Nastydress has a rating of 1.9 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nastydress most frequently mention customer service, tracking number and business days. Nastydress ranks 41st among Clubwear sites.
I ordered a really cute dress and what I got was really a sad example
I complained because I never received my dress and no response then I got this sad replica which I will be returning
I stand by my original review of this company. The are a awful, deceitful company. I finally after a month and a half of waiting, received the boot cuffs I ordered. However, they are not what I ordered at all! I was shown a picture of a nice pare of boot cuffs. One pictured a black pair and the other a white pair. When I placed the order it said they would pick the color. I assumed since black and white were the only two colors shown that it would be one of those colors. OH NO! They are fuchsia! Bright PINK. I immediately tossed them in the trash and chalked this up to a learning lesson. I figured I would spend the next year trying to get this worked out and it's just not worth it to me. Sadly that is exactly what they hope people will do. DO NOT ORDER FROM COMPANIES SUCH AS THIS ONE. Stick to your well know companies that have been around for years. I cannot stress enough... DO NOT order from this company.
Dear Lauri,
We're very sorry for your concerns and the issues you have raised.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
Please tell the order number and we will fix this together.
Best Regards
Customer Service
This is my second order that I've made with this website and so far I've been pretty happy with my purchases. The shipping gets to me in the timeframe that has been set, the customer service team are always able to answer my questions right away if I have any and I like the clothes and shoes I've purchased.
I ordered a blouse on September 30th and paid for overnight shipping. I didn't receive my package until today, October 19th and it is not the blouse I ordered at all. It looks handmade and sized way to small for what it should be. When you try to make a comment on their website it will not allow you to get through. They are a sham.
Dear Diana,
First, I want to offer my sincerest apologies to you for the issue.
We are always looking for ways to make our communication more effective and if there's anything we can learn from this situation, it will help us avoid this issue going forward.
Please provide the order number or contact us in this link: http://www.nastydress.com/contact-us/
Best Regards
Customer Service
Shipping takes forever, the clothing is poorly made and doesnt fit (even if you go by the size charts. I am a 32 chest and ordered a hoodie soooo much bigger to be roomy and slouchy. Nope, its skin tight. And this is even accounting for foreign conversions. And the sleeves come to my forearm. Should have known not to order cheap. Too good to be true.
Dear Loni,
Thank you for taking your time to write your review. We really appreciate the feedback.
We really sorry that you didn't satisfied with the products.
Please provide the order number or contact us in this link: http://www.nastydress.com/contact-us/
We can solve this problem together.
Best Regards
Customer Service
Well I placed a almost hundred dollar order and its been over two weeks and still nothing. But they took my money that's for sure. Wish I would have read all of these before I order. Its a shame cause the clothes were really cute. And everytime I would go to the website to log into my account said it wasn't right. Like they just deleted my account or something. Really pissed me off. Better get my refund.
Dear Brandi,
Thank you so much for your important feedback. We are always very grateful to hear from our customers.
Please tell the email address so we can reset the password to you.
Or please contact us in this link: http://www.nastydress.com/contact-us/
We will send the shipping information to you.
Best Regards
Customer Service
Placed the order over a month ago, only few things came, cheap looking I will not even wear once, not same as picture, 2 of the items were never shipped had to email them over and over to be told that the items will ship in 2 weeks then two weeks later was told that have to wait for another month. You get what you paid for. Cheap stuff with poor quality!
Dear Elena,
I want to apologize to you for what has happened.
Please tell the order number and we will help for this situation.
We are grateful to all who take the time to review us and while the terrific reviews are lovely to get, it is the ones that tell us where we can improve that are invaluable.
Best Regards
Customer Service
I ordered a top in August. Didn't arrive by September. Told to wait up to 60 days! By October (now Sumner clothes useless) was told I could only have 50% refund or resend and wait another 60 days! I am shocked by this company and will NEVER use them again. TERRIBLE customer service...
Dear Tanya,
We are sorry that you didn't receive your package.
The delivery date depends on the shipping company and we will check this situation for you.
Can you please tell the order number and we would like to fix this for you.
Looking forward to your reply.
Best Regards
Customer Service
"don't buy... scam" - I ordered something on 08/10/2015 21:12:36 PM. I still haven't received anything. I contacted the customer service via email because there is no such an option to call them... what kind of customer service is that? They just kept telling me I have to wait 60 days and if it still hasn't arrived after that they consider that my order is lost. I asked them to show me where is this on the website? Where is it written 60 days? They haven't even replied to my question they kept telling me the same template speech. 60 days has passed and I didn't receive my items. I want report and sue this company.
