Nastydress has a rating of 1.9 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nastydress most frequently mention customer service, tracking number and business days. Nastydress ranks 41st among Clubwear sites.
I placed an order at the end of July which still hasn't arrived. At first I was told to wait 25 days, then 45, then 60. After 60 days they told me I could have a 50% refund but not the full amount. Absolute scam. Do not touch this website with a barge pole!
What a bloody scam! I've not received my order AND if you read the 5 star reviews they're all written by the same bloody people! At least make an effort trying to vary the type of words you use and the way you write things, wow. Good job i payed via PayPal. Morons I could say much worse but I don't believe you're worth getting in trouble for. Bellends.
Dear Terina,
I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.
Would you mind telling the order number and we will send you the shipping information?
Or please contact us in this link http://www.nastydress.com/contact-us/
Best regards,
Customer Service
I am very grateful to the REAL people who have left the reviews I have read. It seems to me, that the owners of this website are EBAY buyers. It seems they are purchasing the items as they go along hence why some people got some items and not other items in their same order placed. I was very cautious about the low low prices AND the company is not local. I have been making it a consistent habit to buy local and THIS website is why.
Dear Nina,
We are just Nastydress.com and we have our own supplier.
Can you please provide the order number and we will fix the probem for you?
Thank you again for bringing these matters to our attention.
Best regards,
Customer Service
I made a comment yesterday about my three items that I didn't receive, I order three pieces on 9/22/15. I just receive it yesterday in the mail but they only mail two pieces. The piece I didn't get was my sweater that I really wanted and online that piece was sold out. The two items I got in the mail was very nice. I'm happy that I didn't lose out on my order, besides my sweater, which I'm praying that comes in the mail soon!
Dear Joy,
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this.
Our communication fell short of the usual standard and, for that, we sincerely apologize.
Best regards,
Customer Service
Ordered a black jacket, took ages to arrive, had to keep contacting support centre. When it arrived, meant to be a medium for ladies, OMG did not fit stretched over arm, so small, would fit ten year old. Will not send back as will lose out, so will try to sell it, paid £33 but will gladly except 25, as cannot see me getting a refund or money back for returning.
DO NOT USE THIS SITE!
Dear Teresa,
I want to start by offering a personal apology to the customer affected.
We are sorry that your item doesn't fit you.
Can you please offer the order number so we can check this situation for you?
We will always pleased to solve the problems for our customer.
Best regards,
Customer Service
OMG I placed an order and as soon as I placed it, I saw the name "Hasan" not nastydress. So, I jumped on the web and started my search. As soon as I found these reviews I called PayPal and had them cancel my order. And Sandy Z is a fake response she is not even answering the questions. The responses are also pulled off a website just like the fake pictures.
Dear Grace,
We will cancel the order before we ship out the order and full refund to customer. Please provide the order information and our representative will always pleased to fix the problem. Please contact in this link http://www.nastydress.com/contact-us/ for any questions.
Best regards,
Customer Service
I placed order in August hoping to recieve for my holiday at end of September, still not recieved all my order I emailed them and no response, I recieved an email before I went on holiday saying order despatched, then again in October saying the same I recieved one item from 4 on 25th October, no sign of the rest of my order and no response from so called customer service. Avoid using this site.
Dear Lisa,
Thank you for your feedback.
Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this.
Please provide the order number and we will send the shipping status for your second package.
Best Regards
Customer Service
Never received my order and was charged twice at two separate amounts. They advertise free postage but also charged. They don't reply to emails.
They shouldn't be still taking people's money.
Dear Amy,
We are so sorry for this situation.
Generally speaking, the total shipping cost will depend on the following aspects: - The shipment method you choose (we offer flat rate, standard or expedited shipping)- The destination country that the package is going to;- How many items you order- The total weight and volume (size) of the parcel.
Would you please offer the order number and we will help to track?
Best Regards
Customer Service
I ORDERED A COUPLE THINGS ONLY TO FIND OUT THAT HALF THE STUFF I ORDERED THEY DID NOT HAVE. IT TOOK FOREVER to get my shipment when it finally arrived I was very unhappy don't let the pictures fool you. By the way I'm still waiting on my REFUND.
