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NeoSmart has a rating of 1.2 stars from 38 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NeoSmart most frequently mention recovery disc problems. NeoSmart ranks 164th among Downloads sites.
Initially worked with this team to recover a corrupt Windows 8 machine. Over a week, the team explored every possible option to recover the device. Unfortunately, we were unable to recover the data given the unique corruption on the hard drive, which was followed-up by a prompt refund. I risked nothing by working with NeoSmart, and am pleased with their professionalism.
I was looking to repair a Windows 10 boot file failure and paid for their software. The Neosmart website states their software "is guaranteed to work", that they "provide 1-on-1 email support", and the product has "a 100% satisfaction guaranteed or its free" policy. None of these things are true. The software could not fix the problem at all. The company never responded to four attempts to contact them for both support and a refund request. Google says their office is permanently closed; I wish I'd checked all this first! Do not give them any money.
Sadly it didnt work, but I got refund without problems after explaining what I did and providing photos.
After I downloaded and copied file to usb as per web site directions, it did not work. After reading tech support notes and burn it to cd at 1x speed it worked.
It's February 12,2018 and I had to take the chance at purchasing and downloading and using it on a Windows 7 machine.
Basically what happened is the power supplied died right while windows was doing something... and when the power supply was replaced and we powered everything up... It just kept doing the windows infinite loop.
It just wouldn't stop:(
I tried everything I could find on google and the other forums. And no luck.
I burned the iso to a cd started it up. Waited and waited for it to get the screen to where I scanned and tested the memory... and voila... windows came back!
I was THIS close to going through and having to reinstall windows over itself and then trying to remember what code was where and etc.
I'm happy for paying $20. I know others have had bad experiences... and I was dreading that if it did happen... but I would have at least been out $20.
I'm glad I did it and it worked.
Cheers everyone! Time to go check everything out and make another disk backup!
William - KS
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