Robert N.

I had been using EasyBCD to dual boot my computer with two hard drives. Suddenly my computer would not boot up. I purchased the Easy Recovery Essentials from Neosmart to repair my computer. Their online ad stated it would repair my computer "Guaranteed". They sent me a download to burn an Easy RE disc. I burned the disc according to their instructions but it would not boot my computer. I emailed them and they sent me the same instructions to burn the Easy RE disc. I have emailed them over 10 times and burned over 5 discs but my computer will not boot. Neosmart only responded a couple times then quit responding to my emails. I requested a refund since it did not work and they had stated it was guaranteed. It's been over two weeks and they will not respond and no refund has been issued. I had to erase my hard drive and reinstall windows in order to get my computer to boot. No thanks to Neosmart. I believe they are a FRAUD and should not be trusted! Don't waste your time and money.