Nastydress has a rating of 1.9 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nastydress most frequently mention customer service, tracking number and business days. Nastydress ranks 41st among Clubwear sites.
The dress that I ordered from NastyDress was both stylish, as well as affordable. I was very pleased with how timely their delivery services is, and I would highly recommend them to anyone looking for high quality clothing, at an incredible price.
I'm not even sure where to begin. I requested a refund b/c the entire process has been taking entirely too long. I had to file a dispute with PayPal to even obtain a tracking number, and when it was provided via PayPal, it appears to have delivered somewhere. It didn't deliver to me. Not to mention the process has taken a month, and I have no package to show for it. A second package is on it's way, so we shall see how this one goes. I have a third package that hasn't even shipped out yet. I request a refund, and they refuse to do so. If anything shows up, I don't want it. I'll send it straight back b/c this is the worst experience I've ever experienced in Customer Service. I mean, you have companies like Amazon that go above and beyond for their customers, and respond to your questions/concerns in a timely manner. I've sent 3 emails, and attempted to open a ticket, and there's a problem with my email address, so when I go to email them, I get no response. What I do get is a denial from PayPal stating that the Shipper has provided tracking information, and it has been delivered. ONE PACKAGE out of THREE attempts at delivery, and somehow that rectifies the other two floating around somewhere. This is the third time that I've ever had to request a refund from a company, and my experience with the other two was quick and I was a satisfied customer in the end. Let's just hope that I don't have to wait a month or more for a refund on something I should have received by now. EXTREMELY UNHAPPY CUSTOMER!
They said they were refunding my money via paypal as it states on their site they will refund you the way you paid. I asked them about it since I haven't seen it show up. They told me they're putting the money into their store wallet as a store credit. Are you f(*$&king kidding me! I'm not ordering their crap again. Horrible company... don't do business with them
Dear Sheryl,
Thank you for your valuable review.
First, I want to offer my sincerest apologies for this issue.
Your issue had been confirmed and we had arranged solution to your agreement.
If you have any further concern, please contact us at http://support.nastydress.com/?lang=en
Thank you for bring this issue to our attention.
Yours sincerely,
Nastydress.com Customer Service
Material are very very cheap + the sizes is very small don't believe what you see on that website.
Dear donege,
Thank you for your recent review.
We apologize for the issue that you had mentioned.
We did taken quality and size checking before shipping.
And we had contacted you about this issue at ticket No:*********240, please check there and reply us.
It is important for us to work with you and figure out the best solution.
Yours sincerely,
Nastydress.com Customer Service
I still have Not RECEIVED REFUND & the order id details mean nothing- impossible communication & they still have my $48 With a jacket that I threw out because it was like a garbage bag!
The good reviews for them are ALL a total lie- staff/ owners friends etc- this company should be ashamed of themselves- think abt it-$50 from me & probably 200 thousand other people for goods we never use! That's a lot of money for shipping horrid quality clothing- their customer service is totally NON EXISTING- & they respond on here as if they are going to refund but never do! ITS A COMPLETE JOKE! I still have Not RECEIVED REFUND & the order id details mean nothing- impossible communication & they still have my $48 With a jacket that I threw out because it was like a garbage bag!
The good reviews for them are ALL a total lie- staff/ owners friends etc- this company should be ashamed of themselves- think abt it-$50 from me & probably 200 thousand other people for goods we never use! That's a lot of money for shipping horrid quality clothing- their customer service is totally NON EXISTING- & they respond on here as if they are going to refund but never do! ITS A COMPLETE JOKE!
Dear Nicole,
Thank you for your recent comment.
I would like to start off by telling you that we are so sorry about it.
We had arranged refund to you and we also contacted you about this issue, but still didn’t received your reply.
Please check your account and work with us if you have any further concern.
Thank you for your support and understanding.
Yours sincerely,
Nastydress.com Customer Service
I am so angry with my order it is nothing like the picture it looks like a cheap knock off. I was going to wear this dress for my hen party but I can't as it is horrendous. I would like a full refund.
Dear Danielle,
We're extremely grateful for your constructive feedback.
The item shipped out according to the order information, we had contacted you for details, please reply us so that we could go ahead.
Looking forward to hearing from you.
Thank you for your collaboration.
