• NastyGal

NastyGal

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Overview

NastyGal has a rating of 1.4 stars from 779 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about NastyGal most frequently mention customer service, store credit, and poor quality problems. NastyGal ranks 2380th among Women's Clothing sites.

  • Service
    155
  • Value
    150
  • Shipping
    158
  • Returns
    127
  • Quality
    149
Positive reviews (last 12 months): 5.3%
Positive
1
Neutral
0
Negative
18
138
See all photos

What reviewers want you to know

Positive highlights

  • I will leave an update on product review, but so far customer service has been great.

Critical highlights

  • I really hope the amount of people they have screwed over with this store credit scandal will damn their business.
  • There is no phone number to call, they do not offer solutions, just excuses.
How would you rate NastyGal?
Top Positive Review

“Very happy with my order!”

Loyda M.
6/27/23

I received my order today. I was very afraid because of the comments I read here, but in my case, the shipping was very fast, the products high quality and beautiful, for the price, ( I bought them on sale) I cannot ask for more. I will order again, I hope they continue selling beautiful products. One thing only, just order one size bigger than yours. I am 6, and some clothes are sizes 2 to 4, and fit me perfectly. I think UK sizes are bigger than US.!

Top Critical Review

“THEY DO NOT DELIVER”

Alice A.
2/13/24

Believe all the reviews - this is 100% a scam. They send delivery confirmations for future dates and call it "jet lag" They don't even care at this point - it's sloppy and despicable. After pretending to fake deliver again, they'll "refund" you 70% of something you never received. RUN 🚩🚩🚩

Reviews (779)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (33) customer service (225) phone number (22) order number (17) return policy (26) bathing suit (10)
Thumbnail of user mariellej
Marielle J.
1 review
0 helpful votes
September 28th, 2017

This was my first time ordering from Nasty Gal and I'm very impressed. I placed an order for the "Just Ride Vegan Leather Pants" in red on September 20th and they just arrived this afternoon (September 28th). The size 6 fit true to the sizing chart... With leathery fabric, you're better off buying a bit bigger because they don't stretch at all. That being said, the waist band is a little roomy so I'll probably take it in an inch.

Overall I'm very pleased with the site and product and will definitely order again :)

Thumbnail of user karynf1
2 reviews
1 helpful vote
February 19th, 2017

From reading some of the other reviews, I was initially wary of ordering from Canada. 4 orders later, I can honestly say that Nasty Gal's Customer Service is top notch. All duties were included in the pricing and I was not charged extra. If you encounter an issue, don't hesitate to email them right away. Oh, and check out Nasty Gal's Shanghai dresses - I now own three of them!
Superb job, Nasty Gal!

Thumbnail of user modaymas272
1 review
0 helpful votes
June 27th, 2023

I received my order today. I was very afraid because of the comments I read here, but in my case, the shipping was very fast, the products high quality and beautiful, for the price, ( I bought them on sale) I cannot ask for more. I will order again, I hope they continue selling beautiful products. One thing only, just order one size bigger than yours. I am 6, and some clothes are sizes 2 to 4, and fit me perfectly. I think UK sizes are bigger than US.!

Tip for consumers:
no,

Products used:
All of them!!!

Service
Value
Shipping
Quality
Thumbnail of user gabriellar45
1 review
0 helpful votes
February 18th, 2022
Verified purchase

Okay so literally was freaking out tryna find an outfit cuz I'm going to the city in a couple weeks and I needed a pair of flared faux-leather pants and pulled the trigger on a pair from NastyGal without reading reviews or anything. A couple days later I was like "lemme check what others say." Worst thing ever. I got so scared that my pants were gonna be like awful quality and not fit at all and then if I wanted to return them it was going to be a headache. Just got them today. They're literally fine, a little loose around the waist but they fit great. What's goin on with the rest of y'all? Sucks that others had bad experiences but mine was pretty good, THANKFULLY. But holy crap was I nervous lol.

Tip for consumers:
CHECK YALLS MEASUREMENTS BEFORE YA ORDER!

Products used:
Faux-leather flared pants

Service
Value
Shipping
Quality
Thumbnail of user miaa14
1 review
0 helpful votes
September 27th, 2017

I was a little bit hesitant from ordering from this website at first because of the bad reviews and late shipping. But I ordered a black dress for my homecoming next month. I ordered it around the 19th of September and it came between the time frame it was expected and I was very pleased. The dress fit perfectly and I will definitely be ordering from this site once again. Also if you ever buy a dress, make sure to always measure yourself on the size chart so you can get your exact size!

