• NationwideHireUK.co.uk

NationwideHireUK.co.uk

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Overview

NationwideHireUK.co.uk has a rating of 1.66 stars from 210 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NationwideHireUK.co.uk most frequently mention customer service, credit card, and next day problems. NationwideHireUK.co.uk ranks 98th among Car Rental sites.

  • Service
    23
  • Value
    20
  • Shipping
    18
  • Returns
    16
  • Quality
    20
Positive reviews (last 12 months): 0%
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What reviewers want you to know

Positive highlights

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Critical highlights

  • Customer Service at this company sucks, they will not return calls or emails - STAY AWAY
How would you rate NationwideHireUK.co.uk?
Top Positive Review

“Great Service”

Helen V.
2/1/20

Booked via phone. Kate was a massive help, whole transaction went smoothly, Van delivered at time promise and was better than expected. Great service

Top Critical Review

“AVOID THIS COMPANY”

Andy W.
12/18/23

They are cheap and that's what would make them appealing. But they have randomly taken payments out of my account "by mistake", admitted to it being an admin error, but haven't returned them. They also say they have 4 working days to collect the van and this means that you're liable for any damages, even though you're not insured beyond your hire commitment. Have a look through some other reviews as I'm sure others have had the same experience. Don't get fooled by the cheap price, I would consider this company to be probably the most dishonest company around.

Reviews (210)

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Reviews that mention popular keywords

customer service (46)
Thumbnail of user sianscanlon
1 review
0 helpful votes
March 25th, 2024

Absolute charlatans & liars. Hired a Luton box van for a house move. Started badly in that they were late, couldn't get it on my drive and I had to take the driver to the train station as he was stranded.
Turned out tyres were low on air (dark at drop off) & had several slow punctures, when one blew stranding me on the m6 they didn't pickup the phone or reply to messages. Have to phone 3 times before pick up to get through, they were late to pick up and then held on to my deposit for 7 weeks lying about what they were doing and have now withheld over £200 for a tyre which is fair wear and tear. I will be suing.

DO NOT USE THEM!

Tip for consumers:
Absolute charlatans & liars. Hired a Luton box van for a house move. Started badly in that they were late, couldn’t get it on my drive and I had to take the driver to the train station as he was stranded. Turned out tyres were low on air (dark at drop off) & had slow punctures, when one blew stranding me on the m6 they didn’t pickup the phone or reply. Had to phone 3 times before pick up, they were late to pick up & held on to my deposit for 7 weeks then withheld £200 for fair wear & tear. AWFUL

Products used:
Van hire.

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Value
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Thumbnail of user andyw464
1 review
0 helpful votes
December 18th, 2023

They are cheap and that's what would make them appealing. But they have randomly taken payments out of my account "by mistake", admitted to it being an admin error, but haven't returned them.

They also say they have 4 working days to collect the van and this means that you're liable for any damages, even though you're not insured beyond your hire commitment.

Have a look through some other reviews as I'm sure others have had the same experience.

Don't get fooled by the cheap price, I would consider this company to be probably the most dishonest company around.

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Value
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Quality
Thumbnail of user luisam67
1 review
2 helpful votes
October 27th, 2022

Horrendous customer service. Tried to put in a complaint about a rude staff emeber only to be told i cant complin as the staff emeber IS the customer service manager so they wont raise my complaint or give an alternative contact. They replied to emails with emojis and the rudest replies ive ever seen from a so called professional company. Reported to trading stamdards only giving 1 star as cant give 0

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Thumbnail of user racheld1234
1 review
1 helpful vote
March 23rd, 2023
Verified purchase

You will not get 100% customer satisfaction like the website promises. If you have an issue with the company's mistakes then you will be met with extreme sarcasm. I've come forward with my concerns about the company's mistakes and not 1 but 3 employees took offence to my complaint and were sarcastic and offensive. I was asked if I had mental health problems and that if I think money was stolen then I should call the police. Very unprofessional and I'm in complete shock from the way I've been spoken to when coming forward with my complaints.

The van was not picked up at the arranged time and day. It should have been collected on the day that I was still at my old address but they came 4 days later and they left the van in the parking spot of the new tennent who had a van of his own to unload. The new tenants van hire company had to move my van hire company's van and he told me to complain about this because it is very unprofessional. I've been charged a substantial amount that was taken from my bank without my knowledge and it's been put down as a van extension hire period.

Do not use this vehicle hire company… and if you do…. Make sure you write all about it when they screw you over.

Tip for consumers:
Rude staff who take offence to a complaint and become sarcastic and offensive. They get personal in their upset at a complaint and you won’t be taken seriously.
They don’t keep to your chosen schedule and you will be charged a hefty amount. The van wasn’t collected from the address I moved out of and the van was left for 4 days. When complaining to nationwide hire uk I was told to call the police if I feel I’ve been stolen from and was told I’m mentally unwell. I was actually very polite.