Yours sincerely,
Nastydress.com Customer Service
So I ordered 3 swimsuits on March 7th. About a week later the emailed and told me one of the suits were not in stoak and would not get there in a reasonable time frame. They asked if I wanted to pick another item or if I wanted a refund. I chose refund. They did tell me it would be from 7-25 days. So I haven't gotten it yet. (I'll update on that process). I received my items Saturday tho they were due to arrive this Monday (earlier is always better). The items were a bit tight, but that was on me. I got the largest sizes they had which I figured would be a bit snug do to my measurements. The quality was great. Everything seems well made and looks just like the pictures.
The customer service was quick responding and the shipping company they use gave great updates.
Only down fall is that it does take a while for the entire shipping process. If they could get expedited down to 3-5 days it would be perfect. (They should try an account with TNT)
Ordered 3 items and received them this morning. I am convinced a blind person has been let loose with a sewing machine and bits of material. The items are nothing like advertised! Where do these people get off advertising products and send you something totally abnormal! Disgraceful! I know they are cheap but $#*! me, should they not send you something that resembles what's been ordered... I don't even want to rate this site but it won't let me post otherwise!
Dear Karen,
Thank you for your recent comment.
First, I want to start to say sorry for this issue.
For the item didn’t meet your expectation, we had contacted you didn't received your reply. Please work with us for the best solution.
Thank you very much for your support.
Yours sincerely,
Nastydress.com Customer Service
I love the selection they have, super cute stuff. This site is not only lingerie like alot of people think, although the lingerie is awesome. Just make sure you order clothing one size bigger than you normally would because the sizing is different since they are again sizes. Other than that this site is awesome. Reasonably priced and ships fast. They necklace I bought is amazing. It's not thin metal that easily breaks. Good quality.
This company advertises goods which only vaguely resemble the articles sent, The items are poorly made, not fit to be used as dusters. The address on the parcel indicate a UK address, the returns policy states the items must be returned to China, with postage tracking, the cost of which is £36. Yes, more than the cost of the items being returned. The result is this Nasty company gets to keep the money you paid for the items for nothing... I have not rated this company as 1 star would be one too much...
Fast forward a week... update
My payment method was PayPal whom are excellent at retrieving monies when one has a legal right for one reason or another to receive a refund. I made mention of contacting Paypal in one of my email. Nasty dress agreed as a "gesture of Goodwill" to refund the full amount.
I cannot in all honesty alter my opinion of the clothes received nor the ridiculous terms and conditions stipulation of returning goods, tracked to China. Others may be fortunate to receive goods which look like what was advertised, in my case I had ordered two tops.
I would like to believe that had I not paid via PayPal I would have still received my refund. I shall leave that to the reader to decide.
Thank you all for reading this review, the pen is indeed mightier than the sword.
Dear Sharon,
Thank you for your valued feedback.
Let me start by apologizing personally for your experience.
We can not get in touch with you by the name that you had provided, can you check your account and provide us your order number?
Or please contact us at http://support.nastydress.com/?lang=en with sj+order number+your concern.
Thank you for your support and patience.
Yours sincerely,
Nastydress.com Customer Service
I ordered 8 items. I recieved 3 in one shipment and another shipment said delivered. I never recieved them. The order ticket page wont submit. So I lost 5 items. OVER IT! Never use again. #stayway
Dear Ryan,
Thank you for your effort for writing this review.
We had checked your order information that the rest items is on the way for delivery.
And we had send you the screenshot of the latest situation.
If you have any concern, please keep communication with us.
Thank you for your support.
Yours sincerely,
Nastydress.com Customer Service
I am a wholesaler that deals in over 1 million male clothing monthly and I stumbled on this website nastydress.com so I decided to order some sample items - 2 male shirts on their site before I start making bulk orders in thousands of quantities. To my greatest surprise, the shirts I was sent were all toooooo small sizes as opposed to the L size I selected. Even the tailor measured and saw the sizes were different to the size chart on the site. I have just submitted a ticket asking for a full refund as it is not possible to return within 30 days and would cost me more to ship the items back from Nigeria.
Now the only way I will ever order from them in bulk as I proposed is to get a full refund to my card and not a voucher from the merchant.
Dear Jide,
Thank you for placing the order at Nastydress and take your time to write this review.
I want to start by apologizing unreservedly to you for what has happened.
We had issued the refund to you after working with you.
If you have any further concern, please keep communication with us at your support ticket.
Thank you for your support and understanding.
