Pink Queen has a rating of 3.08 stars from 59 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pink Queen most frequently mention customer service. Pink Queen ranks 14th among Costumes sites.
This company responds to reviews on average within 8 hours
I was afraid to order from this website due to all the bad reviews, but I had a very awesome experience. Support answered my email immediately, my product was shipped out in 2 days, and I received it within a week (US). Sexy Triangle Bikini String Bathing Suits looked exactly like the picture, and it fit perfectly, plus it was much cheaper on this site in comparison to some of the other sites I looked at before ordering. If your spectacle I would just email support before hand, they were a tone of help.
The website does not tell you how long it will take for you to receive your item, even if you pay about $23.00 for shipping. I contacted them to find out processing would still take about a week, even when paying a large shipping fee. I then asked that they cancel my order, to which they would be charging me a fee even though the item had not shipped yet and I had emailed them immediately for a delivery date. Due to their taking several days to respond to messages, the request was taking longer to cancel then a few minutes. After 10 days, I still had not received my refund. I had to reach out to them again to receive a refund. Luckily it was for the full amount, which is why I'm giving 2 stars instead of 1.
I was afraid to order from this website due to all the bad reviews, but I had a very awesome experience. Support answered my email immediately, my product was shipped out in 2 days, and I received it within a week (US). Sexy Triangle Bikini String Bathing Suits looked exactly like the picture, and it fit perfectly, plus it was much cheaper on this site in comparison to some of the other sites I looked at before ordering. If your spectacle I would just email support before hand, they were a tone of help.
Tip for consumers:
I was afraid to order from this website due to all the bad reviews, but I had a very awesome experience..
Products used:
Bikini Suits
Love these shoes, they're very cute and colorful, they fit my feet well, and very comfortable to walk on. Aslo, they go well with my daily outfits, make me look very energetic.
Products used:
Canvas Shoes
Like it very much!
Well I have it for next season! Fits good!
To snug for me
Thanks pinkqueen services!
Products used:
Women Dallas Costume
I ordered Furry pajamas and a Furry jacket. The Furry pajamas came and they were way too small and covered in old scraps of yarn and string. The jacket never arrived. Have to see if my credit card company will get my money back.
Tip for consumers:
I thought it was an American site so I expected the sizes to be American.
Products used:
None
I am OCD and like symmetry in everything. The back side of the bodysuit looked unfinished because the rose design was just cut off at the seam in the middle. I purchased a fabric marker and completed the rose design so it appeared to be a complete rose. See the before and after pictures. I did this in a few other places on the bodysuit but overall I was extremely happy with the bodysuit. I am only 5'2", I got a small. The crotch area was a little long and the torso a little too big. With some minor alterations it worked out perfectly. The material was not that opaque and you can see through it in the stretched areas but not a big to me as I was wearing something over it. Overall a great base for costume.
Products used:
skeleton costume
Worse company ever I had a purchase experience with. They won't send the items in a promised time frame they claimed in their website, they don't cancel the order if you don't want the item and keep telling you to return after receiving, while you receive the unwanted delayed item they make you to pay for shipping and all the costs to return. Don't trust what you see on their website, false claims and it takes forever to receive a poor quality purchase.
The average woman has about 22 garments in her wardrobe that she will never wear, but absolutely refuses to throw out. So I forgot how many times I bought the dresses for my wife as gifts, apparently she loves these surprises.
I left the wrong zip code when placed the order, and I didn't realize it until Pink Queen customer service emailed and reminded me. Otherwise, I couldn't get the dress in time before my party. The dress is great and so flattering on me.
And for all the bad reviews dress were perfect as the pics I was very scared after ordering than reading all these reviews and how people have open issues with this company.
Products used:
V Neck Long Sleeve Belted Side Split Bodycon Dress
Pink Queen original swimsuits are perfect, especially the plus size tummy control design. I damn love it, it can hide my mom pouch. After giving birth, my body has still not recovered. But I feel confident in this bikini.
Products used:
Plus size swimsuit
The short sleeves are definitely so much better, I love the different ways pink queen styled them. If the shipping time would be shorter, that's better
Thank you! I hope to keep buying new items! I recommend! Great manufacturer. Reasonable price, excellent quality!
