Fragrance Direct has a consumer rating of 1.9 stars from 48 reviews indicating that most customers are generally dissatisfied with their purchases. Consumers complaining about Fragrance Direct most frequently mention customer service problems. Fragrance Direct ranks 118th among Perfume sites.
I was amazed to read the Fragrance Direct has such a low rating. I have bought from them a number of times and am always impressed by the ease of using the website, and the speed of delivery. I have never had cause to return an item, so can't comment on that. I find the prices are competitive, and I have found no fault with the goods, which always arrive well packed. I can easily recommend Fragrance Direct as a company that has never let me down.See positive reviews
Order since November still is not dispatched, I've got excuses like "black friday's fault" or "Royal mail's fault". I was told to wait until "magic" day comes, so I could cancel the order, though they took my money already and admit order is not dispatched, but I have to wait ayway. I've already written reviews on other websites, for example, on Trustpilot, where fake good reviews appear the next minute after one real bad is posted. So, obviously, bad review is drown down and nobody sees it.See critical reviews
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No perfumes and aerosols can't be shipped out of country's due to the regulations
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