NastydressReviews 988
Nastydress Reviews Summary
Nastydress has a rating of 1.9 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nastydress most frequently mention customer service, tracking number and business days. Nastydress ranks 41st among Clubwear sites.
Im so upset! I want a refund from this compnay how do i go about getting one?
I bought a dress and the seams, stitching and size was completely wrong.
I contacted them for a refund with pictures of the "dress" they sent me. All the replies are automatic. They send you links and you can not open some of them. So eventually you can not contact them!
This is the worst company ever!
Dear Blonde,
We are so grateful for this feedback.
First, I want to start by saying how sorry we are about it.
This issue had been reviewed and we had arranged refund to you.
Please keep communication with us at one ticket for better solution.
Thank you for for your collaboration.
Yours sincerely,
Nastydress.com Customer Service
The clothes are not the same as the clothes on the models. The materials and colors are quite different. If you try to return the clothes they tell you that you can only return if the item is damaged. They fight you tooth and nail right until the very end. Luckily if you use a credit card or paypal you can open a dispute. Prepare to fight until the end.
Dear Michelle,
Thank you for your recent comment.
I want to extend my sincere apologies for the problems you have experienced.
The item shipped to the customer according to what customer had ordered.
If the item with description issue, we accept return.
And and we had conatcted you about this issue, please work with us for the best solution.
Thank you very much for your cooperation.
Yours sincerely,
Nastydress.com Customer Service
I just recently purchased 5 items which costs me £65 before I've read that most of the reviews of this site are bad. I just wish mine won't be a knocked off one as I will make sure they will pay for it.on the other hand, if it comes good item then I will give a very nice feedback and excellent rating. Fingers crossed.
Dear Karen,
Let me start by apologizing personally for your experience.
You parcel had been shipped out in time and is on the way for delivery.
If you have any further concern after received it, please keep communication at your support ticket.
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Nastydress.com Customer Service
I ordered a shirt and they said 8-13 days delivery and when my order wasn't possessed I put a ticket in. They said the product was on back order but yet they are still selling it with a 8-13 day delivery time. I will never order from here again! Now I can no longer access my account it says invalid email what a joke! They should be held accontable for ripping people off! SHAME ON YOU!
Dear K S,
Thank you so much for your important feedback.
We would like to extend our sincerest apologies to the customer.
Please noted that there are dispatch time for some item and we will ship it out after that.
We had contacted you for the latest parcel situation, please check there and if you have any further concern, please keep communication with us.
Thank you very much for your understanding.
Yours sincerely,
Nastydress.com Customer Service
So... this is what I have been trying to submit for the last 2h, but the CONTACT DETAILS ARENT REAL!
Hello ladies and gentlemen,
The reason, why I am contacting you is, because I sadly have to say that I am quite disappointed about my order and the service at your online store.
First of all, it would be nice if customers could actually submit a ticket at your website and not get stuck for hours and hours, cause it is not working properly.
Actual issue:
I waited such a long time for my swimwear to arrive. And only half of the stuff that I ordered was actually shipped out to this day. Im still waiting for another bikini to arrive.
When I finally opened the bag, I found some sort of bikini that I definitely did not order. Not to mention, that half of the filling for the bikini top is missing, too.
The second piece was alright though.
To be honest, this is not really the service I paid for.
I would like to recieve the bathing wear I initially ordered, or get a refund. Also I would like you to refund the EXTRA-FEE I will have to pay, in case I have to ship the wrong order back to you.
Hope to hear from you soon.
Dear Anne,
Thank you for your important feedback.
We're very sorry for your concerns that you have raised.
We had arranged refund to you after contacting you to confirm this issue, please check your card.
If you have any further concern, please work with us at your support ticket.
Thank you for your understanding.
Yours sincerely,
Nastydress.com Customer Service
Just got the package an Im really extremely pissed for what I was shown and what I actually got. I may use this stupid piece of cloth to clean my kitchen cabinet.The "Thing" I got was not even 10% of what was shown to me on the website. Fabric os rough used and below lowest standard. Its a total Scam and Im going to go after them. I want my refund. I will E mail all the consumer defense authorities to shut this scam down here in the US at least.
Dear Saad,
First, I want to offer my sincerest apologies to you for the issue.
We had received your payment and arranged shipping for you, please wait for the estimate date for parcel delivery.
And we had also contacted you but didn't get any reply, if you have any further concern, please keep communication there.
We are committed to assisting every customer at any time.
Yours sincerely,
Nastydress.com Customer Service
Ordered items and paid for expedite delivery still nothing give me my money back now keep your product
Dear India,
Thank you for your recent review.
First, I want to offer my sincerest apologies to you for this issue.
We had checked that your parcel had been delivered in time, if there is any further concern, please keep communication at your support ticket.
Thank you for your support and understanding.
Yours sincerely,
Nastydress.com Customer Service
I made an order at Nastydress.com and impatiently waiting for my order to arrive. I misread expected date of arrival, and put in a complaint for item being late. They responded to my inquiry immediately, and explained everything to a "T". My item was really not late, but they were very courteous and helpful. Customer service is exceptional, and merchandise is exactly what it supposed to be. I recommend them to all my friends.
I made an order for an upcoming trip and didn't create an account but checked out as a guest. I cannot get a hold of anyone now to see where my order is because you can only contact customer service through submitting a ticket, which you can only do if you have an account! The phone # even tells you to submit a ticket. This is a horrible experience and now I am out the funds and items going into my trip!
