NetworkSolutionsReviews 5,517

I signed up for a website builder to build a website for my company. There was an initial low cost cost for trial period. I tried to set up a ebsite but the website builder wasn't working. I kept calling and they said that they were working on fixing it and it would be resolved in a couble days. THis went on for 2 wees. We were on a very tight schedule so I told them I could not wait anylonger and was transferring my website to Squarespace. I had 2 days left to build the site. Thanks to the excellent customer service, Squarespacewalked me through all the steps and helped create the website I needed. I just found out that web.com has been charging me $33 a month since April for nothing. I called and spoke to very rude customer service representative who told me she could only give me credit for Jan (it is Jan 5) so basically no refund. She said their terms and conditions are very clear (NOT SO) and that when I said I was not using them and switching to another company, I did not say I wanted to cancel. Of course, I wanted to cancel. DO NOT work with Web.com. They use whatever technigue they can to lure you in and than start charging you regularly for something you don't want. They have the worst customer service!. I have my own buiness and if one of my customer service representatives ever treated a client the way I was treated, they would be fired! As uyou can see from previous complaints and BBB complaints I am not the only dissatified customer

Web.com owes me a refund of over $1200 and has yet to respond to my claim! I was playing around with a few different sites online and saw that web.com had a site for $3.12. I set up a couple in order to try out a few different option and then forgot I had even set it up until a few months later when I saw 3 different charges for $35 for the previous 3 months. I called immediately and told them that I needed a refund and to cancel my account. Apparently they only cancelled 1 and left the other two going. I had set this up with my savings account, which I never look at and now see that they've been billing me for the past year and a half! I called multiple times and keep getting the run around... I will be going on all media sites and express my concerns until my accounts are refunded in FULL!

I've been with this company for about a year and had a company prior to this one because of a divorce I had to change my company name and explained this to them and gave them my existing website to review which they used to build my new one but I did not want them to link together which they said they understood my circumstances with my ex
Anyway after about eight months of paying each month I was told by a friend I was not on Google maps at which time I contacted them and ask them why they told me not to worry about it and I would be on Google maps within 48 to 72 hours which never happened this was a month before Thanksgiving remember I'm in the transportation business the busiest time of the year after 72 hours I called back again they told me 72 hours this went on right up until Christmas and New Year's I'm writing this review on December 28 I must've called Web.com 10 to 15 times in regards to this issue which to this day has not been resolved I asked for my website they good I told them they could keep the money that I've spent over the year and I would go away but I want my website they told me it was $1000 I told them I've been paying them for year at $114.00 a month and they have not given to me or fill their obligation to what they have told me in the very beginning which all phone calls are recorded I never blamed the technicians on the other and asked to speak with the manager the manager told me he would charge me $1000 for my website and I told him I paid him over $1000 and they have not filled the obligation that we made in the very beginning I've never met on Google Maps I can't get it they can't get me on Google maps because they linked my business which they told me they would not do therefore I will be seeking whatever it takes to get my website and file whatever court documents need to be filed at their expense and subpoena their phone records and notes that they take from the phone calls buyer be beware they promise you the world they take your money and can't deliver the money should be returned

I was after a website designing and hosting and knowing very little (nothing!) I was sold a design package for £140 plus vat and the hosting at £30 plus vat each month. I could not have been more specific with what I wanted and wrote the text for the website - i don't think they ever even read this. I specifically asked verbally and in writing that I did not want the website live until I had seen it. This they totally ignored. Every email I sent I got a generic reply, further endorsing the fact that they did not read my emails. After wasting approximately 6 weeks, they eventually admitted they were unable to design my site and offered a refund which I am still waiting for. I was sold the 'deal' by a company called Scoot.com yet they passed to web.com to design. The customer service is atrocious and I did not know at the time, web.com are based in the States. The whole experience has been dreadful and I would recommend NEVER use this company or Scoot.com. They have wasted 6 weeks of my time and I needed my site up and running by December. I am now having my site built by a freelance designer who knows what he is doing

My experience in the past of once-called Register.com (now Web.com) is that the company had good customer service. Good communication, etc. My three times (over 20 years) experience with their partners, however, was not the same. A recent telephone call with Web.com revealed that the company's agents agreed that corporate partners did not bode well for the parent company or its customers.

This complaint mirrors the text I sent to Web.com today.

"I was billed for Ignite Marketing for one month, but I was told that the first 30 days were free.

I perceived a negative impact regarding "work" that was purportedly done on my behalf.

My complaint is not you had authority (I did agree on good faith), but the "work" (I must use quotes) was of less-than-zero benefit.

My perception of Web.com generally is good, but the actions that were taken by Web.com had a perceived negative impact.

My complaint is that I paid to have a negative impact on my website.

