NastydressReviews 988
Nastydress Reviews Summary
Nastydress has a rating of 1.9 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nastydress most frequently mention customer service, tracking number and business days. Nastydress ranks 41st among Clubwear sites.
I will not be ordering anything eles from nasty dress it's taken 6 months and I still have not recieved my order
Jill M
It was hard to get hold of them on the phone but I sent nasty dress a Facebook the women Sofia was very helpful with any questions I wanted to ask and did her best for me I was very pleased. I got my outfits they all fitted great and looked very lovely on I would buy more stuff of them and would recommend nasty dress for on line shopping
I ordered an item-paid for it-waited for 2 weeks-emailed customer support-still no answer. Horrible service-will cancel my payment
Dear Dzina,
Thank you for taking your time to write your review.
I want to start by offering a personal apology to you.
After we receive your order, we need some time to prepare for the item and we have stated the processing time on the item's page.
We reply to emails in 24 hours and we have replied to your email, please check and reply to us.
Yours sincerely,
Nastydress.com Customer Service
Nasty Dress customer service team is the best. They solved my problem promptly. I plan to shop here for most of my apparel needs. They have the best items with the best prices. I love this store.
Paid extra for shipping, glad I did.It would of took 3 months instead of 1 month. It was for our Anniversary missed that by almost a month. Did I say NEVER AGAIN!
Dear Jesse,
Thank you so much for informing us about your shopping experience.
Your order was separated into 2 packages, they were shipped out on 2016-03-22 and 2016-03-27, some factors may cause delivery delay.
We have contacted you with the shipping details, please check our email.
We regret for the inconvenience that this issue caused.
Yours sincerely,
Nastydress.com Customer Service
Ordered a bunch of items from the website. After two weeks i finally received my order in the mail, the items looked NOTHING like what was in the pictures, the items "made in China" had a horrible odor, stains/holes and the cheap fabrick was already falling apart. The whole thing is a SCAM and they need to be shut down!
Dear Tash,
Thank you for your important feedback.
We apologize for the issue that you have raised.
We're sorry to hear that you're dissatified with the item you received.
We have already contacted you to offer the solution, please check our email.
Yours sincerely,
Nastydress.com Customer Service
Although my dress wasn't as expected they refunded my money & quickly got in contact to fix the issue!
Don't order from these people the clothes smell awful very poorly made and don't fit properly. It cost me £19 to get my parcel after spending £100 on this site and it's going to cost me to send it back. I've never felt such awful smelly material in my life.
Dear Lindsay,
First, I want to offer my sincerest apologies to you for the issue.
Different countries will have different import regulations and customers need to check with their local customs office for the local customs policy. Please check our information here: http://www.nastydress.com/shopping-faq/#29
We have contacted you for the solution, please check and reply to us.
Thank you for your support and understanding.
Yours sincerely,
Nastydress.com Customer Service
Don't even get my whole order. A month later, even after they took fill payment, I still waiting for the rest of my order. They are a disgrace.
Dear JAG,
Thank you so much for informing us about your shopping experience.
I want to extend my sincere apologies for your experience.
In order not to keep customers waiting, we will ship out the items in stock first and ship out the others later.
For the rest items, we already arranged for the refund, please check our email for details.
Thank you very much for your patience.
Yours sincerely,
Nastydress.com Customer Service
The product is nice and intact. I love the received product more than the image placed for advert.
Update: They have attempted to rectify the matter and gave me some of my money back; not the amount promised, but some.
If I could give it a zero I would do so. Don't every buy anything from this site. The three tops I ordered looked nothing like the pictures on the site and are of poor quality! I ordered two sizes larger and still they still don't fit. They took forever to get to me! Almost a month on the first two and the back order item took almost a month and a half! Won'T even bother attempting to return the items. I'll trump it up to a learning experience. Nastydress agreed to send most of my money back. Once I check my account and it has been done I will update this review.
Dear Bb,
Thank you for taking your time to write this review.
We're sorry to hear that you're not satisfied with the items.
We have stated the measurement chart online on each item's page, you need to check it before you place the order.
For this issue, we already arranged for refund, please check our email for details.
Yours sincerely,
Nastydress.com Customer Service
Why have I not heard about my order? I needed a refund and a new dress in a larger size. You guys take peoples money and we don't get the product and you send the wrong size and then give us the run around when we try to contact you or I cant get in my account to make a ticket. I am reporting you guys to the BBB BETTER BUSINESS. I will let everyone I know to NEVER EVER EVER SHOP with nastydress. You guys should be ashamed and I cant wait til they shut you down!