Products used:
Nationwide hire uk

Service
Shipping
Returns
Thumbnail of user ricardoc265
2 reviews
3 helpful votes
December 18th, 2021

Highly unprofessional customer service who while has taken my "booking" has indicated that he won't be able to "confirm" the van. Furthermore, as part of the booking he has charged my credit card, and will charge a cancellation fee of £ 42. Because they cannot do they work correct. The next day i hired from another company without any issues. This company is a SCAM. DONT USE THEM.

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Thumbnail of user earlc153
1 review
1 helpful vote
November 13th, 2022
Verified purchase

I hired a van. All started well with it delivered on time, the van was ok, but not great. The issue comes with the collection. I have been waiting two weeks for the van to be collected. No date for when it will be collected despite calling them twice.

They hide behind their broker status and state the contract is with the hire company. Which in this case is Budget Putney. However, if you do a Director search you will find the directors of Nationwide hire Joseph Shukri CORY and Edward Shukri Joseph CORY are also directors of Budget Putney (BOUTAGYS HOLDINGS LTD).

Avoid.

Products used:
Van hire

Service
Value
Shipping
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Thumbnail of user chrisr1513
1 review
1 helpful vote
October 25th, 2021

DON'T USE THIS COMPANY!
I hired a mini bus which was delivered late and in a filthy condition inside and out. I paid £35 to have it cleaned before I could use it. The bus had a faulty handbrake, 2 seats in the rear were not fixed at all, the heater fan speed didn't work properly, it looked and smelled like a building site crew bus.
They do not reply to any communication after you have paid.
AVOID THIS COMPANY

Thumbnail of user simonc365
1 review
2 helpful votes
January 21st, 2023

I've waited before leaving a review as I had to get my credit card company involved to get my money back.
I hired a van in order to bring my nephew and all his belongings back from Holland, where he'd been studying.
On the morning of the hire (delivery promised for 8am), a succession of "we can't get access to the vehicle from the last hirer" kept putting off delivery until it was promised for 2pm. Definitely. That was cutting it fine for my Eurotunnel crossing but at 2pm there was still no van. I rang, only to find that the office closes at 1pm. It cost me money to change my Eurotunnel booking and cost my nephew most of his worldly possessions, which wouldn't fit in my car.
To make matters worse, a succession of NVR drivers rang saying they were just on their way from the other side of London (nine hours late). I told them not to bother as I was already at Folkestone by then. I then got a load of calls, two days before the rental period should have ended to collect the van I'd refused to accept.
In an email the next week, NVR promised a refund within 7 days but it never appeared. I eventually got my van hire charges back after raising a claim through my credit card company.
There are similarly named companies out there. For clarity, this is company number *******, based in Cardiff. The sole director is Funmilola Thomas.

Tip for consumers:
Avoid, avoid, avoid. This company is either dishonest or incompetent. There can be no other explanation for such abysmal service and then failing to process a promised refund.

Service
Value
Shipping
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Thumbnail of user maxj97
1 review
2 helpful votes
July 12th, 2022

I got a quote from their website but wanted to be sure it was right so spoke to one of their operator who took the payment. Following day I receive an email saying that to return it to where I wanted it would cost an extra £400. Trying to reson with them, since I was moving in 3 days, I even offered to return ot where itd be delivered, all I asked was to extend the hire 3 more hours. They refused and quite abruptly thw choice was you either pay or get e refund. Awful customer service, their customer service manager is useless. Asked to be called back by her and she never did.

Thumbnail of user evied16
1 review
1 helpful vote
September 13th, 2022

Use another rental company! They do not send over delivery condition reports OR collection condition reports unless specifically asked for AFTER the event.

They will not issue refunds for days not used if an early collection is requested. If the hire period is extended they automatically take additional charges from the original payment method without permission.

We have now been charged £1200 for a minor scratch to the body of the Luton van and a minor dent to the end of the exhaust pipe!

All in all a shoddy outfit that I will not be using again.

Products used:
Luton van

Service
Value
Returns
Quality
Thumbnail of user nigelw82
1 review
1 helpful vote
September 2nd, 2021

Be aware, if you are thinking of hiring a vehicle from Nationwide Hire (NWH) as they sub-contract their vehicles from smaller independents and it would seem that they have little or no quality control over the vehicles. I hired a 2017 registered Luton Box van to move house and whilst travelling at 60 miles an hour on a dual carriageway, fully loaded a tyre suddenly went completely flat. It turned out that the tyre was 2 years older than the van and had 2 previous puncture repairs which had failed and burst the steel wires inside the tyre. This could have caused a serious accident or worse! NWH have repeated ignored my correspondence to claim back the £165 it cost to have the wheel changed and tyre replaced. The tyre should never have been on the van and was clearly an end of life tyre. NWH's customer service is non existent and since then we have hired 2 more vehicles from Sixt and their vans were brand new and customer service was excellent. I would not recommend hiring a vehicle from Nationwide Hire.

