,
NewYorkDress
I purchased a dress for my son's wedding on April 24. It arrived April 30 and did not fit. I returned it May1 via USPS (big mistake)! It is now May 17 and I have not been credited yet for my return. Also, be aware that they charge you a restocking fee and you have to pay to ship it back. If you call and ask if they have received the dress return, they ask for your shipping tracking number that you paid for. If you do not have it you just have to wait it out. I called today and they said they refunded me 3 days ago and I have yet to see the money in my account.
If at all possible, shop at a store that pays for shipping, free returns and does not charge a restocking fee, like Neiman Marcus, they are the best!
Completely overpriced and you don't even know if they're really in New York. Over $200 for a dress is ridiculous for some no-brand untrustworthy site. Bought a dress from them once and I wouldn't have even paid over $50 for.
Hello Jenny,
I am so sorry to hear you were not satisfied with your order. We do our best to ensure every customer is 100% satisfied with what they order. We are indeed located in the garment district in Manhattan - our address is posted on our website. We work with some of the best designers from all over the world and make sure we send our customers only the best products. If you need assistance with your order or future order, please make sure to give us a call or chat with us online.
All the best,
NewYorkDress
I and my mom recently ordered dresses for my nephew and niece's wedding from newyorkdress.com i was hesitate as well as my mom seeing we couldn't see the dresses or try on but we ordered two different dresses and i worried it would not fit but it fits beautiful the detail and workmanship is outstanding my mom's dress fits her like a glove as well we are very happy with the experience and they are so helpful i would recommend this site for wedding dresses and or prom they make them to fit you i feel like a princess in my dress and not many dresses i bought have done that thanks i will do repeat business with them
Hi Julie! Thank you so much for your comment, we always love when our customers are satisfied with their order! We do our best to ensure 100% customer satisfaction. If you have any questions about this order or about future orders, please feel free to call us or chat with us online!
All the best,
NewYorkDress
I ordered a dress for my daughter on their website using my credit card. The order form webpage clearly stated that my card would NOT be charged until the order was processed. The next morning, I rec'd a call from the company to tell me the dress was NOT available in the size we needed. I asked to cancel the order which they did. I then found out that they DID put a funds hold on my account (even though they did not have a dress to send me)... and several days later... the hold was still on my account... keeping me from being able to purchase another dress. It amazes me that they were able to charge my card "immediately"... but somehow it will take days to credit my account back. Will NEVER do business with this company again!
Hi Debi, Thank you for your comment. We appreciate any feedback. I am sorry for any inconvenience we may have caused you. However, holds and credits are handled by the bank that provides your credit card. We do our best to inform every customer that it takes 1-10 days for any credit to be put back on your card, depending on your bank. If you have any further questions for us, we would love to hear them - you can either give us a call or chat with us online. We will assist you in any way we can.
All the best,
NewYorkDress
Overview
NewYorkDress has a rating of 4.1 stars from 154 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with NewYorkDress most frequently mention and prom dresses. NewYorkDress ranks 12th among Prom Dresses sites.
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- New York, New York 10018, NY, United States
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Thank you Andrey for taking the time to post your feedback on your purchase!
We want all of our customers to be 100% satisfied, so we are sorry for any inconvenience that you have experienced with your order. We work hard to accommodate our customers needs by having a very flexible return. Our aim is to provide excellent customer service before, during and after an order is placed with us, so we do appreciate your feedback, and will continue to do our best to improve in every area of our service. Please call or chat with us if anything else that we can assist you with. We are her for you 24/7.