Dear Nicola,
We regret any inconvenience or frustration that your experience has caused you.
Would you please tell the order number and we can fix this for you?
Or you can contact us in this link:
http://www.nastydress.com/contact-us/
Best Regards
Customer Service
I wouldn't tell my worse enemy to purchase from this place, the customer service was terrible, the quality of the clothing was terrible and the shipment took forever. I should have checked the reviews on this website before purchase. I seriously wish I could rate 0 stars.
Dear Lauren,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Would you please tell the order number and we can fix this for you?
Or you can contact us in this link:
http://www.nastydress.com/contact-us/
Best Regards
Customer Service
Ive ordered 2 tops it is now 3 wks no sign and not even an e. Mail from you whichnis very bad for your business no wonder you have bad reviews and yet your happy enough to take my money would like a reply if thats not to difficult
Dear jane,
Thank you for your important feedback and for letting us about your experience with us.
Once we shipped out your package customer will get a message from us.
Please provide the order number and we will check it for you.
Or you can contact us in this link:
http://www.nastydress.com/contact-us/
Best Regards
Customer Service
Items have no turned up 2 months on.
Customer service is only through website, which is very difficult to find.
No response. But happy to take my money.
I would advise everyone to stay away
Dear Lex,
Thank you for your valuable feedback. We always look forward to hearing from our valued customers.
We are sorry that please tell the order number and we will track this package for you.
Or you can contact us in this link:
http://www.nastydress.com/contact-us/
Best Regards
Customer Service
I ordered two items Sept. 30th. I have received one of them so far, still waiting on the second. The item I received I ordered in a size medium which is what I normally wear. Way too small and did not look like picture! Apparently their customer service is only through their website, they don't send emails to respond to your inquiries? Weird.
Dear Teesh,
I want to start by thanking you for notifying us about the issue.
Can you please offer the order number and we will check this package for you?
Or you can contact us in this link:
http://www.nastydress.com/contact-us/
Best Regards
Customer Service
While the sizes are a bit on the smaller size and the materials are not the best, (honestly for the amount of $$ what do u expect?)I had a very positive experience and have ordered more. Reading the heading is key to knowing if something is lined, long or whatever don't just go by the pictures. I received my packages in a timely manner. My fall jacket is a little bit smaller but still fits. I love my sweater (which was one size fits all and I'm a large and it fits me comfotably) and in fact have ordered another. Just Rembert to take care, pay attention to your order and order a bit bigger.
I placed 2 orders the first weekend of Sept 2015. To date I've received nothing but the original emails of sales and shipping. I've filed a dispute with my bank to get my money back. If youve ordered you have 60 days for your bank to get your money back.
Dear Stephanie,
I want to start by thanking you for notifying us about the issue.
All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
Can you please offer the order number and we will check this package for you?
Or you can contact us in this link:
http://www.nastydress.com/contact-us/
Best Regards
Customer Service
I was about to order few items from this company, however, after reading the reviews, it will probably be better if i buy locally
I ordered a dress from here last month about Sept. 16th it's almost halloween and its still not here, I sent one email asking why it was still in processing 2 weeks later and they said because of such high demand for the dress they were out, and the dress would be back in stock October 13th. I got an email saying the dress had been shipped out but with no tracking number (which the email said was inside) so I'm still waiting for a response from them.
Dear Vivian,
Thank you for taking your time to write your review. We really appreciate the feedback.
Please reply in the previous e-mail with our customer service and we will track this package for you.
Or please provide the order number to me and I can check this for you.
Best Regards
Customer Service
I ordered a size Medium from them and they sent a small the pocket was sown ridiculously I had to cut it and now I have a hole in the pocket! Fabric falls apart barley lasts one wash! Doesn't even come with instructions for care! Possibly the WORST experience ever! I am never ordering from them again! The $60 I spent on merchandise from them was worth $10! BEWARE STAY AWAY!
Dear Shavauhn,
We wish to let the customer know that we are extremely sorry for their disappointment.
We will be really pleased to have the order number and solve this situation for you.