**AVOID**! I ordered a halloween costume for my son WEEKS before Halloween. It took them over a week just to process the order. When I asked for a cancellation of the order I was told they would take a cancellation fee So I just crossed my fingers and hoped it would arrive in time. I didn't receive the costume until a week AFTER Halloween and the costume was very poor quality. I would NEVER order from this company again. EVER. If I could give zero stars I would.
Tip for consumers:
Avoid
Products used:
None
Hi Dan,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. Kindly note that the item is a bit of different from the picture because of the shotting angle and sunlight. We will continually strive to improve the service we offer and provide our customers with a better shopping experience.
Best regards
Their service is average to poor. They go back on their words and always make excuses for not doing their job properly. If you buy their service package, they skip some of the things that are supposed to be part of the package that you have paid for and then they say that it changed.
They forget to notify their customers and you will not be refunded or given another service in place You will end up paying more and receive less.
Hi Ahmed,
We are so sorry that you had a bad shopping experience on Pink Queen. Kindly note that due to the Halloween season, our customer service team is overwhelmed by emails, so we may reply late, apologized for the inconvenience caused.
We will continually strive to improve the service we offer and provide our customers with a better shopping experience.
PQ's original dress is a little expensive but deserves it. The fabric pattern is really flattering, looks so cute, It has an inner panel under the fabric, making it not see-through. I only bought the Pink Queen original clothing at their online store, not others.
I love the Pink Queen bathing suit, it flatters my body so sexy, my boyfriend said it makes me more flattering and charming. Material seems of good quality.
Made with good quality and in solid colors.
I'm not usually a person who wears TEDDIES but just to look at it was fun. Thank you!
This company really sucks. Will never order again. They have no concept of customer satisfation. Came late. When i tried to send it back uou cant. Dont ever order from here. They literally suck.
Hi,
It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue. Could you please provide the order number or email used for placing the order, and our customer service will contact you to solve the problem
I noticed Pink Queen store for a long time and had added some floral dresses to my cart, thought I did have so many floral dresses all over my wardrobe. Till recently I cleared my cart, only one went into the checkout. When I got it, yes, it is indeed what I had been wanting, ditsy floral, spaghetti strap and slinky, the length is just right.
Products used:
floral dress
Purchased multiple colors with store coupon! Love how comfortable I feel in it and how it fits me...
Ordered this dress for Halloween costume. Cheaply made, dress came damaged/ripped, shipping time ridiculously long, really just junky trash. Contacted company, they asked for photo's and then offered 20% discount for damage. Don't buy!
Hi, James
Please be informed that we have checked the items carefully before shipped it out. So we are also sad to know that the dress is damaged. It must be damaged because of the violent transit or other reasons. We sincerely apologize again.
Thank you again for your feedback, we will continually strive to improve the service we offer and provide our customer with a better shopping experience.
I always couldn't find suitable swimwear till met Pink Queen, as I am pear-shaped, and have a board shoulder. The ruffle and one-shoulder styles are very flattering, easy to hid the tum and show off the banging body
They steal pictures from other websites, then send you cheap knock-offs that are defective and look NOTHING like the picture, then insist you can still wear the item so they won't refund your money.
One leg warmer is a completely different size than the other, and the fur pattern isn't even the same as the picture.
I've been emailing them and they refuse to refund my money, they want me to pay return shipping to China, even though what I received isn't even what's pictured and I sent them pictures showing them it's completely defective on top of that.
I bought a cheerleader costume last month, but it is too small for me, I emailed them and asked for exchanging, they helped me figure it out immediately.
Tip for consumers:
Double check the the details on product list
Products used:
cheerleader costume
I bought a swimwear in Feb and got it after 2 weeks. The quality is good, beyond the value. I made the reoeat order this month, and got a repeat order coupon, great service will definitely recommend it to my friends.
Shop Pink Queen for trendy women's apparel providing a worldly variety of affordable and sexy women's clothing at economical prices. Fast delivery all over the world! PINK QUEEN
Hi, Dawny,
Thank you for placing an order on the Pinkqueen online store.
We did ship both Furry pajamas and a Furry jacket to you on Dec 8th, and the package was delivered to your door on Dec 29th.
If you only received one item Furry Pajamas at that time, you should email us about the missing item rather than email us one month later. One month passed, and it was hard for us to raise a dispute with the shipping company.
Whatever, we'll figure it out with the shipping company, if the furry jacket is certainly lost, we'll resend one to you for free.
Moreover, we need you to propose the package bag to make sure if it is damaged.