NastydressReviews 988
Nastydress Reviews Summary
Nastydress has a rating of 1.9 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nastydress most frequently mention customer service, tracking number and business days. Nastydress ranks 41st among Clubwear sites.
I placed my order at the beginning of August. I enquired in the middle of September about my order and was advised it could take up to 2 months for delivery. I should wait until the 04/10/2105 and sometimes parcels get lost!
I received the cheapest item from my order last week and again complained about the rest of my order. I got a ticket no for my complained and someone will be in touch with in 48hrs. When I checked on the ticket it had expired and now I am unable to log into my account! SCAMMERS!' DO NOT ORDER ANYTHING!
Where is my items? I want my money back. I purchased my order on august 2oth and it is now October 8th! Im beyond irritated. There is no way to get ahold of anybody. The "live chat" or submit a ticket crap for someone to get back to you is a scam. It tells me my order # is wrong no matter what? Whats that supposed to mean. I have no order? Or the entire website is a scam? Ive learned my lesson wow
Dear shawna,
We're very sorry for your concerns and the issues you have raised.
Please contact our customer service next time and we will help you there:
http://www.nastydress.com/contact-us/
Please provide the order number and we will contact with your in the e-mail.
We would like to solve this problem as there's maybe something wrong in shipping that we can't control.
Best Regards
Customer Service
Ordered a dress from NASTYDRESS
They told me it would take like 2 months to come but I was happy to wait because the price was so good.
But the dress never came, so I wrote to them via the support centre.
I received a quick reply which reassured me my Item would arrive shortly.
I eventually got sick of waiting, found this site full of bad reviews and started to worry that I had lost my money.
Then I remembered I paid using Paypal, I opened a dispute with them and filled in all the details I could. However the correspondence I had with the site could not be found again as it was via their support centre, so I had no evidence other than my paypal receipt.
Paypal then wanted the seller "HASAN" to respond and gave him a few days to do so. In this time I received several emails from "nastydress" asking me to withdraw my dispute on paypal as the dress had been dispatched. I rang paypal for some advice and they said DO NOT with draw the dispute, once you do this you can not open another regarding this transaction.
A few days later "Hasan" responded with a tracking number and paypal carried out an investigation with they then concluded that I should have my money back!
SO I WON! YAY
Please save yourself some stress and buy from shops you know :)
Dear Jade,
First, I want to offer my sincerest apologies to you for the issue.
We are not a scam. We do really ship out every order in our website.
Please contact our customer service next time and we will help you there:
http://www.nastydress.com/contact-us/
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Customer Service
Notice how all the good reviews are very automated and not authentic! What a scam!
Dear melanie,
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please let me know your order number and we will make this right soon.
We are NOT a scam. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Best Regards
Customer Service
I PLACED A ORDER ON SEPTEMBER 17,2015 AND I HAVEN'T RECEIVED MY ORDER YET AND YOU TOOK MY MONEY OF MY CARD NO INVOICE TRIED TRACKING ORDER NUMBER DOESN'T MATCH. OMG IM UPSET I KNOW TO NEVER ORDER FROM YOU GUYS AGAIN BECAUSE YOUR SCAMMER AND YOU NEED TO BE SHUT DOWN AND LOCKED UP FOR STEALING PEOPLE MONEY
Dear Shafia,
We will learn from this and strive even harder to improve the shopping experience for all of our shoppers. We want to make nastydress a great place that provides the best possible experience for every one of our customers.
Please contact customer service in this link
http://www.nastydress.com/contact-us/
We will track this order for you or you can tell me the order number so I can help you.
Best Regards
Customer Service
Awful service. DO NOT BUY. It is a scam. I'm in the UK and on 17th August ordered £25 worth of stuff. It's now October and NONE of it has been received. They keep saying it's still in the post! They are going to be reported in line with the Consumer Contracts Regulations in the UK. I suggest you all do the same and get this sham organisation shut down.
Dear Alison,
Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.
We are sorry that free flat rate shipping may takes a little longer to delivery.
Please keep going contact with our customer service we will handle this for you.
Or please let me know your order number so I can help you.
