DO NOT buy Neosmart products. The company is a fraud and will not refund your money. What they offer, if you act from another computer, you can restore your system. This problem has damn near 20 steps that you have tp take to even get it to work. The customer service is $#*! and refers you to their webpage with all of the steps that DO NOT work. Again, DO NOT buy NEoSmart Easy Recovery. The company and product is $#*!!
Have a windows 11 laptop that went on the blink, so I purchased the:
Invoice ID
DD09F72Axxxxxxxx
Purchase details
Windows 11 Recovery Disc - Professional Edition
$39.99
Total
$39.99
WHAT A WASTE OF MONEY!
I was facing problems with my ASUS bootbehaviour. I downloaded a tool of Neosmart to set the boot options. This failed. So they had a Windows 8 recovery tool, as an image. I paid 20 dollar, I had to have something. The (fake?) reviews on their site promised a lot. It was not possible burn the iso on a USB, as it would be possible according to the description on the site. They advise a tool called ImgBurn, which appaered to put a lot of trash on my (other) PC. Then it did not work either. So it feels like I am cheated by them. There are more signs that it looks like crappy business (for example other support email domains than neosmart, other sales, difficult to reach, extreme possitive reviews). Now I go and try to get my money back...
I purchased this to recover an laptop that I could leave with family in a nursing home. Has not worked after following all of the "canned" email solutions. After sending muliple messsges with exact diagnostic error messages, I can't even get a response.
My recommendation is to save your money and frustation. DON"T BUY THIS PRODUCT
After I downloaded and copied file to usb as per web site directions, it did not work. After reading tech support notes and burn it to cd at 1x speed it worked.
It's February 12,2018 and I had to take the chance at purchasing and downloading and using it on a Windows 7 machine.
Basically what happened is the power supplied died right while windows was doing something... and when the power supply was replaced and we powered everything up... It just kept doing the windows infinite loop.
It just wouldn't stop:(
I tried everything I could find on google and the other forums. And no luck.
I burned the iso to a cd started it up. Waited and waited for it to get the screen to where I scanned and tested the memory... and voila... windows came back!
I was THIS close to going through and having to reinstall windows over itself and then trying to remember what code was where and etc.
I'm happy for paying $20. I know others have had bad experiences... and I was dreading that if it did happen... but I would have at least been out $20.
I'm glad I did it and it worked.
Cheers everyone! Time to go check everything out and make another disk backup!
William - KS
I emailed the below statement to the provided email from NeosSmart within 3 hours of purchasing the product listed below as I had issues. My understanding was the it was only active for 48 hours. 24 hours later I have received no response on my email. I strongly suggest you DO NOT PURCHASE anything from them. If they do
"I purchased and downloaded Easy RE for Windows 8 with the intent of repairing error code Oxc*******. Then I downloaded Easy USB Creator in order to create a bootable USB Stick. I ran the Creator and when I clicked on the... as instructed, there was no list of ISO's to choose from. I cannot proceed beyond this point and I am not very happy at the moment. I have been trying to figure this out for over an hour. I need some assistance on this or a refund."
Jeff Williams
They provide downloads for recovery of Windows Vista, The file didnt download properly and they refused to give me a refund! I wasnt the only one with a problem either, as i read on their site alot of people unhappy as they hadnt recieved the link to download and had paid for it!
Trying to solve a problem on my Sony Vaios laptop, I I purchase the "WINDOWS 7 RECOVERY DISC" ( $ 19.75). Thear download link did't
Work. Try to get in touch with them, No way, the phone *******828 sound busy all the time and *******568 basically is a voice recording directing to
White a Email o let the personal info (I did) Never got an answer... Sound like a regular Scam...! I ask for refund!
Bought EZ recovery - wouldn't load much less fix anything. No support response. No refund response..
Sadly it didnt work, but I got refund without problems after explaining what I did and providing photos.
Did as I was asked and it did not fix my issue. Tried to contact them for assurance and got nowhere fast. Don't do it!
Corruted win 7 boot manager, had to format disk and reinstall windows to use system after installing this $#*!
Overview
NeoSmart has a rating of 1.4 stars from 38 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NeoSmart most frequently mention and recovery disc. NeoSmart ranks 183rd among Downloads sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members