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NetflixReviews 1,824

2.4
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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
280
value
278
shipping
113
returns
118
quality
259
New Jersey
3 reviews
68 helpful votes
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Good selection!
May 1, 2016

Really a great service! I've been doing online vid rentals since before netflix bought the little company that was doing it. Netflix has great selection and function. In the old days you could actually download the movie to watch later but I guess that's too much to ask in these days. Totally recommend.

Date of experience: April 30, 2016
New Mexico
5 reviews
25 helpful votes
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Happy!
April 29, 2016

I use Netflix for 6 months already and I can't be more happy. Nothing else to say!

Date of experience: April 29, 2016
Georgia
15 reviews
8 helpful votes
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Same Movies
April 29, 2016

Netflix has to expand their movie selection, because the majority of people like as many options as possible. And they need more of the latest movie selections, along with more classic films if they are going to be "dated". They should also add video games to their paid content.

Date of experience: April 29, 2016
Utah
6 reviews
11 helpful votes
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I was never a big fan of paying for cable, especially since I'm not home long enough to take in more than 1-2 hours a day of tv. For the most part I just kept the tv on so the house wasn't dead-quiet and I didn't feel so alone when my husband wasn't home. He introduced me to Netflix when we got married, and I am so glad he did! We cancelled the expensive cable bill and only pay $8 a month for some REALLY GOOD shows! We have actually bonded with more closely with friends and family through the series of shows Netflix has to offer. Love the variety, love that there is no commercials and that we can take it wherever we go (mobile app) and laptops. Between our amazon prime shows and Netflix, we never feel like we missing cable tv or the $100 bill we used to pay! Highly recommend it, get it now!

Date of experience: April 23, 2016
Australia
8 reviews
20 helpful votes
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Its just my connection is bad I think but its a common problem in Philippines. In Australia it works great.

Date of experience: April 22, 2016
Florida
3 reviews
2 helpful votes
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Love it!
April 19, 2016

Always find new things to watch. Not much of an actual tv watcher so having Netflix is a plus. Can't wait for the new seasons of all my favorite shows to be released.

Date of experience: April 18, 2016
California
11 reviews
5 helpful votes
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Frequent freezing
April 17, 2016

Very often, I have to stop watching something because the screen freezes every couple of minutes. The freeze lasts for a couple of minutes, and the frustration is immense and infuriating. After struggling, trying everything, backing out and starting over, etc., we turn off the TV and do something else. This happens enough that I am considering dropping my subscription. Our provider is AT&T, and I have heard others fuss about this issue, as well.

Date of experience: April 17, 2016
Alaska
4 reviews
2 helpful votes
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It's great.
April 15, 2016

Tons of shows with every season you are able to watch. Who the heck doesn't like/own Netflix nowadays? My only complaint is I don't like... most... movies on it. I kind of wish Netflix would let us customize our accounts better. I don't need all these garbage films on my account. I realize it's variety, but I would just rather not have them on there at all than sift through all these crap films to find a movie. ***RECENTLY ADDED*** a movie from 1985 -_-

Date of experience: April 15, 2016
Florida
11 reviews
23 helpful votes
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Netflix has helped me cut the cord with my cable company. It's well worth the monthly amount you pay for it. I do wish they'd get more "blockbuster" movies and just more popular movies in general. But they are killing it with their original series.

Date of experience: April 13, 2016
Ukraine
8 reviews
13 helpful votes
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Netflix is the best!
April 13, 2016

I wouldn't be able to Netflix and chill if not for them. There is no chill without Netfilx :) If you know what I mean.

Date of experience: April 13, 2016
Italy
1 review
10 helpful votes
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Fantastic Streaming
April 13, 2016

Fantastic streaming service, it makes it easy to kill time with the pure amount of content.

Date of experience: April 12, 2016
Texas
3 reviews
3 helpful votes
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Good
April 13, 2016

So much to choose from, is why Netflix has become so successful.

Date of experience: April 12, 2016
GB
6 reviews
0 helpful votes
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Good but not great
April 12, 2016

Worth every penny, could have more movies though / netflix and chill?

Date of experience: April 12, 2016
Massachusetts
5 reviews
1 helpful vote
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Super viewing
April 11, 2016

Love this! Love the ability to do binge watching of my favorites and most of the movies are great. Only wish they'd put the DVD movies on streaming...

Date of experience: April 11, 2016
New York
1 review
2 helpful votes
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Pretty pathetic. Movies or TV shows in "my list" shpw up in multiple places. Things I"ve already watched show up in other places than "because you already watched". No more sorting by rating. Another price increase coming.

Date of experience: April 11, 2016
Virginia
2 reviews
14 helpful votes
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I always appreciate their services and quality. Their rates are also quite good.

Date of experience: April 11, 2016
California
17 reviews
7 helpful votes
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Not a lot of choices
April 11, 2016

They have a great price but they play the same movies and show reruns over and over.

Date of experience: April 10, 2016
Florida
4 reviews
3 helpful votes
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I have been using Netflix for a little under a year, and I think it's great for their original series and shows. However, my one complaint is that I feel like they try to have newer movies. A lot of the movies I come across I have either never heard of, or they're old.

Date of experience: April 9, 2016
Colorado
2 reviews
9 helpful votes
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I enjoy the idea of Netflix - I used to order DVDs that would come in the mail back when that was all it was. Being able to stream movies, shows, and documentaries for such a cheap price monthly is great. The only downfall is that there's rarely anything really good on Netflix, and when there is, they usually take it off pretty soon.

Date of experience: April 8, 2016
Wisconsin
1 review
1 helpful vote
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I HATE "THE BECAUSE YOU WATCHED " THINGS THATS HAPPENING. I end up losing my actual categories and I end up with a bunch of because you watched crap. It sucks. The more I watch the more Netflix doesn't know me. Just because I watch one urban film, doesn't mean I want to be bombarded with urban films now. Im way more complex than that, I watch everything or anything, Netflix is making my streaming too "simple" and it's becoming annoying. I love documentaries but for some reason that category keeps disappearing, and replaced with because you watched... Which makes my documentary search very confined to whatever it was that I just watched... I ABSOLUTELY HATE THIS FEATURE AND I THINK WE SHOULD DO AWAY WITH IT!

Date of experience: April 8, 2016

About the business

Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.


netflix.com
Founded in 1997
Los Gatos, CA, United States
+46