NationwideHireUK.co.ukReviews 213

Do not use this site. If you need to hire any vehicle then book direct with the appropriate company. I booked with these who passed my booking to a local company who delivered a totally different vehicle, which was not only rotten dirty, but had two broken seatbelts so I had two less passengers. The bodywork was badly dented scrapped and had missing side trim. The inside was so dirty and stunk of sick I had to hoover it out, spray loads of air freshener in it, and also use a hanging car air freshener. To add to this the vehicle was delivered with Zero petrol and just about made it to the nearest garage to fill up. I complained to the company who delivered it and asked for a replacement but was told there wasnt one. I also complained to Nationwide who have totally ignored me. WILL NOT USE THEM AGAIN EVER AND RECOMMEND NO ONE ELSE DOES.

Nationwide van hire took my booking on Wed for a 3 day hire they took the money out of our account immediately. They promised delivery on Friday morning at 10 am. No van arrived. We phoned to find out what was happening only to find they could not supply the van, when asked why they hadnt notified us immediately or refunded our money no explanation was forthcoming, I asked to speak to a supervisor and was told no one was availableshe just kept repeating the mantra that we had to complain by e mail. We said we would wait for a supervisor to talk to us and were promptly cut off.
Rang again still no joy they said our money was being refunded which would take 3 working days. Now Im left with a driver and helper to pay and no van and no money in the bank to hire another one. Absolutely disgusting service and stinking attitudes from the service representatives. Take my advice and give them a very very wide berth

Hopeless company. We wanted to hire a van, had to make several changes to the booking which was a hassle for them, fair enough. But when they couldn't supply me with an updated invoice and I pushed for it, they tried to charge me an admin fee, which they'd never mentioned before, for the changes. Emails were consistently unclear, contradictory, failed to address half my questions. When I cancelled, they said they might charge me the admin fee for each change to the booking! So they want to charge me more for not providing a service than if they had provided it. What a joke. I've registered with multiple review websites just to criticise this bunch, they are that bad. I only wish I'd read all these appalling reviews before I ever approached them.

Do not use this company. I booked a luton van with them for a personal hire, and paid extra to reduce the damage excess down from £1000 to £500, and also to have a satnav included with the van. I had the van delivered to a local self storage company since I live on a fairly narrow street and it would be my final destination anyway - perfect for collection.

I should have read around more, but I didn't realise that this company sub-contracts, using local van hire companies to do deliver and collect the vans. That's fine if they are given the correct information, which unfortunately did not happen in my case. Firstly the van went to the wrong self storage unit so when it did finally get to me it was 30 minutes late. The real issue though was that the contract I had to sign was for a commercial hire with a whopping £2500 damage excess, because somewhere along the line there had been a mix up and they had thought that I was a driver working for the self storage company. Oh and guess what, no sat nav! Obviously I could not sign this contract and so couldn't take the van, so I missed my deadline and I am now in the process of trying to get a full refund.

Seriously, save yourself some bother and go direct to a local company, because the nationwide hire middleman can't be trusted.

SORRY FOR THE SHOUTY CAPS BUT I NEED TO SHOUT! STAY AWAY FROM THESE COWBOYS
We booked a transit to help with a site crisis. Our telephone conversation ended with them saying "That's all sorted. We'll be there at 3" We rang at 2.50 to check all was OK only to be told it wasn't. They said they'd call me back - didn'; t and refused to answer the phone for the rest of the day. They were good enough to refund us in full but what a disgraceful way totreat customers. I'd leave ero ratings if I could.

We rented a long wheel base transit to be delivered at 8:30 am to Barnet because we were on a tight schedule to load up and then meet an Ikea delivery at the new flat in Kent.
A nice man phoned the day before and told us he would probably be early if this was OK and we were delighted.
The next morning we were up and ready at 08:00 to receive the van and load it very quickly. So we waited, and waited. At 08:30 we phoned to ask where the van was but no answer from Nationwide. We kept phoning but still no answer and no van.
By 9:15 we were panicking and decided to load as much in to my car as we could fit and that if the van was not there by 9:30 (which would be an hour late) we would have the leave the furniture and drive as fast as we could to meet the Ikea delivery.
Nationwide eventually answered the phone at 09:00 and hadn't got a clue about where the driver was but they would find out and let us know. They didn't!
Just as we were driving off shortly after 09:30, the van turned up but we did not accept it as we no longer had the time to load it. The driver didn't bat an eye about the fact he was an hour late.
It turns out that Nationwide Van Hire sub contracted to a company in Chingford to provide the van to us.
Finally after many phone calls, Nationwide Van Hire refuses to accept responsibility and refuses to refund the money they took for the rental even though we could not use it because of the late delivery.
This is a shocking company to deal with, it sounds like there are only two people in the company and they sub contract to other small companies for their rental vans. Steer clear. DO NOT USE!

This company is a FRAUD! I hire a 7.5 Tonne Lorry and only got a 3.5 tonne van!
They took £265.00 from my credit card + £180.00 on the following day!
They are all A BUNCH OF EVIL RATS WITH NO SHAME WHATSOEVER!
Marvelled, Jeff, Steven etc, etc are ALL CONN PEOPLE AFTER YOUR MONEY AND NOTHING ELSE!
A Luton Van from Hertz costs £110.00 for 2 days, but THESE EVIL THIEVES CHARGED ME NEARLY £450.00 FOR IT, INSTEAD OR A 7.5 TONNNE LORRY!
I WILL MAKE THEM PAY, ONE WAY OR THE OTHER!

Absolutely terrible service. The worst customer service I have ever received. The van I ordered and paid for did not arrive. I was then told it was my fault, that I was annoying them by ringing back every 15 minutes and then blatantly lied to by the customer service team. After 5 hours a replacement van arrived. In the mean time I was told by Nationwide that if I didn't stop being sarcastic they would just cancel the replacement "that was no problem at all". During the wait I also used a comparison website which found a replacement faster than Nationwide and was actually about £70 cheaper! An utter disgrace. I paid £300 to sit on the side of the road for 5 hours with my pets in cages, every item I own being rained on and a 20 month old toddler to keep safe and warm. I will never ever use this company again.

They have also since taken money from my credit card without permission. Disgusting.

DO NOT GO NEAR! I may be one of these "lucky" people who got the van delivered but with a little scratch and dent on the side of the van. The company helped themselves to take £1,200 from my card even I have Collision Damage Waiver on.
Company came back to me in 4 months after numerous chases with the repair invoice - £25.99 for parts and £700 for labour cost plus 20% VAT, surprised surprised, this will come to £1,180.50 which I still don't get any refund?!?!?!?!?!? (and i know, IT DOESN'T ADDED UP RIGHT!)

By the way, the repair company they use is a micro company base on info from company house and which only has £10k asset... hmmm... i can smell of fraud and scam.

Awful company. Spoke to 2 different people, both gave quote for 1 day hire. Then told me it would be DOUBLE the original price because it was a weekend - neither of the people I spoke to told me that. Then refused to let me speak to the manager. Kept me on hold for over an hour - clearly had no intention of letting me speak to Kate, the director and when I rang on the other line they just put the phone down. Disgusting service.

Save yourself the stress and go elsewhere.

UPDATE 22/12/2017:16 days after our hire end date, our bank is debited on 3 separate occasions for £120, in the same day according to the bank (now investigating - fraud!) this company had somehow setup a recurring payment using on unauthorised debit card held?

And nicely in time for Christmas, we both suffer from mental health issues and this has impacted us immensley we definately now intend to sew this company for everything going!