I have to admit my order arrived quickly and the products were excellent for a beauty box. I didn't think I would have any issues as I canceled the monthly subscription as soon as the box was desptached the next day by the 23rd of the month.
I received an email a week later saying my June box was on its way. I hadn't ordered it, nor did it show up on my account as an order. I contacted LF via all mediums and, yes 100+ people can't be wrong. No response for a day despite writing negative tweets, and FB messages. I then got a reply to say I had subscribed and I had to see out my term (a month which I had) clearly an incapable being who can't read, and unprofessional as it took so long to reply.
I can only deduce they have so many complaints they can't handle them. My situation is ongoing, but as a beauty blogger, they are going to get the worst review ever if they don't resolve this. I'll probably like the box, but it's the principle, that I didn't order it and followed their guidelines. Also the customer service girl should have known I was within my 14 day cooling off period, and by cancelling I was exercising my right to cancel. This was ignored or the girl didn't understand it.
Yes, these reviews are real. The customer service is bad, and is long winded. If they don't resolve things I will just keep writing bad reviews and post them on my site and social media.