Dear JEANETTE,
Thank you for notifying us of your complaint.
We have stated the measurement chart online on each item's page, you need to check before you place the order.
For this problem, we have arranged for refund, please check your account and reply to us.
We would like to extend our sincerest apologies to you.
Yours sincerely,
Nastydress.com Customer Service
I ORDERED OVER $250.00 WORTH OF CLOTHES YESTERDAY AND PAID FOR EXPEDITED SHIPPING. I KEEP GETTING EMAILS VERIFYING MY PAYMENT. 3 TO BE EXACT. DELAYING MY SHIPPING! THERE IS NO "LIVE CHAT" AND YOUR PHONE NUMBER DOESN'T WORK. I NEED SOMEONE TO GIVE ME ANSWERS BEFORE I CANCEL IT ALL.
Dear BRIDGET,
Thank you for your recent review.
To guarantee seller and buyer benefit, our financial department need to verify the payment information. For more details please check: http://www.nastydress.com/shopping-faq/#17
For our contact information, please check: http://www.nastydress.com/contact-us/,you need to contact us during our business hours.
Your order has been shipped out and we sent you an email with detailed information, please check it.
Please rest assured that we will try our best to resolve the problem for our customers.
Yours sincerely,
Nastydress.com Customer Service
Disappointing i couldnt get my money back because i had to get a new card but ill see what i can find in my nastydress wallet that will be worth my time
Dear Callista,
Thank you your valuable feedback.
We regret to inform you that your payment account was frozen and the payment was processed unsuccessfully, therefore, we refunded to your wallet temporarily.
For more details, we have contacted you in the email, please check it.
We would like to extend our sincerest apologies to you.
Yours sincerely,
Nastydress.com Customer Service
Third order here middle of last week, the wig I bought is very good condition
Never buy from this company size of clothes isn't real I order a 2x and the items look like they fit a 4 year old I wish I had read reviews before and items aren't the same quality as the picture that you see FRUAD
Dear tamny,
We would like to extend our sincerest apologies to the customer.
We feel sorry for the customer affected.
The item size shipped depend on the order information. Please refer to the size chart at each page of item description.
If there is anything wrong, please contact us, we will arrange best solution to you.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Nastydress.com Customer Service
What your saying is not treu! Im replying to you everyday but I still dont have a returning address!
You keep asking the same questions over and over and soon my returning time will expire. That is the goal isn't it?
Laura
Dear Laura,
We want to say thank you for providing us with important information about your situation.
I want to start by offering a personal apology to the customer affected.
For return policy, please refer to http://www.nastydress.com/warranty-and-return/
Please provide us the information that we had mentioned so that we could provide you the solution.
Thank you very much for your cooperation.
Yours sincerely,
Nastydress.com Customer Service
I can't put in a ticket or contact anyone from my account on their site. I am very close to putting in a dispute with paypal. Ordered a shirt Feb 28/16, paid for it. Last tracking date showing was from March 4/16. Then nothing. Very dissatisfied with this experience. I want my item, or my money back.
Dear Tamara,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience.
We had contacted the shipping company to check this issue and arranged refund for you after confirmed.
If you have any further concern, please keep communication at your support ticket.
Thank you very much for your cooperation.
Yours sincerely,
Nastydress.com Customer Service
Quality is poor, nothing is like the pictures on the site, and I never received half of my order. All reviews on the site are false, they are all good reviews and if you submit a bad review they don't put it up. Not a trustworthy site at all! Do Not order from them, they take your money and send you sh*t. Wish I knew that they were based out of the country before I ordered. And why in he! Would I spend more money to send the $h*t back just to be sent more useless products or to get my money back? It would cost more to send it back than its worth. They should not be allowed to advertise on sites when they are not credible.
Dear SINDY,
Thank you for your recent review.
We wish to let the customer know that we are extremely sorry for their disappointment.
Please rest assured that we did taken quality checking before shipping.
And we had contacted you to confirm this issue, but we still didn't received the reply.
Please check your account and working with us for the best solution.
Thank you for your support and understanding.
Yours sincerely,
Nastydress.com Customer Service
I am very happy with my shopping experience with Nastydress. Great selection and value for money. Orders delivered in a timely manner and great service. I will definitely be shopping at Nastydress again.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jill,
Thank you so much for informing us about your shopping experience.
We did ship out your order and we have arranged for the refund, please check our email for details.
We apologize for the inconvenience that has been caused.
Yours sincerely,
Nastydress.com Customer Service