Thumbnail of user saraf93
2 reviews
0 helpful votes
January 17th, 2019

Love love love my clothes! They look so good on! The nasty gal team stayed in touch with me the whole time even when I couldn't access the tracking number! I did have to go to the postal office to pick up my package because no one was there to sign for it, however nasty gal sent my package in a timely fashion and for what I paid the clothes are amazing quality! Recommend! I'm a first time buyer and will be back for me

Thumbnail of user diannel19
2 reviews
11 helpful votes
July 24th, 2019

Nasty gal must have listened to all the negative reviews because we just ordered from them about $250 that included many items they all came in 1 delivery and the return was handled professionally and prompt we had our 55$ credit before they even received the return back! Quality was fine especially for the prices! Way to go nasty gal we WILL be back! 5 stars!

Thumbnail of user melissat78
1 review
0 helpful votes
October 6th, 2017

Always fast. Good selection, fun options. Quick response time. I've been a shopper with them for 3 years. With them

Thumbnail of user mibsym
1 review
0 helpful votes
November 11th, 2019

Ordered something: right size, good material, came on time.
It was a skirt with a top that I ordered for Halloween and they fit perfectly.

Thumbnail of user lexig2
1 review
1 helpful vote
September 21st, 2018

Their shirts are great quality but my shoes broke within first wore :( true to size and they actually fit like on the model. The shoes are so cute and also true to size

Thumbnail of user lidiam7
6 reviews
17 helpful votes
March 25th, 2018

I last ordered One Step A-Thread Maxi Dress, Sunshine Superman Floral Dress, What's Growing On Floral Dress, Killer Queen Halter Bodycon Dress and Two-Way Street Studded Boot. They all fit perfectly according to the website sizing and the material is nice and comfortable couldn't be happier.

Thumbnail of user sandrah299
2 reviews
2 helpful votes
September 8th, 2018

After reading a number of reviews, I was nervous about ordering the Bad Blood Faux Leather Moto Jacket, but I couldn't be happier. The delivery did take a little while but the merch was well-packaged--neatly folded with tissue paper to protect the hardware. And the jacket is beautiful. I'm short so jackets can often hit a lot lower than they should--but this one is right where it should be. It looks just like the online pics and it's really soft--which is hard to do with faux leather! The single issue: the sleeves are a little long but that's okay. I don't mind them coming over my wrists, and I can always push them up. I certainly don't look as beautiful as the twenty-something online model but for an over 60s woman, I look fairly badass! V happy with this jacket. It'll be perfect for my upcoming Fall trip to the UK.

Thumbnail of user samanthap144
1 review
5 helpful votes
July 3rd, 2019

Okay let me just say i put a $200+ order in before i read these horrible horrible reviews and was freaking out after thinking i wasn't going to get it and it would be bad. I was like okay i need to cancel my order and wow am i glad i did not. I ordered on 11 items for my upcoming vacation on Sunday night 6/30 and paid for 2-3 days shipping so it would get here before we left the night or 7/3. My shipping updates were saying it would be here by the end of the day on the 3rd. Well it's the 2nd and i have all 11 items in the correct sizes i ordered them in. Now when i picked the size for my items i paid great attention to their size guide and models wearing size. Everything fits perfect and we all know it's a gamble when ordering online from anywhere anyways. The quality of the items don't seem like they're gunna last a super short period of time and if they do i mean the prices were a tell tale sign. However i don't think they look cheap as some people say. I am very satisfied with my order and how fast i received them. To top it off, after pay let's me keep money in my pocket for the trip! Thanks nasty gal.

Thumbnail of user hollys320
1 review
3 helpful votes
July 8th, 2020

This was my first time ordering from Nasty Gal. After ordering, I looked up reviews and got very worried. Despite the negative reviews, the item I ordered looked just like the picture and is good quality! It only took about a week to receive it and there was no damage to the package!

Thumbnail of user paulb350
6 reviews
45 helpful votes
October 24th, 2017

I'm not sure if they are still selling clothes, but Nasty Gal always had the best selection of used high-fashion clothes and handbags.

Thumbnail of user anneg121
4 reviews
1 helpful vote
August 3rd, 2018

I saw one of their outfits displayed in a fashion show on the news so decided to order from them. I ordered four items for the first time and was worried because I failed to check reviews prior to ordering. Am confused by previous poor reviews. I rec'd email confirmations and shipments in timely manner. Items rec'd quickly and are exactly what the photos show. They fit nicely, are of good quality and the pricing was reasonable. I will definitely order from them again.

Thumbnail of user cherryd8
1 review
1 helpful vote
March 26th, 2019

So I ordered for the first time on NastyGal. I have heard mainly bad things from this company and the way my feet are set up, rarely do I purchase shoes online. I am a 8 1/5 with wide feet. With that being said, since my feet are wide I can wear up to a size 10 depending on the style and make of a shoe. So that makes it even HARDER to find shoes. I ended up purchasing 2 heel shoes in a size 9 US. I decided to go a half size up from my usual 8 1/5 and BOY am I so happy I did! The shoes are sooo stylish, cute, and fit like a glove. At first they could not verify my address and sent back the items and so I reached out via Facebook and they got back to me literally in 2 minutes and apologized and asked if I wanted a refund or for them to resend the shoes via express overnight shipping. That is probably the only hiccup within the whole order. I literally received the shoes 2 days later. Very very happy with my purchase and for anyone who wears half sizes, for heels since I can only speak to that, I recommend going a size up.

