Fragrance Direct

Purchase perfume for a present, didn't receive it and had follow up messages to state it hadnt been dispatched and they were looking into it. Tried to call several times to speak with someone and no answer to the call apart from a message they are busy please hold. I cancelled with my bank and they advised that the payment was made and it was a reoccurring payment: This is yet ANOTHER scam site AVOID.

I bought a perfume from perfume direct, I told them it was incorrect and I needed to return. They sent me their return address so I sent it back paying for postage myself in April. I then sent them the tracking receipt. Since then I've been chasing my refund but I've still not got it. They don't reply to emails weeks later and it always " we have to check with the warehouse" bunch of scammers

Box seemed genuine and was wrapped in cellophane. The bottle was made of acrylic and had rough edges. I've been using Hugo Boss Femme for years but this smelt nothing like it. Washed it off after ten minutes. I certainly wouldn't buy from them again.

Ordered my aftershave with next day before 4pm delivery and 4 days later it still hasn't come, and my royal mail tracker has said it's being prepared by the sender for the past 2 days. Would not recommend people shop here and I will be buying from this site again.

Their website tells untruths. On the front page it simply says 'Free shipping over £25' but I was still charged. Apparently this is because you have to enter a code, but that is not made clear on the front page which was all I looked at. Apparently on page 309 (or something lol) of the T&Cs it says about this, but who reads that. I just trust the front page, but don't trust these guys ever.

I am disgusted to have only received one of 2 of the same perfume refills I ordered was told to send an email to take photos of what I received it's disgusting never had this problem with any other fragrance company I will not be ordering from them again I recommend nobody does to avoid being disappointed. It is theft I am furious

They will not issue a refund, only store gift card. If there is an issue with your parcel, they simply ignore you for weeks and then say we cannot issue refund only store credit. I do not need store credit as I had to buy replacement elsewhere. Money stuck now with these fraudsters.

I have purchased many times but on this occassion my very expensive bottle of Dior doesn't seem like the real thing. My colleagues always comment on my perfume as I've been using Dior for many years. On my recent purchase I can't smell it and no one has commented either.

I won't purchase again from this Company and will take my business elsewhere.

Warning. FAKE.The company does not care, they will send you to the manufacturer Cody if you claim fraud. They will NOT inspect the bottles themselves. 1. look at the amount in the bottle. 2 look at the "Cool Water" its written in the wrong font! 3 Look under "Cool water", its not written "woman" 4 Look under the (top) shape its flat surfaces not round. I did get my money back but not for the shipping. I also ordered a euphoria that was equally bad in smell and with fake metal covering. I spoke to a investigator of fake parfumes who confirmed that a real euphoria always has real metal covering. Fragrance Direct did not accept this review on their site.

The perfume came damaged and just because the delivery box wasn't wet, I wasn't granted a refund or replacement. It doesn't even make sense because the tin the perfume came in was SEALED and the damaged perfume was stuck in the tin. Scummy company, I'm out of money for no reason now

The 2 perfumes i ordered are fake 100 pdrcent. I had opium and eternity. But still had bottles with perfume in brought from house of fraiser. The outer packet was wrong the writing on on bottles was wrong smell never lasted. I called them they said not fake. Trust me its FAKE

Bear in mind the company sells discontinued or excess lines, so it's no frills here, so when it's sold out, it's gone. I've used them a couple of times and the service is good, but could be better.

Sometimes the website isn't updated, and items go out of stock, or a photo isn't accurate, but given the huge discounts this can be over looked. Delivery isn't fast, but arrives within the allotted time (within 5 working days). You have to make it worthwhile to place an order as free delivery is when you order £40 or sometimes a promotion when they lower the threshold to £20.

I do not believe the perfumes are genuine. I ordered a Jean Paul guiltier original for my mother (this is her signature perfume). When I received it I compared it to one I had purchased from the high street and the difference in colour was significantly lighter I was shocked. If you purchase this perfume regularly you would know they can differ slightly in colour but not to this extreme. It looked like water with a scent, it was either not genuine or had been watered down. The smell was the same but the staying power didn't last long at all (maybe 2 hours). I called up on the day I received the item to state my concerns and the customer service rep just said return it so that's what I did. I will give them one star for the fact the return process was easy for me and the money arrived back in my account within a week of sending it back. I will not be purchasing from them ever again.

Photo attached is the high street one on the left and fragrance direct on the right ( I'm aware the curtain behind the high street one is darker but to the naked eye it made no difference the fragrance direct perfume is significantly lighter regardless)

I was amazed to read the Fragrance Direct has such a low rating. I have bought from them a number of times and am always impressed by the ease of using the website, and the speed of delivery. I have never had cause to return an item, so can't comment on that. I find the prices are competitive, and I have found no fault with the goods, which always arrive well packed. I can easily recommend Fragrance Direct as a company that has never let me down.

Paid extra for fast delivery so I can get my item on time. Took 4 days to do the dispatch so I ended up having the present I intended to give to my friend several days later. The only company in the world that doesn't advise an estimated dispatch time anywhere on the website or mention it will take days or weeks when you place the order. Also the only UK so called company taking more than 2 days tk dispatch an item in my experience