Fragrance Direct

I wish there were 0 stars.

Please be careful when ordering any items from this website:

--They sent me used products - with fingerprint from someone who wanted to play with the product. And they did not check it, they just simply shipped that item out.

--They do not care about packaging, so when I received the products, the box was out of shape, the part of the bottle were broken.

--Bad customer service people, who is sitting there and will point the finger at you when problems happens,'' sorry, but that was your fault''

--They sent me the wrong products.

--The products arrived leaked outside.

** I ordered 31 items - 2 used, 8 were damaged, 1 wrong product, 2 leaked. These and the rest were packed in a very bad condition box - which was used to ship fragile items. Who is caring here?

**They sent me an email saying sorry and blamed the shipping company for damaging the products.

The shipping product did their best to ship the products, and they did not change the content inside.

These guys should learn about customer service before doing business

I purchased Guccu Premiére for myself and Emporior Aramani for my brother and to my horror they are just cheap fake and orderless.

WHAT A Scam! I called Customer Service who didn't sound surprised or helpful at all. He just told me to print the return label and post with a note even though I have destroyed original packaging. I am finding it impossible to print the return label which apparently should present with a barcode.

What a waste of my hard earned money!

Never Again!

On the 20th of December 2021 I went in store at waltham Cross to purchase a bottle of perfume coco channel mademoiselle to gave as a Christmas present. I was told to collect it on the 23rd of December in store. When I went I was told by the cashier that customer service contacted me for it to be delivered at my home address, which on showing the cashier that I had not received any communication from them. She emailed them and copied me into it say to deliver the item at my home, she guaranteed it will arrive on Christmas eve. I never received any communication nor the package. I tried calling customer service but they were closed and on holidays. I went back in store on the 28th and I was told that they wasn't anything they could do. I wrote a complain via email. And they said sorry and refused to compensate me for the embarrassment coursed. I will never recommend them again being a loyal customer for years. I'm a nurse with Royal free NHS Trust and the present was meant for a friend with stag 4 cancer. Unprofessional and rude service to say the least. Anisa Lisa Mohammed.

I recently bought a few bottles of mens cologne from Fragrance Direct - Joop - Aramis - Paco Rabanne & Racing Green. The Aramis and Paco Rabanne smell of NOTHING! The Racing Green you have to spray on loads of it to get any smell - the Joop smells like Joop but doesnt last very long so obviously fake too. Spent £75 - my own fault, no such thing as a free lunch, should have bought 2 bottles of original for that money from duty free... don't know how they get away with it.

The bad reviews boggled my mind! The delivery was quick (royal mail special delivery) & the products are definitely authentic.

I ordered 3 perfumes. I've realized that it wasn't real, the smell didn't even last for a few seconds. Never buy anything again from this company. Waist of money. Very disappointed.

I decided I would treat myself this month by topping up my aftershave collection.

I then came across Fragrance Direct.

Usually I buy my aftershaves from The Perfume Shop and after this experience I will continue to do so.

Browsing through a somewhat cumbersome user interface I selected the aftershaves I wanted. My total bill came to around £280.00 and I opted for their next day delivery service. I did not give two thoughts to the amount spent as it seemed like a good deal.

My order was placed at around 13:30 on Friday 5th July.

By around 16:00 on Saturday 6th July my delivery had still not arrived.

I called the customer service department and was told that due to the high-value of my order and being a first time customer my order was placed on a "list" to be vetted for fraud concerns.

What angers me is my order was taken, money left my account and a confirmation email was received shortly after the transaction took place however Fragrance Direct by placing me on this "list" knew they would be unable to fulfil their contractual obligations to me by ensuring the products were delivered within specified time-frame.

I therefore wasted an entire Saturday waiting in doors for a delivery which I had paid an additional premium for to arrive on that day which Fragrance Direct failed to honour.

Nobody from the company attempted to contact me after my order was placed to a) highlight any concerns b) request the necessary information so that my order could be completed c) to advise me that the delivery would not be happening on my desired date and d) offer an apology.

I was simply left in the dark believing my order would arrive which I consider very bad practice.

I have no problem with a company requesting further information as a safeguard against fraud. I welcome it so long as it is communicated accordingly and does not impair my purchase.

From,

An extremely dissatisfied customer

Don't bother to send an item to Europe! If Fragrance Direct has a problem, they won't accept responsibility and will blame DPD. I ordered a birthday present for a friend on 23. 09. 15, paying for their express delivery to Norway, in advance, with extra time added incase of delays. I noticed by the due date of delivery, my parcel had still not arrived. When I first called DPD, they informed me that they had attempted to make contact with them on the 24th via email as there was a problem with their invoice (VAT number missing ect) When I called Fragrance Direct to enquire why I have to follow up on my own parcel and what DPD had informed me, their initial response was, they had not received any email from Dpd and they will rectify the problem. I waited till that afternoon and still no movement on my parcel. I called DPD again. They informed me the Fragrance Direct person didn't faxed a correct invoice to them but asked them to fill in the missing information on the old invoice? That's not allowed as the invoice has to be printed by the senders company. At this point I was very upset and annoyed! How hard can it be to forward a complete, correct invoice? Incompetence on all levels! I was still reeling that both parties were laying blame on each other. However DPD then emailed me a "screen shot" of the initial contact via email regarding the 24th! What liars? When I called FD again demanding why they are not taking responsibility and that I have proof that DPD is not to blame, the operations manager opted to resolve the situation! Till this day, my parcel has still not reached my friend for his birthday (express delivery is 3-5 days) and to add insult, Fragrance Direct has recalled their parcel two days ago and has emailed me to inform me that they have given a refund.