Thumbnail of user stevenl1065
1 review
4 helpful votes
June 10th, 2021

Avoid avoid avoid scam company!)
(Avoid avoid avoid scam company!)

This outfit are absolute deceivers Cowboys and will steal your money!

This is the experience I had last week,

A guy turns up an hour late in an extremely dirty van hasn't been washed in ages obviously this is part of the scam because it's harder to see scratches.

Next thing is I am asking for paperwork he tells me there's loads of paperwork which is also a Lie!

He walks round the vehicle takes a couple of pictures hands me he's rubbish little android phone to sign I ask him where the paperwork is he says you will receive an email after you have signed it.

The next day a couple of guys turn up about three hours late to collect the vehicle.

The guy walks around takes a couple of pictures well I'm busy doing something else,
He then has me hes Android phone to sign that I am happy I looked at everything on the phone there was nothing about damage or anything as soon as I sign with my finger he drives off very quickly then I receive an email to say there has been additional damaged picked up that was already on the vehicle!

So not only are the guys picking up and dropping the vehicle off liars and cheats probably on extra commission for doing this kind of Malarkey.

Done now trying to get me to pay for the damage of the vehicle side of stolen my £250 deposit and are now trying it on I'm willing to take legal action and go all the way I've got nothing to lose anymore.

Please read the reviews don't listen to the fake reviews this company is shady as hell!

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Thumbnail of user carln174
1 review
3 helpful votes
March 26th, 2022

As a company, YOU, are a shambles and total disgrace!
I hired a 7.5 tonne box van, booking was easy to arrange and your staff friendly... I thought great, that's the main thing done!
I was moving my elderly in-laws from West Midlands to Wales who had sold their home only at 2.30pm the day before you phoned me to tell me that the vehicle was no longer available and that you had no other similar vehicle!
I explained to you my situation and that my in-laws had signed the contract and agreed the date of the move with all other parties involved, I told you that they could face a £20,0000 fine if they didn't adhere to the contract or be left out on the street with all their possessions if I could not get a replacement vehicle, you simply said "sorry about that".
An apology just doesn't cut it, I only wish I'd read your reviews before booking with you as I've learned you have done this on many occasions!
To let people down at the very last minute, giving them very little chance of finding another vehicle within that short notice is a absolute disgrace.
You are a total shambles of a company that in my opinion should not exist!

Thumbnail of user adrianc145
1 review
4 helpful votes
April 7th, 2020

My son had contacted Nationwide Hire via online chat to enquire about the cost etc to hire a 7.5 ton wagon, with me driving. He dealt with Katie L during the chat. He then passed me the transcript so I could follow it up with a booking.

Phoned up and spoke to Katie who took me through the booking process, licence check, payment etc. Katie was very good throughout, answering any questions I had and explaining what would happen next. All very clear and simple. The lorry arrived a few days later, delivery driver took me through the vehicle checks with great attention to detail, also did I. All went well and the wagon was picked up the day after the hire had finished but no issues with that.

All in all a great service from start to finish. Thank you.

Thumbnail of user clareg46
1 review
1 helpful vote
August 22nd, 2020

Horrendous! Do not use this company, spent hours Sending them all the proofs needed for them to ring us on the morning of our move 35 mins before the van was due to be here to say the vehicle has been damaged and now was unavailable for hire, no other vehicle offered, no compensation and left us with a house packed and ready to move and having to find another van in 40 mins! Terrible and very expensive! Don't use unless you want to be let down!

Thumbnail of user peterw809
1 review
5 helpful votes
November 18th, 2020

Possibly the worst vehicle hire…
Possibly the worst vehicle hire experience in 30 years of hiring. The booking process was smooth & great customer service from all we dealt with but that's where it ended. The van was 3 hours late being delivered & required multiple calls to find out what was going on. Once delivered it had a tank gauge showing empty, no SatNav (as booked & paid for), the hand brake alarm sounded intermittently throughout driving & a hole in the roof meant that much of our cargo was wet & some was damaged beyond further use. We wrote four times to Nationwide Hire asking them to contact us to discuss our complaint but they have not responded in over a month & a half. We are now contacting Trading Standards as the Company seems unwilling to answer our complaint. We would not hire from them again, nor recommend them, based mainly on their lack of after sales service & no response to our correspondence.

