Fragrance Direct

I've been ordering from fragrance direct for a couple of years now. I often thought my prada perfumes were really weak and lost their small after a short time. I've ordered prada Luna rossa for my husband and sons on more than one occasion. They agree with me you have to use about 20 sprays to actually smell it and then the smell just disappears. I don't know why I carried on reordering. I won't be in the future. It's far too expensive to be fake or imitation. I've spent hundreds of pounds with this company. They should be thoroughly ashamed of themselves ripping people off like this, especially at Christmas which is when I and many others order for Christmas presents. Prada is a very strong distinct fragrance. Not the pathetic excuse for a fragrance you offer and supply. Just out to con people. Disgusting.

Wouldn't buy from them again, as just am very particular about gift sets being in perfect condition, but this one was damaged but had to post it immediately to the Isle of man a. Way. I think the gift set I bought (Daisy Dream by Marc Jacobs) may have been returned to fragrance direct before as you could tell by the damage inside the box the perfume & cream had been removed and put back in again! Fragrance Direct did offer a refund or replacement, but that was to late.

I have read few negative comments and I think is unfair, contacted costumers services really kind & helpful in every way. The free delivery come with a tracking number, I knew exactly the delivery date, I choose the gift packaging excellent, the product is authentic it was 200 mil Boss blue night and it does smell as the one I bought in Harrods but much cheaper. Why I am writing this review because some people are hinting the perfumes dont smell right.
I am happy with it

Order since November still is not dispatched, I've got excuses like "black friday's fault" or "Royal mail's fault". I was told to wait until "magic" day comes, so I could cancel the order, though they took my money already and admit order is not dispatched, but I have to wait ayway.
I've already written reviews on other websites, for example, on Trustpilot, where fake good reviews appear the next minute after one real bad is posted. So, obviously, bad review is drown down and nobody sees it.

Placed a order in Dec 2020, confirmed, paid, waited 5 weeks-- FRAGRANCE DIRECT cancelled at the end of January invoking problems with DPD delivery service and BREXIT -- promised to myself never again order from them
But 3 MONTHS later on 13 April, I placed a order again and same thing happened: paid, order got confirmation and after 3 weeks FRAGRANCE D cancelled again on me invoking the same problem with DPD delivery service and BREXIT.
If you're from outside UK due yourself a service and don't waste time ordering with FRAGRANCE DIRECT!

Avoid this company at all costs, poor packaging and charge postage over £75 arrived all crushed, Sean online chat arrogant and NO closure to my concerns, See other reviews on Trustpilot UK, AVOID This company at all costs.
Try other online companies Amazon UK etc far superior service.

I've never ordered from FragranceDirect before however I ordered a perfume, for my self and it arrived. I smelt it and the scent is totally different it's got like a alcoholic smell to it. I waited for it to set and I can't smell nothing it's like I'm smelling air and I don't know why I bothered buying it. Its just a waste of my money and it's not from u. K it's from France. I wont be buying from this website ever again. I've bought the brand I ordered before I know the smell and it's not authentic it's not the same so I thought I'd write this review so nobody goes through what I've been through and as a warning not to waste you're money.

I ordered for a special birthday was utterly disappointed when my order never arrived so I phoned told them my order was very late and they apologised and said they would be my order out that day or the latest the next day the 25 January now had email saying my order will not be delivered until the 26 January this is frustrating annoying and totally unacceptable never even had an email to say your order is going to be late in the beginning will never use this company again so unreliable

I got an email offering free eye cream gift timed at 7.30am and so@ midday I went online to order over £260 of goods yet at checkout no eye cream. When I phoned I got told that theyd sold out and there was nothing they were prepared to do. Theyre attitude was too bad, not interested. There was no apology, no solution offered and the guy could not care less I would not use them again. Awful service

BE CAREFUL WHEN ORDERING WITH THIS COMPANY. IT'S SAYS FREE DELIVERY OVER £20 AND OVER £50 INTERNATIONAL. YOU DON'T GET THIS AUTOMATICALLY AND IF YOU HAVE USED ANOTHER PROMO CODE, YOU DON'T GET IT AT ALL. IT IS FALSE ADVERTISING REALLY, JUST WHEN YOU SPEND AN HOUR SHOPPING, YOU DISCOVER AT CHECKOUT THAT YOU'RE NOT GETTING FREE DELIVERY. COMPLAINED TO CUSTOMER SERVICE BUT THEY ARE WORSE THAN USELESS, DIDN'T CARE. WON'T BE BACK IN A HURRY!