I ordered something on the 1st of September. The website says the delivery time is 10 - 25 business days. I still haven't received anything. I contacted the customer service via email because there is no such an option to call them... what kind of customer service is that? They just kept telling me I have to wait 60 days and if it still hasn't arrived after that they consider that my order is lost. I asked them to show me where is this on the website? Where is it written 60 days? They haven't even replied to my question they kept telling me the same template speech. I am furious! I wouldn't mind to wait 60 days If I know it BEFORE the purchase! They can not tell to customer to wait 60 days when it is not appeared on the website. I want to report and sue this company!
Was lovin the clothes on here and had quite the cart full until I read all these reviews! Social media is everything and to have all thes negative reviews I will never shop here!
I ordered from this site a couple of times but I always got express because you never know with China shipping. But this one time I decided to do the 7-25 business days. I ordered one item on August 6th, end of September my item still wasn't here. So I tried to contact them and on the website you have to go through a ticket process. Customer service told me that there was a hot sale going on so everything was a 45 day delay. Which they should've told everybody When they ordered between that period of time, but I did receive my item and I just wanted to let everybody know that they don't scam or rip off. Just has bad communication with the customers
I placed an order for a dress on 8/14/2015. After several weeks passed, I contacted customer support because I didn't receive the dress. They replied stating that there was nothing they could do until after 10/17/15. Basically I have to wait a little over 60 days for the item to arrive before they can do anything. I honestly didn't have high hopes for this dress considering the source plus the reviews that I read AFTER making a purchase. (My bad) Well guess what?! My item arrived today 10/16/2015, 45 BUSINESS days later. At this point I just thought whatever let's see how this dress looks. I opened the package and LOL what a PIECE OF SCRAP! Yes, SCRAP! The stitching was coming apart and the material was extremely thin. The only way I can really explain the material is that it was almost like putting on a cheap Halloween costume that you would find at a bottom of the barrel kind of store. I mean REALLY cheap! I wish there was a way to post photos of this dress to give consumers a real look at the junk they will get. Furthermore, the item looks NOTHING like the picture. I would only recommend this site if you are looking forward to a 2-month wait to receive your item and also if you enjoy disappointment and need a new dust rag because that's exactly what you will get. For those rare good reviews you may come across, they must be getting paid or just don't care about the quality of a product. Always, remember you get what you pay for which is why I didn't have high hopes in the first place. However, I didn't expect the item to be this horrifying. I would also recommend that you do NOT use your credit card to make a purchase, but instead use Paypal. This way if your item doesn't arrive within the allotted time frame you can first message nastydress and try to resolve the issue. If after talking to a nasty dress rep and there is no resolution, simply file a dispute directly with Paypal and get your money back.
Dear Lisa,
All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
You are a valued customer, and we are committed to providing you with the best service possible.
Please tell the order number and we will solve this issue together.
Best Regards
Customer Service
Dont even try to punch in your credit card number in their fake $#*! website. Scammers. They took payment from my Visa card $#*!in 3times for 1 team and i never received the item. Its been 6 months now. The police needs to so something about them. IDIOTS
Dear Hazel,
Please provide the order number so we can check this issue for you.
We are NOT a thieve. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars.
Please contact customer service and we will always there.
http://www.nastydress.com/contact-us/
Best Regards
Customer Service
Usually order from another company. Said i was going try something new... Wrong!
Stick to the evil you know... lol package finally arrived with missing items...:{{{{
Dear Empress,
We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with. Can you please provide the order number?
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
Please contact customer service in this link that we will track the second package to you.
http://www.nastydress.com/contact-us/
Best Regards
Customer Service
I ordered 3 different items. A bodycon dress, loose fit high waist dress pants and a long sleeved sun dress. The high waist pants I ordered a size larger than my original size just in case they weren't true to size, but that wouldn't matter any way. The dress pants were sweat pants material and stopped damn near at my knees. The sun dress that was supposed to fit around the waste and be loose elsewhere was oversized thin with almost plastic like feel (grandm ish) the bodycon dress was the closest to was the picture looked but it was still apparent by how thin it was that it was cheaply made. Hey sometimes you don't even get to what ya pay for! 10 thumbs down people please don't waste your time or money!
Ps. I paid for express shipping only to wait days after expected arrival time
Dear jas,
Thank you for notifying us of your complaint. We strive to provide you with the best possible service, and when you feel that it fails to meet your expectations, it’s important for us to know.
Please contact customer service in this link:
http://www.nastydress.com/contact-us/
Please tell the order number and we can solve the problem.
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
I wish i would have read these reviews before i ordered from here! They send you a fake tracking number and you will not receive your items. They are stealing people's money!
Dear desiree,
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.
