Nastydress has a rating of 1.9 stars from 988 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Nastydress most frequently mention customer service, tracking number and business days. Nastydress ranks 41st among Clubwear sites.
I have received an order from you today and it is horrendous and not what I ordered, I have been trying to reach you through you web site but get blocked at every turn so can only assume it is a scam that I will be sure to warn other people about.
I AM VERY PISSED ABOUT MY ORDER'S, I GOT TO DRESSES, AND I AM SMALL, I CAN'T BREATH IN ONE DRESS, SO TIGHT AND SMALL,,, ONE IS LARGE LOOKS LIKE A SHIRT, AND I HAD TO CUT OPEN SLEEVES TO TRY IT ON, THEY SEWED THEM CLOSED, AND LAST NIGHT, MY DAUGHTER IN LAW, ORDERED ME TWO JUMPSUITS, IT SAID SALE, $6 SOMETHING FOR ONE, AND $8 SOMETHING FOR OTHER, SHE HIT PAY KNOW ON PAYPAL, COST $33,,, WTF IS THAT CRAP, SHE IS MAD, I ORDERED, 3 ITEM'S ALL ON SALE, SAID TOTAL PRICE 18.22,, HIT PAY PAL, AFTER PAID, SAID $30.00... ALL CLOTHE'S MADE IN CHINA, SO YOU HAVE TO ORDER 2 SIZES BIGGER OR EVEN 3 SIZES,, IT SHOWS BIG GIRLS IN THESE AND AT SIZE WE NEED, IT'S ALL A LIE, NO WAY CAN THEY FIT IN THESE CLOTHES,,,,,, I'M CONTACTING, BBB AND MAKING A REPORT FOR FALSE ADVERTISING AND PRICE INCREASE AS SOON AS YOU HIT PAY, AND NO REFUNDS, YOUR STUCK, WITH ITEM'S FOR A SIZE ZERO CHINA GIRL... VERY VERY VERY DISSATISFIED,,
Dear april,
Thank you for your recent review.
Let me start by apologizing personally for your experience.
We have the size chart for customer to choose the best size at each page of item description.
And we had contacted you about this issue and didn't received any reply. Please check your account and reply us there.
Thank you very much for your understanding.
Yours sincerely,
Nastydress.com Customer Service
I ordered a dress for an event over a month ago and it still hasn't shipped out. I started a ticket and asked when it would be shipped. They were sold out of the item I purchased but let me purchase it anyways. I am getting the runaround for a refund. They want me to purchase something else. After reading everyone else's reviews on how cheap everything is made and knowing it won't ship I don't want anything else. I just want my money back. Looks like I just threw $30 out the window. Please save yourself the trouble and don't order from this company!
Dear Joanna,
Thank you so much for informing us about your shopping experience.
We had contacted you at the support ticket for this issue, please check at there and reply us.
Thank you for your support and patience.
Yours sincerely,
Nastydress.com Customer Service
Do not order from this site they're clothes are cheap and nasty and completely different from the picture on the site. The delivery time is horrendous too. Steer clear!
Dear Helen,
Thank you for your valuable feedback.
The item had been shipped out according to the order information that customer provided to us.
Fir this issue, we had contacted you to confirm for best solution.
We apologize for any inconvenience we may have caused.
Thank you very much for your collaboration.
Yours sincerely,
Nastydress.com Customer Service
I bought 3 items - a hoodie (I love it), a leather-look jacket with a fake hoodie insert (looked amazing on the website, looks REALLY, REALLY cheap and orange and hideous in real life) and a bikini (bottoms are really tiny and tight, top has weird mounded cups that are the wrong shape, and the seams ripped when I tried it on). I am a UK size 10 and found a medium hoodie fits well, a medium jacket was too big, and a small bikini fits on top but the briefs do not! The items came relatively quickly, in 2 different packages. There were good aspects, but overall I really don't think it is worth buying from this site. Sorry Nastydress.
Dear Francesca,
Thank you for your recent comment.
We feel sorry for the item didn't meet your expectation.
And we had tried to contact you about this issue but didn't get any reply. Would you mind to check at your account and keep communication with us there?
Thank you very much for your understanding.