Anytime you need please contact us in this link http://www.nastydress.com/contact-us/
Best Regards
Customer Service
Clothes are NOT true to size I ordered 4xl and it fits like xl You make it so difficult to return so I am just out my money. The quality is o. K. but the sizing is NOT
Dear Judie,
Thank you for taking your time to write your review. We really appreciate the feedback.
Can you please provide the order number so we can try to check this issue?
Anytime you need please contact us in this link http://www.nastydress.com/contact-us/
Best Regards
Customer Service
I ordered a dress 16th aug 2015, delivery was 10-12 days. When it didn't turn up after two weeks I email and was told it could take 20 days. 20 days later no dress I emailed again and was told it could take 45-60 days... still waiting! And the event has been and gone! I ended up buying the same dress from a different supplier which arrived in 3 days and was £10 cheaper. Really disapointed. Will never use again
Dear Sue,
We wish to start off by telling you that we are extremely sorry about the situation.
Would you please provide the tracking number or order number so we can send the shipping status for you?
Anytime you need please contact us in this link http://www.nastydress.com/contact-us/
Best Regards
Customer Service
Answer: So sorry that I ordered from this company. It's an absolute scam. If it's too good to be true then it usually is!
Answer: Hello Ladies, If all of us put our money together that this company has of ours we could fly there and kick some butt. Seriously, PLEASE DO NOT ORDER. I read your reviews and it's always the same. I placed my Order Dec 2014, YES A YEAR AGO. I still get the response that most of you get. Has been shipped, hers the tracking number Blah Blah. I still try to contact these people twice monthly and ask the same questions with the same response and as of 2 days ago, now they claim they have no record of my order. It's for $35.00. And now my mission has become over the last year just to harass them for product. I don't care what condition or how it looks I want what I paid for. Yes, I take some small blame since I did not check them out before ordering but I was raised with values and principals to trust, and yes. INTERNET< do not trust,. Well, they scammed me so Im gona tell the world about this even after I receive my order. Im sure I won't but that does not stop me. In closing, good luck with your personal experience with this scam. I don't know why companies are allowed to operate in this fashion and possibly there does need to be some kind of legislation with the world wide web a part of daily life now. AND iM NOT one that advocates more government in my life. So, ladies, I wish you good luck with your dealings and just remember when I contact this place, I mention all of us who have been SCAMED. Hey, Fashion show, with their products to inform people this is what can and will happen to you. Im taking this business off the planet. Peace and light to all.
Answer: Dear helena, Thank you for your question. Please refer to the size chart before you choose the size. If you have any further concern, please feel free to contact us. You are a valued customer, and we are committed to providing you with the best service possible. Best Regards Nastydress Customer Service
Answer: Bad quality, bad management, etc equals bad reviews. The fact that they take your money and don't deliver the goods is more than bad its criminal. Please don't consider the bad reviews bogus. Question the good ones!
Answer: You will not get it in time for your trip. Your first mistake was ordering from them :(
Answer: For me i paid with my Paypal so i didn't give them my bank details. But i think they are thieves because ordered my dress on the 04/02/16 and still hasn't received it yet. Not even a message To say if it been shipped or not.
Answer: You not going to receive it. When you try to track your order the tracking number will be invalid
Answer: My shipping package had China on it... BUT be prepared to wait months for your order. I order in early March and got the dress in late April. I order an XL and it actually fit. DEFINITELY don't pay for a speedy delivery because I did and it was a waste of money. I will NEVER EVER order from them again.
Answer: Most people that order from this site never get their merchandise. I had to fight with them to get my money back. It's a scam!
Answer: I orderd my stuff got half of it... still didnt recieve the rest gotnhold of two chineses girls sooo rude from the customer service team. Didnt want the clothes very werid! So went through paypal they said i have to send the parcel back to them which cost me more then wot i brought so went throu barclays bank and the ombusman 3 mnths later got my money bk wasnt stopping till ingot it all back... The seller wanted to give me only $15 bull crap i refused so i took it futher. Thats the way to go to get ur money back!
Find women's sexy clothes, dresses and accessories for great prices at Nastydress.com.
Dear Laura,
Thank you for being kind enough to tell us about your experience. It means a lot to us because it gives us an opportunity to improve.
Please provide the order number and we will try our best to fix this issue for you.
Best regards,
Customer Service