Thumbnail of user fionab81
1 review
1 helpful vote
September 7th, 2020

Booked large van. Due at 8.30am. 10.00 no show. Constantly had to call them to find out was going on. Each phone call no one didnt know what I was talking about. 5 hrs later enterprise delivered an ordinary transit van. Not what was ordered. Cost as £431.00. Train tickets had to be altered. I had to take an extra day off work as a carer for elderly as wasnt back in time which I dont get paid for. Then got charged £40 worth of fuel. 3/4 of tank was given. 1/2 tank it went back with. No way £40 of fuel.

Thumbnail of user colink33
1 review
4 helpful votes
April 12th, 2019

I was very worried having read the negative reviews after I booked but Katie L was really helpful and delivered. The van was great, Mercedes Vito only a few miles on the clock and it appeared bang on time and was collected the same way. We wanted to go to Europe and not many companies we could find would allow us to do that over the Brexit dates so fair play, they found us one.

Thumbnail of user chrisk1331
1 review
1 helpful vote
March 11th, 2021

Twice we have been sold van (7.5T) hire from Nationwide in which they claim to be able to deliver a vehicle and once they have taken our money they then informed us that it was not possible to deliver and we would have to collect it from a far away location (1.5 hrs away) for no discount. The person who takes your money is excellent, the customer service agents who deal with the dispute are dreadful. Both times Nationwide's markup on the local garage who hired the vehicle was in excess of 100%. The second time we did not know we were dealing with Nationwide initally as they market under more than one name. Would never touch them again.

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Thumbnail of user trevorp64
1 review
3 helpful votes
July 5th, 2020

Van was eventually delivered 4.5 hours after the initially agreed time. This meant delaying my 400 mile planned journey until the next day. Van had a number of damaged areas including important lighting that could no longer function and broken radio which meant no traffic reports being available. Cab and load area were filthy, clearly no cleaning had been done between hires, very concerning from a COVID-19 perspective. What made the situation even worse was the complete lack of support from the customer support desks of both Nationwide Hire UK and the van supplier Enterprise. No email or call back concerning the above issues.

Thumbnail of user sharonb512
1 review
8 helpful votes
July 1st, 2019

Unprofessional rude and arrogant staff slammed down phone when trying to ask about my refund as in their own terms and conditions. Without doubt the worse company and staff I have ever dealt with. Sent a totally different van than the the one requested unroadworthy and unsafe. Was rejected and sent back refused to refund. Trading standards investigations are piling up. DO NOT USE

Thumbnail of user ianb436
3 reviews
2 helpful votes
August 5th, 2020

Just tried to upgrade to a vehicle with aircon, presumably by paying more. The rude and dismissive guy just kept repeating "We cannot guarantee aircon in peak season" but refused to answer if they could guarantee it at a different time of year. Bizarre customer service

Thumbnail of user neilb146
1 review
2 helpful votes
June 18th, 2019

Quoted for a hire including delivery and collection from our address. Spoke to them on the phone it was no issue and they took payment.

A day before the hire they contact us demanding to nearly double the hire charge.

They are not listening that they agreed a contract to supply a service, or that we have costs we can't recover now as a result.

Crazy, possibly the worst customer service I've ever encountered.

Thumbnail of user jh912
1 review
3 helpful votes
July 21st, 2020

This company is a disaster. What was meant to be a useful service to make moving house less stressful has lead to unbelievable amount of hassle and grief. Nationwide never came to pick up the van even though I called them multiple times a day. In the end I had to call the third party (whom were very helpful) and they came to pick it up. This company makes your life hell.

Thumbnail of user alkine
1 review
0 helpful votes
September 17th, 2021

On 14th September ‘21, I booked a long wheel base transit van with Nationwide for 8.30 am Mon 20th through to Friday 24th 8.30am. I explicitly explained where we were to Andrew who I spoke to on the phone and he assured me that this posed no issue for their vehicle delivery and collection service. Just a moment ago on the 17th September I was advised by a representative of said company that the van would not be available until 3.30pm on the 20th September rather than the requested 8.30am. Michelle Spears / Spiers who I spoke to was very rude when asked to explain this lack of service and miss-selling and said it was because we lived in a remote place… the point being that they knew where I lived when I made the booking in the first instance. She then proceeded to cancel my booking in an angry way and was not prepared to escalate my concerns with her senior management or discuss a resolution beyond ‘take it or leave it'. This has left me massively inconvenienced, out of pocket and very annoyed that they can treat customers this way and get away with such shoddy service. Avoid this company at all costs.

Tip for consumers:
Avoid this company at all costs.

Products used:
None.

Service
Value
Quality

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