DO NOT buy Neosmart products. The company is a fraud and will not refund your money. What they offer, if you act from another computer, you can restore your system. This problem has damn near 20 steps that you have tp take to even get it to work. The customer service is $#*! and refers you to their webpage with all of the steps that DO NOT work. Again, DO NOT buy NEoSmart Easy Recovery. The company and product is $#*!!