NamecheapReviews 8,209

Since around 2002 I have used around 13 different domain registrars for a number of different reasons. In this case, I specifically want to mention Namecheap. They used to be one of the best registrar to choose from around 2009, but they have seriously sold out in terms of customer service and consumer protections. Recently decided to start to put together a new website as a public resource to help content creators learn their rights in regards to fair use, but my registration of a domain for this purpose was rejected by NameCheap. I'm currently in the process of cutting ties with them and moving my domains over to another competing registrar, but that's not the only issue I have had with them. I've had them refund me my money and unregister a domain due to a "billing error", though the money had left my account and I had already had a website up on the domain they refunded. They then took the domain away, and when I went to re-register, it wouldn't let me. I gave up on the domain, but I do see it registered by someone else now.

Their support sucks and their security sucks.

Sorry to say a very bad experience. You cannot reach them by phone only chat and email. I ordered a domain though them and they tacked on another domain and charged me for it without my knowledge. When I contacted the and showed the activation email and how it only had one domain instead of two this is how they responded.

"Much to our regret it is not possible to cancel the domain names registration and issue a refund since they were registered more than 72 hours. However, we may offer you the following options:

- try selling the domains on our Marketplace (you can find more information here: https://www.namecheap.com/support/knowledgebase/article.aspx/38/15/what-is-namecheaps-marketplace)
- push them to another Namecheap user
- simply let them expire.

If none of the options is suitable to you, we can remove the domains from your account as a courtesy. If latter is the case, please confirm the following:

Namecheap will immediately become the registrant of the domain names and you will lose any and all rights to them. You understand the domains may be used, auctioned, renewed, or deleted at any time without your approval or compensation. There is no recovery, renewal or grace period once in this state. You cannot re-register or re-purchase the domains."

It's the worst company ever. They stopped my account without me knowing and it's been so far 3 days and they didn't solve my problem and they are not helping me at all and my website is down and I can't enter to my account at namecheap to fix it and I'm losing money every hour because of them, it's the worst company ever. I'll change it immediately when I got the account back, name.com is the best ever, I have 2 domins at name.com and I have never faced even 1 problem..

The worst customer support ever! I've been trying to get G Suite configured for days, emailing and live chatting them to no avail.

It took around 6 minutes for an Eastern European support rep to log in to my account to figure out the problem. He didn't return with a solution. After a total of 14 minutes on live chat, he just ENDED my chat and left me hanging.

Other than that, if you don't require complex services, their domain registration is pretty simple and well priced.

My account was locked after a single wrong password input, not even 3 failed attempts, but one! My 3 domains registered on this account - GONE! Attempts in getting my account back - FAILED! Customer service sucks, I proved them my ownership of this account with paypal invoices but still got nothing but the same bullcrap for 3 days straight and it led nowhere... I registered a new domain with godaddy and am using their services now... FVCK NAMECHEAP!

I prefer Namecheap to buy my domains, and I've only had a few issues when there are offers and it takes a while to process them, but they do honor the codes.

The control panel can take a while to get used to, and some of the FAQ guides could be written without so much geek speak.

I'm much happier with Namecheap than other companies I have used. There are a few issues from time to time, but overall reliable, and they do have a good customer service from what I have used.

Namecheap are one of the world's best domain registrars, and it shows. I bought a couple of domains a few years ago, back when the UI wasn't as pretty as it is today. They have been consistently great in my time with them and I don't believe I'll ever switch to another company for domains.

The private email service is awesome. I always used GMail before going with Namecheap's OpenExchange platform and the OX platform works better for me.

I have been with Namecheap for sometimes now, spent a few hundreds dollars on domain name.
Today I wanted to renew a domain which expire in 11 days.
I tried to renew via my account but it says that I can't for whatever reason, I contacted support who said that I needed to renew 12 days prior to expiration or I need to spend $200+ to have it, OR let it expires and wait 30 days to renew it a normal cost. This is a joke, I never encounter problems like that with providers like Godaddy, Ghandi, register.com or 123-reg. I strongly recommend that you do not deal with namecheap regarding your domain names, They are thieves.

Namecheap has great prices and they are transparent about 2nd year domain prices when you first buy it. It is important because for some domain extensions, the prices can be doubled on the second year.
1. Now, at peak time during week days, the website is so slow so that it will take a long time to do basic domain maintenance. If you are in hurry that's not good. Sometimes the pageload just freezes and there is nothing you can do about it, you have to wait.
2. In order to get the authorization code for a transfer you have to wait 5 days
3. Namecheap is only an affiliate from enom.com

We contacted NameCheap to complain about one of their clients "AvalonPhoneFix.Ca" who is fraudulently using our toll free telephone number on their website being hosted on the NameCheap.Ca servers. In the first Chat Name Cheap admitted to being the Host for "AvalonPhoneFix.Ca", then in their second reply, their Abuse Dept. tried to deny it. So I had to prove that the fraudulent website was being hosted on the Name Cheap servers. Then the Name Cheap Abuse Dept. (Alexander Pe, Shift Leader) ignored our Invoice proving our ownership of the Toll Free Number in question. If Name Cheap is supporting fraudulent activity then we ought to reasonably assume and presume that they are prone to committing such illegal criminal acts themselves. Mark Smith - Secure Protect - Concerned Property Owner