Yours sincerely,
Nastydress.com Customer Service
No option for zero stars but would definitely have opted for zero if available. Stupidly ordered 4 items two arrived a month later one extra large instead of extra small! And both so shoddy they could never be worn in public! The other two items have still not arrived three months later! Awful site.
Dear Angela,
We're extremely grateful for your constructive feedback.
I would like to start off by telling you that we are so sorry about it.
The parcel had been shipped out and we had contacted you for the detail information.
Please work with us so that we could figure out the best solution to you.
Thank you very much for your collaboration.
Yours sincerely,
Nastydress.com Customer Service
I just "ORDERED" from this site and I must say that the website was very userfriendly and the merchandise looks so nice it seems to be too good to be true. I'm wondering how the sizes on the button up shirts really are. Do the size of the medium run small for a medium or does it run large? Anyways I'm looking forward to receiving my merchandise and according to the shipment I will be refer your website on my fashion blogs. Francisco
I need a phone number I ordered 3 months ago still haven't received my order but they took my money off deit card
Dear lisa s.
Thank you your feedback.
We have solved the problem through your ticket and reached the agreement.
Please feel free to contact us if you have any other problem.
Thank you very much for your understanding.
Yours sincerely,
Nastydress.com Customer Service
I SAW THE AD ON FB SHOWING THE BLACK AND WHITE SWIM SUITE. IT WAS REALLY CUTE. I WENT TO THEIR WEBSITE AND REALLY LIKED IT. I ORDERED ABOUT 10 ITEMS WORTH ABOUT $200.00. I RECEIVED 5 ITEMS AND IT WASN'T EVEN THE ONES I WAS REALLY EXCITED ABOUT. THE QUALITY OF THE PRODUCT WAS POOR AND CHEAP. I INQUIRED ABOUT MY OTHER ITEMS AND THEY SAID THEY CAN'T DELIVER IT FOR A MONTH. WHAT THE HELL!. I WAS BACK AND FORTH WITH THEIR CUSTOMER SERVICE AND NOTHING WAS RESOLVED. I CANCELLED THE REST OF THE ITEMS AND THE REFUND WILL TAKE 7-25 DAYS. I WAS SO FURIOUS WITH THE WHOLE EXPERIENCE I WILL NEVER AGAIN USE THEM. I WILL BE MORE CAREFUL AND RESEARCH THE WEBSITE'S REVIEWS BEFORE ORDERING ON LINE...
Dear Jin G.
Thank you for taking your time to write your review.
We will checking the item before shipping it out, and if there is any issue, customer contact us at support ticket is much appreciated.
We had contacted you about this issue and figured out the best solution.
Thank you very much for your understanding.
Yours sincerely,
Nastydress.com Customer Service
I've ordered a few items from this place, and every time I'm let down more than the last. I should've learned from my mistake so it's really my fault. My last purchase was nice long sweater. Not only did it take 2 extra months to arrive, they must have put it in the dryer on high for those 2 months because the thing barely goes down to my waist. What a waist of time and money and unwanted stress. I can't even return it! Please don't be smitten with these "deals". It's not worth it. I will never order anything from these people again. What a joke!
Dear Katie P.
Thank you your feedback.
Could you please refer to your ticket? We have resolved it there and we are now awaiting for your reply.
We apologize for any inconvenience we may have caused.
Thank you very much for your understanding.
Yours sincerely,
Nastydress.com Customer Service
I placed an order for 2 bathing suits February 9/16. I was charged instantly and they have been stuck in Bejing since February 14/16. Unreal! I was told 10-25 business days for delivery. It is now March 9/16. Why stuck in Bejing for almost a month? I inquired and they now tell me to wait until at least April 5/16. What a joke. Never Order from them! I also read all these reviews and not impressed at all! Why advertise your products on so many sites when your nothing but a joke!
Dear Tara M.
Thank you for taking your time to write your review.
Some parcel could be delayed due to weather and peak season.
And we had contacted you to figure out the best solution for this issue.
Thank you for your support and understanding.
Yours sincerely,
Nastydress.com Customer Service
I ORDERED A DRESS ON 02/27/2016 I ALSO PAID FOR EXPEDITED SHIPPING. WELL TODAY IS 03/09... EXPEDITED FROM WHERE? SENT EMAIL FOR CUSTOMER SUPPORT NO RESPONSE CALLED NUMBER PROVIDED... MAGIC JACK PHONE SERVICE?! I JUST WANT MY MONEY BACK!