Dear Jasmine,
Thank you for your valuable feedback, we apologize for the inconvenience that have caused.
You could contact us at support center since we could provide you details about parcel situation.
We had checked that your parcel had been delivered at 2016-3-26 and 2016-3-28, if you have any further concern, please feel free to contact us at http://support.nastydress.com/?lang=en
Thank you for your support and understanding.
Yours sincerely,
Nastydress.com Customer Service
I've heard nothing but bad stuff about this website if it comes back that my order don't come or its nothing like what's on the picture please be prepared to have trading standards on your $#*!! Fumming right now
Dear Kylie,
Thank you for your recent review.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Can you please send us your reply?
Looking forward to hearing from you.
Thank you for your cooperation.
Yours sincerely,
Nastydress.com Customer Service
I ordered a skirt and it took two months to arrive. When i got it it was no way near the dimensions and it was completely different to the skirt in the pic on their site. They are clearly making cheap knock offs and they are terrible. The skirt is going straight in the bin! Do not shop here. Don't be tempted by cheap prices of product tracking.
Dear Abagail,
Thank you for notifying us of your complaint.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Bue we still didn't received your reply at the support ticket, please check your account and reply us there.
Thank you for your cooperation.
Yours sincerely,
Nastydress.com Customer Service
I am very satisfied bought on this site. There are various models of clothes and so on. That all data is written beneath them. And we can be the best choice. Thank you Nastydress
I ordered 2 bathing suits over a month ago and have received no product or any communication. I opened a PayPal dispute and they had the gall to tell me that if I closed the dispute they'd send me a tracking number. Sorry, I don't play that game. I advised them that I would close the dispute when my items (which are paid in full) shipped. Another week goes by with no answer, so I escaped to a PayPal claim, with records of their response to me holding my paid for items as ransom. This is a truly UNPROFESSIONAL service and perhaps after a claim to the Better Business Bureau will be shut down so no one else has to have this awful experience!
Dear Jen,
Thank you for your recent review.
We apologize for this issue had caused.
Can you provide us your order number so that we could check for you. It is started with capital J and 15 numbers.
Or you could contact us at http://support.nastydress.com/?lang=en
Thnak you for your cooperation.
Yours sincerely,
Nastydress.com Customer Service
I ordered a blouse that did not arrive to the dimensions advertised, Customer Service did not respond at all. I submitted a formal complaint about this already. I ordered an XL blouse which according to their site is supposed to have a 38" bust and be 27" long. Included with my complaint were photos of me measuring the actual bust and length of the blouse that arrived, the bust is a 32" and the blouse is 24" long. I wanted to return this item for a full immediate refund. I filled out all of their customer complaint forms and never received any response, they also do not have a working telephone number. What they do have is endless email response automations.
The only way I got a response was when I let them know I had contacted the Better Business Bureau. And that they would be the next people they hear from. THEN they made an effort to contact me with some sort of resolve to issue me a refund and I keep the horrifically defective product. These people are garbage, and a scam at best. Save youself the stress, I wish I could give them so many negative stars that they would owe me stars.
Dear Taylor,
Thank you for take your time to write this review.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Your case had been confirmed and we had figured out the best solution to your aggrement.
If you have any further concern, please keep communication at your support ticket.
Thank you for your support and understanding.
Yours sincerely,
Nastydress.com Customer Service
Absolutely disgusted! Nothing like photo! Received a very cheap nasty item went in the bin was that bad! Paid over £12 to be delivered early and took over a week. Scam artists do not use! Would of rated -1 if I could... I am furious
Dear Kelly,
Thank you for taking your time to write your review.
We feel sorry for your shopping experience.
The item shipped out according to order information, and we had arranged refund to you after contacting you with this issue.
Thank you very much for your cooperation.
Yours sincerely,
Nastydress.com Customer Service
I ordered some items and I paid over a hundred dollars, I logged back in to track my items that I paid extra for and It kelp saying that the payment was pending and it has been pending for days and it's been tooking out my account... I hope Nastydress ain't playing with my money cause I don't play bout my money.
Dear Lynette,
Thank you for notifying us of your complaint.
We feel sorry for the issue that had caused.
Your parcel had been shipped out and is on the way for delivery.
If you have any further concern, please keep communication at the support ticket.
Thank you very much for your understanding.
Yours sincerely,
Nastydress.com Customer Service
I purchased two pairs of gloves and panties from NastyDress, the order arrived quick and in good condition. Sexy lace gloves, love them. Warm leather gloves with natural fur - sooo cute. And the panties are really something special. I will definitely be back buying more things from the site.
I have ordered a few things from this website and never had an issue. Of course if you get a piece of clothing for $5, it will not be the same quality as something you buy for $100! I never had problems with the items tho... The accessories are good, the clothes fit me fine and they actually last me for a while.
The only issue I had with this site is that a pair of summer pants was back ordered BUT, the staff at Nasty Dress gave me money back right away AND gave me extra points for future discount on orders.
The item I ordered was great and very pretty. The customer service was very friendly, helpful, and super quick. The shipping, I was content with it. My fiance loved the piece and couldn't stop gushing, lol, left me feeling great. So yeah, all around great experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear izamar,
Thank you for being kind enough to tell us about your experience.
We had arranged refund to you at 2016-4-7, please check at your your card.
If you have any further concern, please feel free to contact us.
Thank you very much for your support.
Yours sincerely,
Nastydress.com Customer Service