The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.
This summary is generated by AI, based on text from customer reviews
I have never had any problems with Netflix there always ready to take care of what issues mite arise. They are ready to take care of problems and issue credit to help with service. Great company.
Customer service for streaming is great. DVD customer service hours are severely limited. DVD employees are paid less than streaming employees. I was a member of Netflix streaming and DVD for years. I just unsubscribed to streaming, as they don't have a lot of videos I want.
Netflix has never really had very good movies. Proff THey are over stocked with Nicholas Cage movies LOL
Netflix is like the bad section of a video store. Have no idea who picks their movies, but it getting worse. Why raise the price of use, when they make huge profits off already prices./
When I first got netflix, it was the best place to find movies. Now, I can never find a good movie. The movies I want to watch are not on netflix. Netflix mostly has old movies and TV shows and I think they should update to more modern movies and shows.
I THINK THAT IT IS OVER RATE AND THERE SHOULD BE BETTER MOVIES AND SHOW. THERE ARE APP THAT YOU CAN GO TO THAT GIVE YOU BETTER MOVIES AND SHOW THEM THEY TO. THERE ARE NOT A LOT OF OLD SCHOOL SHOWS ARE MOVIES..
Tired of the same old movies and shows. Needs to be updated.
Netflix has great content, original programming and great, great pricing. What I also like about it is what it has done for the consumer. Netflix has disrupted the industry by offering a great alternative to the stranglehold companies like Comcast and Verizon have held over customer programming and pricing. Without the genius of Reed Hastings, it's Chief, we'd still be mired in monopolistic programming muck.
The movies they have to choose from are low budget films nobody wants to watch! The featured movies are the same for months!
Excellent when traveling and viewing on laptop or phone. No commercial interruptions.
We've subscribed to Netflix for many years, and it seems like even as they keep raising prices the dvd mailing gets slower and slower, and their choices for both dvd and streaming are getting thinner and thinner. We have always used Netflix and minimized TV, but I think it is time to look at better alternatives.
Their original series are usually pretty good. Love House of Cards. Good place to catch up on old seasons of various shows. Not really up to date on a lot of A list movies though.
I have subscribed to Netflix twice and with few complaints but ended up leaving whenever there was little left to watch or wanted to watch.
It has been a major problem for Cable and satellite providers and its about time somebody sent cable providers a message. Netflix has been good to average on both subs I had with them with no complaints on the media or the prices they had but things have changed for Canadian subscribers and I can't say its good so average is where I'm at with my Netflix review.
Why can't Netflix stay out of politics? We are dumping Netflix because they chose politicians and propaganda. I'm not contributing any of my money to fund their propaganda. Cancelled!
Love netflix, something for everyone! If you dont want the lastest tv shows, like netflix originals eg youre hooked on shows like Pretty Little Liars, then netflix is a must! Monthly cost is great esp as no ties contract ie cancel whenever no penalty.
I sent back a DVD on Monday... this is Friday night... they say that they did not get the DVD until Thursday... and that their processing center is closed as of 4:30 A.M. on Friday early morning... SO, the earliest my next DVD will be sent out will be Monday. BUT, they said they can take up to 3 full days to send out another DVD. They have done this several times, so I have cancelled both my accounts with Netflix... they aren't worth the hassle. No wonder the price of their stock has gone down so much... :(
I love Netflix and have been a customer with them from the very beginning. Would give 5 stars if they would stop removing so many of the shows they have on there. One day my son is watching every episode of curious george, the next day they're gone! What the heck.
Netflix provides great shows to watch. There is no chance to not appreciate them.
Answer: They do not, but he can listen to stand up shows I guess
Answer: Ohh finally someone thats having the same problem... Netflix always blames my Wi-Fi but, I know thats not the problem. Considering canceling.
Netflix offers streaming movies and TV shows in addition to a DVD by mail rental service.