Yours sincerely,
Nastydress.com Customer Service
If you ask me all these b******* websites that you see on Facebook where ever, whether its Rotita or Nastydress are SCAMS,, the places like these if they look too good to be true then they are, they have no customer service they always want you to do tickets I don't want to do a ticket I want to talk to somebody when spending money. Stay away from these cheap sites, cheaper ain't always better remember you get what you pay for!
Dear Chiquita,
Thank you for your valuable feedback.
We apologize for the issue that you had mentioned.
We have the phone but have customer limitation, and customer service is for 24 hours.
Your issue had been reviewed by us, and we had provided you the detail information for your parcel.
If you have any further concern, please reply us so that we could check for you.
Yours sincerely,
Nastydress.com Customer Service
I spent about $60 from them, items looked like they were really cute. Waited 2 weeks for the item to SHIP and it was still processing! I ordered expedited shipping. I contacted them and asked how long it would take. They said 2-7 more days. A week later I asked them to refund me if it would not be shipped by the end of the day. They replied saying the same thing they said last week. So I asked for a refund and now I have to wait 7-27 days for my money back! Awful!
Dear Glo,
Thank you for your recent complain, we are so sorry about the issue that you had mentioned.
Please noted that the we need dispatch time before shipping, which is different from the shipping time.
For more about it, please refer to the dispatch time which is above the product price.
And the refund time for credit card depend on the card bank.
Thank you very much for your understanding.
Yours sincerely,
Nastydress.com Customer Service
Highly disappointed. It looks like something I could have sew together from looking at the pictures. Crappy material. Nothing like the pictures took 30 days to receive first 2 items. Have no clue when I'll get the 3rd. Ordered a cute low cut tank top, let's just say there's enough material in the front to frame my boobs. Doesn't cover much at all.
Dear Jennifer,
Thank you for your recent review.
I would like to start off by telling you that we are so sorry about this issue.
We did taken quality checking before shipping, some item might be damaged during shipping.
This issue had been reviewed by us, please check at your support ticket.
Thank you very much for your cooperation.
Yours sincerely,
Nastydress.com Customer Service
The products on the Nasty Dress website are very affordable. I was looking for a dress for a cocktail party and started browsing Nasty Dress, and was pleasantly surprised at the number of different dresses and designs they have for every occasion. What is more surprising all of them are very reasonably priced and can be afforded by anyone. I ended up ordering 6 different dresses in different colors and designs just so I can choose what to wear for the party and it cost me the same as buying one dress in some expensive store.
I would just recommend ordering a month or two in advance because the shipping takes some time.
All in all a very well priced and great products!
I mean fair enough that it says 10-25 working days delivery for standard delivery buts its been well over 25 working days and i still haven't received my order!
Dear shelly,
Thank you for take you time to write this review.
We had checked this issue and contacted you for the best solution, if you have any further concern, please keep communication there.
Thank you for your support.
Yours sincerely,
Nastydress.com Customer Service
I ordered a pair of lacey white pants on January 25,2015. After a few weeks of watching my order stuck at "processing", I made a support ticket. I was told that they were catching up on orders after the Chinese New Year. So, come March, I asked where my order was and was told they wouldn't be able to ship until March 11th, 2016. They gave me the option to switch products or wait. I chose to wait.
March 11th comes and goes and it still said my order was processing. So, back to the support ticket exchange. I was then told they were sold out and needed time to re-up their supply! I'd now have to wait until the 25th or I could change my product. Meanwhile, the pants are still in stock and selling on the site! So, I said I wanted what I paid for, but after reading reviews at how tiny and inaccurate their clothes sizes were, I'd need to change my size.
The next day I wake up to my money being refunded to my paypal. What the heck? Almost 2 months later and they can't deliver what I ordered? The phone number on their site is in Florida and nobody answers. They always come up with an excuse and customer service would be laughable if it wasn't so frustrating.
Don't do it!
Dear Angie,
Thank you for providing us information about your situation.
Let me start by apologizing personally for your experience.
We will refund customer if we didn’t received customer’s reply in a certain time.
And we had arranged compensation for this issue, please reply us so that we could go ahead.
Thank you for your collaboration.
Yours sincerely,
Nastydress.com Customer Service
I received a belt no jumper. I ordered 8 items received 4. Can't talk no one. There is no paperwork included in the shipping for you to even know where to send it back to or even who they are. I logged into the site and it tells me my email address is not valid so i can't even get an order number. This is a bad experience never ever again. I would give them the order number but can't locate it
Dear Dawnisha,
Thank you for your valuable feedback.