Thumbnail of user lindad186
2 reviews
4 helpful votes
June 1st, 2017

I've ordered from NastyGal several times and really love their clothing. It's slightly more expensive than some shops, but great quality. Recently, I ordered from them with my husband's card and the bank flagged it and suspended the account, as the name set off red flags. They thought NastyGal was a porn site and he got hacked. Lol. He wasn't embarassed or anything trying to explain to the bank teller, with a line of people behind him, that it's just a women's clothing company. Lol. From now on, I'll stick to ordering from them with my own card or PayPal.

Thumbnail of user nadinem48
2 reviews
4 helpful votes
October 18th, 2019

This website is amazing. It was recommended to me by a friend i purchased a few dresses and a top. All really nice quality delivery was very quick and very reasonable price. I returned the top as it didn't suit me and i was refunded within a week. So happy i sent a couple of items back to plt the same day and im still waiting to hear back from them. I love that they do free returns aswell. I've purchased the next day delivery for a year will defiantly be ordering again.

Thumbnail of user sashal7
14 reviews
9 helpful votes
July 8th, 2017

Very happy. Great quality clothes. Customer service is excellent. Tracking info is right on. Love them. ;)

Thumbnail of user susanab4
1 review
0 helpful votes
March 12th, 2016

Wonderful experience
I do not understand why are so many bad reviews. I bought two beautiful dresses, certainly both were M but one fit small and the other runs large so that I returned the big one without any problems. The delivery was super fast as the refund to my pay pal account. The clothes are amazing and great quality! Love this online store, as a mom of two kids is difficult and impossible to go shopping so to be able to have the opportunity to buy original and different clothes without having to leave the house is really wonderful.

Thumbnail of user rebeccag81
3 reviews
0 helpful votes
July 26th, 2017

The clothes are well-made, stylish, and the customer service is very helpful. Would recommend to any person with a quirky, vintage style!

Thumbnail of user am11286
1 review
0 helpful votes
November 22nd, 2017

I had ordered here when it FIRST was bought out my boohoo and I remember being very stressed out since the prices on Nasty Gal had dropped significantly, which could only mean the quality had dropped too. I ordered a bikini (both top and bottom) for $12 in total. The bikini is super cute but I have VERY small breasts and I'm still falling out of the bottom of the top so all in all, I wouldn't buy clothes from here. Don't get suckered in by the fact that everything is half price. They're doing that so you think it's good quality when it's not.

BUT the reason I gave this 5 Stars is because I figured buying shoes would be easier. I'm pretty sure Boo Hoo doesn't create their own shoes so getting them from a vendor should mean they're decent quality. I was right, the shoes I got look exactly as pictured and fit amazing!

In case people were wondering, the shoes I bought were:
-Talk 'Em Around Anklet Heel (they're okay, my least favorite of the bunch but at the end of the day they are a nice red heel)
-You're In the Driving Cleat Heeled Boot
-Pretty Red Rose Floral Heel
-Having a Ball Vegan Suede Heel

In conclusion: there are a lot of places to buy cool clothes, don't do it here. I personally have a harder time finding really cool shoes so I'm really glad I took the risk on these.

Thumbnail of user sallyd35
1 review
2 helpful votes
November 23rd, 2017

I dont know if its because people only write reviews when they have a bad experience, but my experience with NastyGal was great. I did make my purchases during their ongoing 50% off sale, so maybe that helped me feel like the clothes were worth it. But everything I ordered fit me so perfectly. Im a pretty standard size 4 (33-26-36) so I ordered a small or size 4 in everything. I got 2 bodysuits, 2 sweaters, 2 pairs of pants, a dress, and a coat. Everything is perfect and so comfortable and stylish. I also ordered shoes, and they are such good quality that I would have still felt like it was a score paying full price for them. Sizing with shoes is probably a hit or miss because they carry various brands but Im usually a 7 and they fit just right. The shipping was FAST. It said 7-10 business days but came in 4. I live in Ontario, Canada and the package came from the UK, for reference. I had zero issues and all around am very happy with my purchases. Maybe theyre striving for better service after all the bad press? Either way, this was my first purchase from NastyGal and I will be a future customer. I would definitely recommend it to my friends. (Also, Im not being paid for this review and I dont work for them. Promise.)

Thumbnail of user dianal41
3 reviews
3 helpful votes
June 1st, 2016

I have been shopping here for years and their quality is better than ever. I'm super picky! Yes, a bit overpriced at times, but I don't keep the item unless I absolutely am satisfied. The sizes typically fit true to size and customer service is always nice and helpful. If you ask for something, they typically follow through. Thanks nastygal!

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