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NetflixReviews 1,824

2.4
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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
280
value
278
shipping
113
returns
118
quality
259
Illinois
26 reviews
33 helpful votes
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Service done right
August 22, 2016

I have never had any problems with Netflix there always ready to take care of what issues mite arise. They are ready to take care of problems and issue credit to help with service. Great company.

Date of experience: August 22, 2016
Oregon
10 reviews
8 helpful votes
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Customer service for streaming is great. DVD customer service hours are severely limited. DVD employees are paid less than streaming employees. I was a member of Netflix streaming and DVD for years. I just unsubscribed to streaming, as they don't have a lot of videos I want.

Date of experience: August 21, 2016
Arkansas
5 reviews
4 helpful votes
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Netflix has never really had very good movies. Proff THey are over stocked with Nicholas Cage movies LOL
Netflix is like the bad section of a video store. Have no idea who picks their movies, but it getting worse. Why raise the price of use, when they make huge profits off already prices./

Date of experience: August 21, 2016
Arizona
21 reviews
18 helpful votes
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When I first got netflix, it was the best place to find movies. Now, I can never find a good movie. The movies I want to watch are not on netflix. Netflix mostly has old movies and TV shows and I think they should update to more modern movies and shows.

Date of experience: August 18, 2016
Virginia
13 reviews
5 helpful votes
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OVERRATE
August 20, 2016

I THINK THAT IT IS OVER RATE AND THERE SHOULD BE BETTER MOVIES AND SHOW. THERE ARE APP THAT YOU CAN GO TO THAT GIVE YOU BETTER MOVIES AND SHOW THEM THEY TO. THERE ARE NOT A LOT OF OLD SCHOOL SHOWS ARE MOVIES..

Date of experience: August 18, 2016
Alabama
3 reviews
17 helpful votes
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Tired of the same old movies and shows. Needs to be updated.

Date of experience: August 17, 2016
Canada
2 reviews
10 helpful votes
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AWESOME
August 17, 2016

Best site! They increased my monthly fee after being one of the first to log in when they started. Love it

Date of experience: August 17, 2016
New York
48 reviews
72 helpful votes
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Netflix has great content, original programming and great, great pricing. What I also like about it is what it has done for the consumer. Netflix has disrupted the industry by offering a great alternative to the stranglehold companies like Comcast and Verizon have held over customer programming and pricing. Without the genius of Reed Hastings, it's Chief, we'd still be mired in monopolistic programming muck.

Date of experience: August 17, 2016
Kentucky
2 reviews
6 helpful votes
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The movies they have to choose from are low budget films nobody wants to watch! The featured movies are the same for months!

Date of experience: August 17, 2016
Pennsylvania
3 reviews
3 helpful votes
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Excellent when traveling and viewing on laptop or phone. No commercial interruptions.

Date of experience: August 16, 2016
California
3 reviews
23 helpful votes
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Good
August 16, 2016

My prices are not to high and movies and shows for the most part are up to date

Date of experience: August 15, 2016
Georgia
4 reviews
2 helpful votes
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We've subscribed to Netflix for many years, and it seems like even as they keep raising prices the dvd mailing gets slower and slower, and their choices for both dvd and streaming are getting thinner and thinner. We have always used Netflix and minimized TV, but I think it is time to look at better alternatives.

Date of experience: August 13, 2016
New York
4 reviews
20 helpful votes
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Their original series are usually pretty good. Love House of Cards. Good place to catch up on old seasons of various shows. Not really up to date on a lot of A list movies though.

Date of experience: August 9, 2016
Canada
17 reviews
11 helpful votes
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I have subscribed to Netflix twice and with few complaints but ended up leaving whenever there was little left to watch or wanted to watch.
It has been a major problem for Cable and satellite providers and its about time somebody sent cable providers a message. Netflix has been good to average on both subs I had with them with no complaints on the media or the prices they had but things have changed for Canadian subscribers and I can't say its good so average is where I'm at with my Netflix review.

Date of experience: August 8, 2016
GB
1 review
0 helpful votes
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Good site
January 18, 2021

It is good site where I can watch shows. But they should not increase their rates.

Date of experience: August 8, 2016
Oregon
13 reviews
15 helpful votes
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No more netflix
August 8, 2016

Why can't Netflix stay out of politics? We are dumping Netflix because they chose politicians and propaganda. I'm not contributing any of my money to fund their propaganda. Cancelled!

Date of experience: August 8, 2016
New Jersey
5 reviews
1 helpful vote
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Super tv add on
August 8, 2016

Love netflix, something for everyone! If you dont want the lastest tv shows, like netflix originals eg youre hooked on shows like Pretty Little Liars, then netflix is a must! Monthly cost is great esp as no ties contract ie cancel whenever no penalty.

Date of experience: August 8, 2016
Ohio
1 review
0 helpful votes
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Scam
August 5, 2016

I sent back a DVD on Monday... this is Friday night... they say that they did not get the DVD until Thursday... and that their processing center is closed as of 4:30 A.M. on Friday early morning... SO, the earliest my next DVD will be sent out will be Monday. BUT, they said they can take up to 3 full days to send out another DVD. They have done this several times, so I have cancelled both my accounts with Netflix... they aren't worth the hassle. No wonder the price of their stock has gone down so much... :(

Date of experience: August 5, 2016
Arizona
20 reviews
1 helpful vote
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Pretty good
August 4, 2016

I love Netflix and have been a customer with them from the very beginning. Would give 5 stars if they would stop removing so many of the shows they have on there. One day my son is watching every episode of curious george, the next day they're gone! What the heck.

Date of experience: August 3, 2016
Australia
2 reviews
0 helpful votes
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Commendable Services
January 18, 2021

Netflix provides great shows to watch. There is no chance to not appreciate them.

Date of experience: August 3, 2016

About the Business

Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.


netflix.com
Founded in 1997
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