Best Regards
Customer Service
Been two months, have no product, and they WiLL NOT refund my money. Keep telling me to wait more time. BAD COMPANY. What if it actually showed up and I had problems, they would not help in any way, no customer service. Save your money and your nerves. Leave this company alone.
Dear Barbara,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Please keep contacting our customer service we will fix this for you.
Or you can let me know your order number and we will solve the problem together.
All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Best Regards
Customer Service
I ordered items from Nastydress and was disappointed with every item I got. The items were so small, even though I ordered my regular size. They were made for a child. They were not helpful in assisting with a return and made it so difficult it wasn't even worth returning the items but I would NEVER shop with them again. Big, Fat waste of money!
Dear Diane,
We want to say thank you for providing us with important information about your situation.
First, we want to offer my sincerest apologies to you for the issue.
Please contact us in this link at any time.
http://www.nastydress.com/contact-us/
For the problems mentioned, please send us your order number so that we can check it for you and solve the problem ASAP.
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
SMH... all I can say is DITTO on all the complaints that have gone forth thus far. This company is horrible to say the least. I ordered 3 items roughly a month ago. I did receive 1 item that resembled a clown costume and was suppose to be a v neck jumpsuit with cut out sleeves, not only did it resemble a costume, I could not wear it because the size was ridiculously small for a 3x, couldn't get it past my knees and I am not that large of a woman I am a size 16 - size 18, i purchased it a size up thinking i was making up for the possibility of it running small because of the price. Not only that i just dropped off the item at the post office to find that i had to pay 16.00 to return a 17.00 item... hah! Yes now you get my title FOOL. I emailed the company to let them know i returned their product with the expectation of receiving a refund for both post office cost and the item. I have yet to hear back from them and at this point, I probably wont. I do know that should the other two items arrive they will be returned un opened so as to not have to pay for the postal service but I will be emailing again to alert them of my desire to receive my refund ASAP.
Dear Delores,
Thank you for taking your time to write your review. We really appreciate the feedback.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
Please contact us in this link at any time.
http://www.nastydress.com/contact-us/
Would you please provide us with your order number so that we can check the process of your parcel for you?
We cannot apologize enough for any inconveniences this may have caused you... or any of our customers.
Best Regards
Customer Service
Ordered address September 7,2015 they took the money out on September 7,2015 I emailed them two weeks ago and as of today October 6,2015 I have yet to hear back from an email there is no phone number and I have no dress but yet I keep getting emails and updates on new arrivals in other dresses I'd love to buy More but without getting my very first one I'm not even bothering with that money back or I want the dress I ordered a month agoi'm filing a complaint with the Better Business Bureau on this place
Sandy Z. [Nastydress Rep] Dear Chone,
Thank you for taking your time to write your review. We really appreciate the feedback.
Please contact us in this link at any time.
http://www.nastydress.com/contact-us/
Could you mind sending us your order number so that we can tract it for you and solve the problems soon?
Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
I ordered two dresses sept 17 still have not received them. Tried putting ticket in says my order number is incorrect! Wrote it down as soon as i ordered. They robbed me
Dear Brittany,
Thank you for taking your time to write your review. We really appreciate the feedback.
For the problems mentioned, please send us your order number so that we can check it for you and solve the problem ASAP.
Please contact us in this link at any time.
http://www.nastydress.com/contact-us/
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Best Regards
Customer Service
The clothing I ordered was poorly made seams sewn wrong, threads in tangled at each ending point but the BIGGEST problem was the sizing. Ordered a 2x on shirts and well they were actually a large even ordered a corset type and with the ribbon fully extended still came up short I would say if you are going to order from this company go UP 2 sizes do not go by the size chart it is in accurate I used it with a seamstress measuring tape to get the right size and it is not what they claim and the return policy is nearly impossible by the time YOU pay for the return shipping to CHINA and take pictures that you have to send in an e-mail that they them selves say may not work and you will be sent an alternate e-mail to try again. LOTS of hassle for poor product buy at YOUR RISK.
Dear Renee,
Thank you for your important feedback and for letting us about your experience with us.
Please contact us in this link at any time.
http://www.nastydress.com/contact-us/
Would you please provide us with your order number so that we can check the process of your parcel for you?
