The website does not tell you how long it will take for you to receive your item, even if you pay about $23.00 for shipping. I contacted them to find out processing would still take about a week, even when paying a large shipping fee. I then asked that they cancel my order, to which they would be charging me a fee even though the item had not shipped yet and I had emailed them immediately for a delivery date. Due to their taking several days to respond to messages, the request was taking longer to cancel then a few minutes. After 10 days, I still had not received my refund. I had to reach out to them again to receive a refund. Luckily it was for the full amount, which is why I'm giving 2 stars instead of 1.