Anisa M.

On the 20th of December 2021 I went in store at waltham Cross to purchase a bottle of perfume coco channel mademoiselle to gave as a Christmas present. I was told to collect it on the 23rd of December in store. When I went I was told by the cashier that customer service contacted me for it to be delivered at my home address, which on showing the cashier that I had not received any communication from them. She emailed them and copied me into it say to deliver the item at my home, she guaranteed it will arrive on Christmas eve. I never received any communication nor the package. I tried calling customer service but they were closed and on holidays. I went back in store on the 28th and I was told that they wasn't anything they could do. I wrote a complain via email. And they said sorry and refused to compensate me for the embarrassment coursed. I will never recommend them again being a loyal customer for years. I'm a nurse with Royal free NHS Trust and the present was meant for a friend with stag 4 cancer. Unprofessional and rude service to say the least. Anisa Lisa Mohammed.