Can you please provide the order number and we will track this package for you.
Please contact us in this link
http://www.nastydress.com/contact-us/
Our intention is simple: to make every customer completely satisfied with their purchase and to provide the best shopping experience possible.
Best Regards
Customer Service
Horrible! Ordered dressed august 8 and I still have not seen them. It's 2 months later. No way to contact them other than a ticket and a response that I have to wait longer... I'm furious!
Dear Crystal,
Thank you for your important feedback and for letting us about your experience with us.
We regret any inconvenience or frustration that your experience has caused you.
All typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
Thank you for your patience and kind support.
Please continue with our customer service and we will solve this issue for you.
Best Regards
Customer Service
So I received my dress and well... It was awful nothing like the picture wasn't even the same thing it was way off! But like I said it was $5 you get what you pay for!
Nasty Dress is a SCAM. I never got merchandise. They sent me an email with a bogus tracking number telling me that merchandise was at my post office, that if I didn't pick it up it would be destroyed. Well, my post office had NOTHING. The tracking number meant NOTHING. Never got a response from their "customer service". A lesson learned for me, for the rest of you, YOU HAVE BEEN WARNED!
Dear Chris,
Thank you for taking your time to write your review. We really appreciate the feedback.
We want to offer my sincerest apologies to you for the issue.
We are NOT a scam. We really do not need to risk our reputation over a single order.
Please accept our apologies for any inconvenience caused.
Please write down the order number and we will check this issue for you.
Best Regards
Customer Service
Answer: So sorry that I ordered from this company. It's an absolute scam. If it's too good to be true then it usually is!
Answer: Hello Ladies, If all of us put our money together that this company has of ours we could fly there and kick some butt. Seriously, PLEASE DO NOT ORDER. I read your reviews and it's always the same. I placed my Order Dec 2014, YES A YEAR AGO. I still get the response that most of you get. Has been shipped, hers the tracking number Blah Blah. I still try to contact these people twice monthly and ask the same questions with the same response and as of 2 days ago, now they claim they have no record of my order. It's for $35.00. And now my mission has become over the last year just to harass them for product. I don't care what condition or how it looks I want what I paid for. Yes, I take some small blame since I did not check them out before ordering but I was raised with values and principals to trust, and yes. INTERNET< do not trust,. Well, they scammed me so Im gona tell the world about this even after I receive my order. Im sure I won't but that does not stop me. In closing, good luck with your personal experience with this scam. I don't know why companies are allowed to operate in this fashion and possibly there does need to be some kind of legislation with the world wide web a part of daily life now. AND iM NOT one that advocates more government in my life. So, ladies, I wish you good luck with your dealings and just remember when I contact this place, I mention all of us who have been SCAMED. Hey, Fashion show, with their products to inform people this is what can and will happen to you. Im taking this business off the planet. Peace and light to all.
Answer: Dear helena, Thank you for your question. Please refer to the size chart before you choose the size. If you have any further concern, please feel free to contact us. You are a valued customer, and we are committed to providing you with the best service possible. Best Regards Nastydress Customer Service
Answer: Bad quality, bad management, etc equals bad reviews. The fact that they take your money and don't deliver the goods is more than bad its criminal. Please don't consider the bad reviews bogus. Question the good ones!
Answer: You will not get it in time for your trip. Your first mistake was ordering from them :(
Answer: For me i paid with my Paypal so i didn't give them my bank details. But i think they are thieves because ordered my dress on the 04/02/16 and still hasn't received it yet. Not even a message To say if it been shipped or not.
Answer: You not going to receive it. When you try to track your order the tracking number will be invalid
Answer: My shipping package had China on it... BUT be prepared to wait months for your order. I order in early March and got the dress in late April. I order an XL and it actually fit. DEFINITELY don't pay for a speedy delivery because I did and it was a waste of money. I will NEVER EVER order from them again.
Answer: Most people that order from this site never get their merchandise. I had to fight with them to get my money back. It's a scam!
Answer: I orderd my stuff got half of it... still didnt recieve the rest gotnhold of two chineses girls sooo rude from the customer service team. Didnt want the clothes very werid! So went through paypal they said i have to send the parcel back to them which cost me more then wot i brought so went throu barclays bank and the ombusman 3 mnths later got my money bk wasnt stopping till ingot it all back... The seller wanted to give me only $15 bull crap i refused so i took it futher. Thats the way to go to get ur money back!
Find women's sexy clothes, dresses and accessories for great prices at Nastydress.com.
Dear Sally,
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
Please issue the order number and we will track this package for you.
Please contact this link and we will always be there to help:
http://www.nastydress.com/contact-us/
Best Regards
Customer Service