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
IT HAS BEEN TWO MONTHS SINCE I ORDERED MY DRESS AND I STIL HAVEN'T RECEIVED IT, NOR DID I GET A TRACKING NUMBER. SO UPSET. IT'S BULLS**T. ALL THEY DID WAS STEAL MY MONEY. AND PROMISE A PRODUCT THEYLL NEVER DELIVER. DON'T TRUST THE SITE, YOU'LL JUST WASTE YOUR HARD EARNED MONEY.
Dear Brandi,
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
As for the shipping delay, there are some external factors which will cause some delay on delivery time, such as remote locations, peak shopping and shipping periods, Holidays and Festivals, inclement weather and delay by corresponding customs' operations and express company.
Please contact us in this link at any time.
http://www.nastydress.com/contact-us/
For the problems mentioned, please send us your order number so that we can check it for you and solve the problem ASAP.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
I placed an order and paid here it is 3weeks later i havecnot recieved my order to top it off the tracking # doesn't exist at FedEx or ups i tried emailing them thats phony too this is some straight up bull
Dear Darlene,
First, I want to offer my sincerest apologies to you for the issue.
Would you please provide us with your order number so that we can check the process of your parcel for you?
You can contact us at this link: http://www.nastydress.com/contact-us/.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
I ordered a dress for my birthday a month in advance and here it is October and I STILL haven't received it, it said it was shipped 2 days after receiving payment, a month and a half later and still nothing. This is ridiculous, there's no way to call customer service, they ask u to submit an email that they do not respond to. Rosegal.com has the same exact items and you will get them the following week. This website is a complete scam.!
Dear Lasable,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
There are thousands of phone calls we need to pick them up, sometimes it will disconnect, please try again.
Please contact us in this link at any time.
http://www.nastydress.com/contact-us/
For the problems mentioned, please send us your order number so that we can check it for you and solve the problem ASAP.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
Order 2 bathing suits and they took my Money out on Sept 1st but have yet to receive my items! Extremely disappointed!
Dear Marie,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Please contact us in this link at any time.
http://www.nastydress.com/contact-us/
Could you mind sending us your order number so that we can tract it for you and solve the problems soon?
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
Kiss your money goodbye because you'll never get your order!
[Nastydress Rep] Dear Angie,
We are so grateful for this feedback. It means a lot to us.
I want to start by offering a personal apology to the customer affected.
Please contact us in this link at any time.
http://www.nastydress.com/contact-us/
For the problems mentioned, please send us your order number so that we can check it for you and solve the problem ASAP.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Best Regards
Customer Service
I've made and order in this website and it's been over a month and my stuff hasn't arrived, even though I paid for the expedited shipping. It's been a real pain in the a** dealing with this people. I'm trying to get my money back. This is the worst online shopping I've ever done.
Dear Tania,
We're extremely grateful for your constructive feedback.
First, we want to offer my sincerest apologies to you for the issue.
Please contact us in this link at any time.
http://www.nastydress.com/contact-us/
For the problems mentioned, please send us your order number so that we can check it for you and solve the problem ASAP.
You are a valued customer, and we are committed to providing you with the best service possible.
Best Regards
Customer Service
I absolutely love the boots I have never had such comfortable footwear before I have ordered 2 more pairs, although 1 pair I was refunded for with no explanation.
Don't care what they call themselves they are the same company.
When I placed an order I got all kinds of raunchy emails and then my computer had a lot of viruses on it. Oh 6 weeks later no product
BEWARE
Dear jay,
We're extremely grateful for your constructive feedback.
All this being said, if the customer isn't happy, we aren't happy. We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
Please contact us in this link at any time.
http://www.nastydress.com/contact-us/
For the problems mentioned, please send us your order number so that we can check it for you and solve the problem ASAP.
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Customer Service
From the business
Find women's sexy clothes, dresses and accessories for great prices at Nastydress.com.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sylvia,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Please contact our customer service next time and we will help you there:
http://www.nastydress.com/contact-us/
If the ticket is closed please open a new ticket and we will help you to reset the password so that you can log in soon.
Best Regards
Customer Service