Dear Latasha C.
Thank you for taking your time to write your review.
The parcel had been delivered at 2016-3-1, please refer to the information that we had provided you at your support ticket.
Please work with us for this issue so that we could figure out solution to you.
Thank you very much for your understanding.
Yours sincerely,
Nastydress.com Customer Service
I bought a dress from this site and haven't received anything this was over 4 weeks ago. I opened a dispute with Paypal and the guy came back saying if I close the dispute with Paypal he will send my Item, which I did and he hasn't! I wouldn't recommend anyone buying from this site as I now can not claim my money back because I closed the dispute without reaching a compromise!
Dear KATHERINE M.
Thank you your feedback.
I would like to start off by telling you that we are so sorry about it.
We have reached an agreement and solved the problem in your ticket. Please contact us if you have any other problem.
Thank you for your support and patience.
Yours sincerely,
Nastydress.com Customer Service
I ordered a swimsuit from Nasty Dress which was not to size and I could not receive a refund as it is there swimsuit policy, it did not stat this when I purchased the garment and there support service is awful, I will never use again.
Dear Hayley T.
Thank you for taking your time to write your review.
I want to start by apologizing unreservedly to you for what has happened.
The return policy could support certain issue, please refer to http://www.nastydress.com/warranty-and-return/
We had get in touch with you for the best solution, if you have any further concern, please keep communication with us.
Yours sincerely,
Nastydress.com Customer Service
I ordered 3 pieces of clothing from them on 2/10. They charged my credit card the same date. The order stays in "Processing" state since then. Two weeks after the order had not been shipped I requested information about the reason for delays and received a vague explanation that they have to pass quality control of their clothing and that it will be ready to ship around 3/2. On 3/7 I confirmed that the status of my order hadn't changed, sent them another request for information and received the same answer with the expected ship date moved over to the 3/21. I am cancelling the order through my credit card since I do not trust anything the owners of this web site are saying.
In future before ordering from an unknown site I would make sure to check their credibility first.
Dear Natalya B.
Thank you so much for your important feedback.
Would you mind sending us your valid order number or email address? If we made a mistake, we would like to assist you so much therefore contact information is very important for both of us.
Thank you very much for your kind support in our work in advance!
Yours sincerely,
Nastydress.com Customer Service
I decided to order a few things since something I wanted was at a great price. I paid EXTRA for faster shipping, and when my items hadn't shipped out - I contacted them. They said that one of my items was on back order and asked if I would wait. (In very terrible broken English). I figured, why not, I had already waited this long. Fast forward to a month later and I STILL don't have my items. Worse yet - they say they are still being processed. I already messaged to cancel my order and will take further action if necessary. Inexpensive prices, yes, but I can pay slightly more and get my order a month (or more) faster.
Dear Shana Hyman.
Thank you your feedback.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket.
Thank you very much for your understanding.
Yours sincerely,
Nastydress.com Customer Service
I bought a new coat from Nasty Dress which looked pretty cool in the pictures. The transaction was smooth and easy, and they sent me a photo of my package and label when they sent it out. It took 2 1/2 weeks to get to me in Australia, which was pretty quick considering how slow our postage has been lately. I was pleasantly surprised to find that my coat looked even better in real life than I expected and fits well, so I am very happy with the experience.
The website offers a wide variety of clothes at a cheaper price than some of the others I have seen which sell the same types of clothes. I have been very happy and will definitely buy again from here.
THIS PLACE IS A RIP OFF! THEY SUCK! NOTHING IS LIKE THE PICTURE! THERE BARBIE DOLL CLOTHES! THE SITE IS FAKE! NO WONDER EVERYTHING IS CHEAP! DO NOT USE THIS SITE!
Dear Barbara A.
Thank you for taking your time to write your review.
We had contacted you about this issue but didn’t received your reply.
Please rest assured that we are more than willing to help customer. Would you mind to reply us?
Thank you very much for your understanding.
