Their website tells untruths. On the front page it simply says 'Free shipping over £25' but I was still charged. Apparently this is because you have to enter a code, but that is not made clear on the front page which was all I looked at. Apparently on page 309 (or something lol) of the T&Cs it says about this, but who reads that. I just trust the front page, but don't trust these guys ever.

Paid extra for fast delivery so I can get my item on time. Took 4 days to do the dispatch so I ended up having the present I intended to give to my friend several days later. The only company in the world that doesn't advise an estimated dispatch time anywhere on the website or mention it will take days or weeks when you place the order. Also the only UK so called company taking more than 2 days tk dispatch an item in my experience

I was amazed to read the Fragrance Direct has such a low rating. I have bought from them a number of times and am always impressed by the ease of using the website, and the speed of delivery. I have never had cause to return an item, so can't comment on that. I find the prices are competitive, and I have found no fault with the goods, which always arrive well packed. I can easily recommend Fragrance Direct as a company that has never let me down.

Box seemed genuine and was wrapped in cellophane. The bottle was made of acrylic and had rough edges. I've been using Hugo Boss Femme for years but this smelt nothing like it. Washed it off after ten minutes. I certainly wouldn't buy from them again.

Poor custom service. Confusing website, say they ship worldwide. But no. They should train their custom service and those who work the chat. Bad product. Stay away from Fragrance Direct

I ordered a couple of perfumes and a bracelet came free with one of them. Thought it would be a nice touch for a teenager but guess what, when it arrived no bracelet. I was asked to take a picture of the box without the bracelet. Avoid this company folks. Said they didn't have anyomre bracelets to send and i could return the perfumes at my expense.

Ordered my aftershave with next day before 4pm delivery and 4 days later it still hasn't come, and my royal mail tracker has said it's being prepared by the sender for the past 2 days. Would not recommend people shop here and I will be buying from this site again.

I bought ladies Eau de perfume La Vie est belle which was very expensive. I could not smell anything on spraying total fakes

As far as I might be concerned, this was an incredible work, however now I am completely satisfied with you. You assisted me with getting your administration back again actually rapidly. Incredibly Recommended

Bought CK Euphoria EDP 100ml for my wife's birthday from Fragrance Direct on 1/6/20. This is clearly not the genuine article. You can hardly smell it. Needs a lot more sprays and fades quickly. My wife has used this perfume for years so knows what is right.
Avoid Fragrance Direct!

Ignore any bad reviews I got a bottle of £55 perfume for £35 free delivery. When i panicked and chased the delivery it was on my doorstep the next day. I smell amazing! Thankyou perfume direct

Good promotion on fake perfumes! The smell is the same but it fade away after 1-2 hours! Total scam!

I ordered an item online, and received a different one. When I called up, the lady was friendly, but said the images on the website are for 'illustration purposes'. I base my purchase on what I see! So I wouldn't recommend this website, as the items pictured may not be what you reiceive. It's a bit of a lottery. Now I have to faff around returning the item. Disappointed.

The bad reviews boggled my mind! The delivery was quick (royal mail special delivery) & the products are definitely authentic.

They will not issue a refund, only store gift card. If there is an issue with your parcel, they simply ignore you for weeks and then say we cannot issue refund only store credit. I do not need store credit as I had to buy replacement elsewhere. Money stuck now with these fraudsters.

I do not believe the perfumes are genuine. I ordered a Jean Paul guiltier original for my mother (this is her signature perfume). When I received it I compared it to one I had purchased from the high street and the difference in colour was significantly lighter I was shocked. If you purchase this perfume regularly you would know they can differ slightly in colour but not to this extreme. It looked like water with a scent, it was either not genuine or had been watered down. The smell was the same but the staying power didn't last long at all (maybe 2 hours). I called up on the day I received the item to state my concerns and the customer service rep just said return it so that's what I did. I will give them one star for the fact the return process was easy for me and the money arrived back in my account within a week of sending it back. I will not be purchasing from them ever again.

Photo attached is the high street one on the left and fragrance direct on the right ( I'm aware the curtain behind the high street one is darker but to the naked eye it made no difference the fragrance direct perfume is significantly lighter regardless)

I've been ordering from fragrance direct for a couple of years now. I often thought my prada perfumes were really weak and lost their small after a short time. I've ordered prada Luna rossa for my husband and sons on more than one occasion. They agree with me you have to use about 20 sprays to actually smell it and then the smell just disappears. I don't know why I carried on reordering. I won't be in the future. It's far too expensive to be fake or imitation. I've spent hundreds of pounds with this company. They should be thoroughly ashamed of themselves ripping people off like this, especially at Christmas which is when I and many others order for Christmas presents. Prada is a very strong distinct fragrance. Not the pathetic excuse for a fragrance you offer and supply. Just out to con people. Disgusting.

Bear in mind the company sells discontinued or excess lines, so it's no frills here, so when it's sold out, it's gone. I've used them a couple of times and the service is good, but could be better.

Sometimes the website isn't updated, and items go out of stock, or a photo isn't accurate, but given the huge discounts this can be over looked. Delivery isn't fast, but arrives within the allotted time (within 5 working days). You have to make it worthwhile to place an order as free delivery is when you order £40 or sometimes a promotion when they lower the threshold to £20.

Warning. FAKE.The company does not care, they will send you to the manufacturer Cody if you claim fraud. They will NOT inspect the bottles themselves. 1. look at the amount in the bottle. 2 look at the "Cool Water" its written in the wrong font! 3 Look under "Cool water", its not written "woman" 4 Look under the (top) shape its flat surfaces not round. I did get my money back but not for the shipping. I also ordered a euphoria that was equally bad in smell and with fake metal covering. I spoke to a investigator of fake parfumes who confirmed that a real euphoria always has real metal covering. Fragrance Direct did not accept this review on their site.

Some brilliant prices on this website, and order arrived quickly and in good condition.

I am not sure why so many bad reviews as I've never had a problem and love all the products purchased for my Christmas presents and for myself. Please give this company a break and see for yourself.

Placed a order in Dec 2020, confirmed, paid, waited 5 weeks-- FRAGRANCE DIRECT cancelled at the end of January invoking problems with DPD delivery service and BREXIT -- promised to myself never again order from them
But 3 MONTHS later on 13 April, I placed a order again and same thing happened: paid, order got confirmation and after 3 weeks FRAGRANCE D cancelled again on me invoking the same problem with DPD delivery service and BREXIT.
If you're from outside UK due yourself a service and don't waste time ordering with FRAGRANCE DIRECT!

Avoid this company at all costs, poor packaging and charge postage over £75 arrived all crushed, Sean online chat arrogant and NO closure to my concerns, See other reviews on Trustpilot UK, AVOID This company at all costs.
Try other online companies Amazon UK etc far superior service.