We had tried to contacted you for your order number but still didn't received your reply, please check your account and provide the correct order number to us.
We looking forward to hearing from you.
Thank you for your support and understanding.
Yours sincerely,
Nastydress.com Customer Service
This nasty dress is just exactly what they are. Refused to accept return of item that is too small. Worst experience on the Internet. Says will give back 20% happen to be in voucher. Useless as I have no intention of ever buying from this site. The clothes classed as large can not fit a 6 year old. Shameful. The Government should close this website down fraudulent. Your company is fraudulent and should be taken down. Selling worthless item cheaply is a fraud. Making it difficult for refund is a crime distant selling act dictate that you should be eligible for refund. A law your company disregard. Disgraceful ingrates.
Dear Fadeke,
We're extremely grateful for your constructive feedback.
I want to start by offering a personal apology to the customer affected.
We accept return for any issue, please refer to http://www.nastydress.com/warranty-and-return/
And we had contacted you for this issue but didn’t receive your reply. Would you mind to work with us?
Thank you very much for your understanding.
Yours sincerely,
Nastydress.com Customer Service
Answer: So sorry that I ordered from this company. It's an absolute scam. If it's too good to be true then it usually is!
Answer: Hello Ladies, If all of us put our money together that this company has of ours we could fly there and kick some butt. Seriously, PLEASE DO NOT ORDER. I read your reviews and it's always the same. I placed my Order Dec 2014, YES A YEAR AGO. I still get the response that most of you get. Has been shipped, hers the tracking number Blah Blah. I still try to contact these people twice monthly and ask the same questions with the same response and as of 2 days ago, now they claim they have no record of my order. It's for $35.00. And now my mission has become over the last year just to harass them for product. I don't care what condition or how it looks I want what I paid for. Yes, I take some small blame since I did not check them out before ordering but I was raised with values and principals to trust, and yes. INTERNET< do not trust,. Well, they scammed me so Im gona tell the world about this even after I receive my order. Im sure I won't but that does not stop me. In closing, good luck with your personal experience with this scam. I don't know why companies are allowed to operate in this fashion and possibly there does need to be some kind of legislation with the world wide web a part of daily life now. AND iM NOT one that advocates more government in my life. So, ladies, I wish you good luck with your dealings and just remember when I contact this place, I mention all of us who have been SCAMED. Hey, Fashion show, with their products to inform people this is what can and will happen to you. Im taking this business off the planet. Peace and light to all.
Answer: Dear helena, Thank you for your question. Please refer to the size chart before you choose the size. If you have any further concern, please feel free to contact us. You are a valued customer, and we are committed to providing you with the best service possible. Best Regards Nastydress Customer Service
Answer: Bad quality, bad management, etc equals bad reviews. The fact that they take your money and don't deliver the goods is more than bad its criminal. Please don't consider the bad reviews bogus. Question the good ones!
Answer: You will not get it in time for your trip. Your first mistake was ordering from them :(
Answer: For me i paid with my Paypal so i didn't give them my bank details. But i think they are thieves because ordered my dress on the 04/02/16 and still hasn't received it yet. Not even a message To say if it been shipped or not.
Answer: You not going to receive it. When you try to track your order the tracking number will be invalid
Answer: My shipping package had China on it... BUT be prepared to wait months for your order. I order in early March and got the dress in late April. I order an XL and it actually fit. DEFINITELY don't pay for a speedy delivery because I did and it was a waste of money. I will NEVER EVER order from them again.
Answer: Most people that order from this site never get their merchandise. I had to fight with them to get my money back. It's a scam!
Answer: I orderd my stuff got half of it... still didnt recieve the rest gotnhold of two chineses girls sooo rude from the customer service team. Didnt want the clothes very werid! So went through paypal they said i have to send the parcel back to them which cost me more then wot i brought so went throu barclays bank and the ombusman 3 mnths later got my money bk wasnt stopping till ingot it all back... The seller wanted to give me only $15 bull crap i refused so i took it futher. Thats the way to go to get ur money back!
Dear Jamie,
Thank you for your valuable feedback.
We apologize for the shopping experience that you had experienced.
The email address that you provided to us is invalid, please provide us your order number, It is started with capital J and 16 numbers, please check your account.
Looking forward to hearing from you.
Yours sincerely,
Nastydress.com Customer Service