Yours sincerely,
Nastydress.com Customer Service
I have an event to attend and i went online and found your webiste, thinking i was going to get a great dress for my event. The Red dress that i received was so poor quality, i couldn't get my arm in the sleeve. This material is like costume, and did not fit at all. This site is a rip off and should be taken down. The picture and models are not what you recieve. I am requesting a full refund on both of my items that i purchased. I will never use this site and i will be warning my family and friends also not to purchase anything from this company, now i have to go out and purchase another outfit for my event. I am so disappointed. FALSEADVERTISEMENT!
Dear Maria A.
Thank you for notifying us of your complaint.
First, I want to offer my sincerest apologies to you for the issue.
Please refer to the size chart at each page of item description.
Your case has been taken cared of by our support team. We had contacted you for the solution, please work with us so that we could go ahead.
Thank you very much for your understanding.
Yours sincerely,
Nastydress.com Customer Service
Ordered 2 dresses. Although not happy with the items I cannot fault their customer service - they refunded the price of the items, well done, very few companies try so hard to repair their reputation.
Answer: So sorry that I ordered from this company. It's an absolute scam. If it's too good to be true then it usually is!
Answer: Hello Ladies, If all of us put our money together that this company has of ours we could fly there and kick some butt. Seriously, PLEASE DO NOT ORDER. I read your reviews and it's always the same. I placed my Order Dec 2014, YES A YEAR AGO. I still get the response that most of you get. Has been shipped, hers the tracking number Blah Blah. I still try to contact these people twice monthly and ask the same questions with the same response and as of 2 days ago, now they claim they have no record of my order. It's for $35.00. And now my mission has become over the last year just to harass them for product. I don't care what condition or how it looks I want what I paid for. Yes, I take some small blame since I did not check them out before ordering but I was raised with values and principals to trust, and yes. INTERNET< do not trust,. Well, they scammed me so Im gona tell the world about this even after I receive my order. Im sure I won't but that does not stop me. In closing, good luck with your personal experience with this scam. I don't know why companies are allowed to operate in this fashion and possibly there does need to be some kind of legislation with the world wide web a part of daily life now. AND iM NOT one that advocates more government in my life. So, ladies, I wish you good luck with your dealings and just remember when I contact this place, I mention all of us who have been SCAMED. Hey, Fashion show, with their products to inform people this is what can and will happen to you. Im taking this business off the planet. Peace and light to all.
Answer: Dear helena, Thank you for your question. Please refer to the size chart before you choose the size. If you have any further concern, please feel free to contact us. You are a valued customer, and we are committed to providing you with the best service possible. Best Regards Nastydress Customer Service
Answer: Bad quality, bad management, etc equals bad reviews. The fact that they take your money and don't deliver the goods is more than bad its criminal. Please don't consider the bad reviews bogus. Question the good ones!
Answer: You will not get it in time for your trip. Your first mistake was ordering from them :(
Answer: For me i paid with my Paypal so i didn't give them my bank details. But i think they are thieves because ordered my dress on the 04/02/16 and still hasn't received it yet. Not even a message To say if it been shipped or not.
Answer: You not going to receive it. When you try to track your order the tracking number will be invalid
Answer: My shipping package had China on it... BUT be prepared to wait months for your order. I order in early March and got the dress in late April. I order an XL and it actually fit. DEFINITELY don't pay for a speedy delivery because I did and it was a waste of money. I will NEVER EVER order from them again.
Answer: Most people that order from this site never get their merchandise. I had to fight with them to get my money back. It's a scam!
Answer: I orderd my stuff got half of it... still didnt recieve the rest gotnhold of two chineses girls sooo rude from the customer service team. Didnt want the clothes very werid! So went through paypal they said i have to send the parcel back to them which cost me more then wot i brought so went throu barclays bank and the ombusman 3 mnths later got my money bk wasnt stopping till ingot it all back... The seller wanted to give me only $15 bull crap i refused so i took it futher. Thats the way to go to get ur money back!
Dear LORRAINE,
Thank you for your valuable feedback.
I want to start by apologizing unreservedly to you for what has happened.
Please confirm if the information is correct when you submitted the ticket.
We had checked this issue and figured out the best solution to your agreement, if you have any further concern, please keep communication there.
Thank you for your support.
Yours sincerely,
Nastydress.com Customer Service