Incorrect information was entered on one or more of the sites.

I will be requesting through formal channels a reimbursement of an amount to offset the perceived negative effect."

Go through and read the response of "Executive Support" and you will see the bull$#*! for yourself. First of all, you say that most customers like an "introductory promotion price to try the product." In any other instance, try means that I use the service, decide whether I like or not and then commit to the service. What you fail to tell people is that they are locked to a non-contract, contract, because they "verbally agreed to the service." Little do they know that the product the sales rep sells is not the product they will get but a knock off version. THEN when reaching out to a supervisor, one is never available. But no worries, THANKFULLY executive support is on hand to cut and paste a generic response to every 1 star rating given to your company. Good job. You nailed it. All my worries are at ease...

I was hired by a client who had purchased the Web.com Site Builder to build a DIY website. They quickly realized they couldn't get results from the software, so they hired me (web guy) to take a stab at it. I experienced nothing but frustration and poor results. The tools/templates are poorly designed and simply don't work as they should. Things as simple as styling text SIMPLY DON'T WORK <<< this is not an exaggeration and that's just a basic example. After spending more time than I should've and more than one session with unhelpful "coaches"... and then being escalated to "tech support" and receiving equally bad service (unbelievable!), I gave up and encouraged the client to cancel their service. They did cancel but were unable to get a refund on their $325 purchase and have nothing to show for it in the end. It's disgraceful what Web.com is selling. My advice -- do NOT give your money to this terrible company.

I've been charged 30$ per month without notifications. I lost 100 $ with this company and consider reporting them to BBB. You can't cancel online, only by phone and it's a hard and frustrating process. How come a company that works with Website and IT stuff doesn't offer an online cancellation option? This only should be a BIG RED flag. Also when closing your account, they will ask you for your password (BIG security breach)! I cancelled my credit card for fear of being charged next month (also they have been hacked recently). Make sure to transfer your domain name to another service BEFORE you cancel with Web.com if you want to keep it.

After several phone calls with their customer "service" employees, I was so frustrated that even if they were getting results, I would have cancelled my service.

If I had been seeing any improvement in my rankings at all, I would have stayed with them, but instead, my rankings went down two notches on Google. Of course, when talking to them, I was told it was because I wasn't doing my part.

My last two conversations lasted longer than one hour each - not only did I waste my money, but also wasted my time.

They're favorite phrase is "You don't understand." I politely explained to them that I know more about my particular business than they do, and saying "I don't understand" is just another way for their employee to tell me I'm stupid.

They're right. I was stupid to sign up for their program.

My experience was one problem after another, terrible customer service, and they are slow slow slow... except when it comes to charging you. The final straw was the charges over and above what was sold to me and agreed upon. After cancelling, they continued to charge my CC, even though the website was taken down, to the extent I had it cancelled and a new CC issued. They are now sending me emails asking for a new CC and refuse to issue a refund, but they claim my account has been cancelled. What a rip-off, hundreds of dollars spent and nothing to show for it but a bunch of wasted time.

I would write a full detailed review, outlining all the issues I've had with web.com but I have to go to sleep in 5 hours!. In short, 2 months to sort out my domain at the very beginning (whilst charging me $125 per month for their "Premium" *cough cough* service). Email doesn't function correctly, never received codes for Google, Bing etc (for optimum search engine optimization), despite requesting them... and requesting them... and requesting them, can't even find my company on a Google search, noticed they had charged me an additional $35 per month for FOUR months, with no explanation from their inept customer service (all four rep's that I was bounced around to), website editing is a major ball ache, no customer service at weekends, password sporadically not working and to cap it all, they have just been hacked and my credit card details "may have been compromised". After 7 months and close to a thousand dollars spent (with not one single lead as a result of the website), I have had enough switched to GoDaddy and immediately, have seen a far higher level of competence and simplicity. If you use these muppets, you need your head read...

This company auto renewed for the premium pro. I stopped payment. They have no number to call only email communication. They said to pay for the premium pro and the will credit my account. They were paid in full $249.50 since August 8th 2015.My account is still frozen. For the second time they emailed me for proof of account ownership. There Facebook page is a deceitful. No place to comment only like. I discourage anyone from using this company owned by Vistaprint. After lengthy emails and my account is still frozen. I have no other option then filing Fraud charges.

The customer service agent literally brought me to tears She was so frustrating, manipulative, and unhelpful. It was clear she was getting sadistic pleasure in not helping me and hearing me suffer. I am astounded at the clear lack of effort or care for their customers. I was on the phone for roughly 50 minutes and still got no resolution. I had to hang up and hope to contact someone else. Now Im wondering why I even put up with the 50mins of abuse.

I thought their finance dept seemed iffy... should have gone with my gut and not gotten involved with this company!