MyVanilla Debit CardReviews 246

On Nov 18,2024 MyVanilla lock me out of my account and stole my hard earn money off my debit card they keep saying that my information don't match what they have in they system I'm very disappointed I needed that money to pay my bills this month I'm so overwhelmed

After reading about this card, I decided to give it a try. I needed to use this card to get a train ticket out of state. After trying several times and the card being declined, I went to the Vanilla web page where it stated I needed register the card in my name to use it online. I did that and card continued to be declined by Vanilla because "Card could not be authenticated". I then tried to use it to get an Uber, again the card was denied. So I did a test and tried to buy something from several places online, and each time the same "card could not be authenticated" message popped up. To use it, you have to physically be in the place you plan to make the purchase. And since you can't withdraw money from ATM, your money is stuck on that card until you go somewhere and buy something.

Thank you Vanilla for screwing up my trip that I now cannot take. Amtrak near me does not have a ticket counter, and I needed to make my purchase of a ticket online. I cannot wait until I have exhausted all my funds from this card, so I can throw it into a fire where all the Vanilla cards should go.

So future potential Vanilla Card buyers, beware.

They don't value you as a customer. They don't resolve any problems or ripoffs tou have with vendors. Glutton at it finest.

If you're reading these reviews wondering if you should buy a MyVanilla card, DON'T WASTE YOUR TIME. These people will block your card and force you to get a new one EVERY 1-2 MONTHS. They claim there's sketchy activity on your account, but in reality someone is blocking your sh*t for fun. F*CK MYVANILLA. PICK *ANY* OTHER COMPANY.

I've been using for years but always transfer the balance to PayPal or Google pay. No payment issues when I do that.

We purchased quite a few gift cards, yearly for employees, and otherwise, and that won't be happening any longer due to the fact that they cannot stop theft, which is now the customers problem and after spending numerous hours on the phone literally numerous hours of waste of time they can't give solutions, and when they do give solutions, they sound irritated to even bother dealing with you when your purchasing from them it's the most insane thing I've ever seen I highly suggest don't purchase gift cards at all. Use some other way of gifting money to people because gift cards in general have become a disaster. Especially the vanilla company.!

I live in VA. All groceries stores sell only visa/MC Vanilla. A lot of cards don't have the 4 last digits. Stores won;t help you as all sales r final and don;t allow you to open the card even in front of them prior purchase. The Vanilla customer service will ask you to upload ID, receipts, front/back of giftcard and wait for 30 days of the verdict. Must submit to them several times: *******@incomm.com and fax *******563 as they will buy time pretexting not receive the proofs

I received a gift cardfrom secret Santa.
This card didn't have but 12 numbers for card number so I could not activate. Dec 17 sent proof but yet to have a working card. This is ridiculous.

I was happy with my vanilla card they're good at flagging your account when somebody's trying to take the money off of it but in the end it gets hacked entirely too much my new card is not even 30 days old and it's already been hacked twice and I'm still waiting on money that was hacked off for the one before it so I'm not real happy with my vanilla anymore

I got a vanilla gift card last year for a Xmas gift 50$ and I go to use it and it gets declined why cause the card number was stolen all of it but.03$. I was told that I would have to wait 45-90 days to get back my money on a new card. Now I go and get one for 20$ and again someone hacked the card and stolen all of it but.06$ and again I have to wait 45-90 days which is bull$#*!. I will never be getting another vanilla card ever again don't waste ur money.

Received a $50 gift card as a present and when I went to check the balance was 0. Someone had already hacked the card a taken the money barely 24 hours after it was purchased. DO NOT BUY THIS CARD. Their security is a joke, customer service useless, and no resolution given. Visa doesn't give a crap, they got their money, so it's a matter of complete indifference to them as to who actually ends up with the money. Use cash app or something else or get ripped off.

I purchased this card to make a on line purchase and placed 90.00 on it. Right from the first time I tried to use it there was trouble with the card and it wouldn't work. Now it says it has over 200.00 being held for purchases I never received the goods. Never buy this card stay away at all costs would give less then then zero stars if possible.

Never use the vanilla gift card, you will Get scammed last night we were at TGI friday's and We had money, but we were gonna put the rest of it on this gift card. And the waitress comes back and says that our card is declined and it kept coming back. Decline decline decline We checked it before we left and we had over $300 On it and we can't use it. We called customer service. He answers the phone and we are both both kept trying to talk to him And he kept saying hello Hello, and then hangs up the phoneso now we are out $300 + some the reviews say that the samething happpend to them We tried calling them back this morning. And now we can't even push the option for the operator it keeps hanging up on us.

This company is a scam! Their customer service is useless and condescending. They have no problem taking your money but you will have every difficulty in the world trying to use your money. I can't use my card in store by swiping it, typing it in manually, or online. It's useless. And when you call customer service they send you in circles. Bottom line is F**K vanilla gift card!

To sum it up, the prepaid debit card DOES work. However, it's more like this service is a fifty-year-old car with a shoddy battery that fails while you're driving on the highway. At some point, a faulty transaction happened and I was refunded. Vanilla took this as fraud and promptly canceled my card without telling me. Not so much as an email or a phone call. It took me three days to get ahold of them and customer service was absolutely not helpful. They basically held my money hostage I was able to get through with them, and even then it was a whole lot of stress that was not worth it.
App really sucks, website really sucks, service really sucks. Save yourself the trouble and find something else.

They are crooks and your money isn't safe! They will take your money and laugh at you while you wait hours trying to correct their mistakes.

After writing a one star review before, I am adding another star because finally my vanilla card released funds for my online order.

I had the worst experience with this company they cheat people out their money I got a card as a gift for my son for his birthday minor and we could use it after activating it so we called customer service and they told us they will send another one in the mail nothing after months so I called again and this time customer service was horrible she expected me to be ok she didn't like the tone of my voice now as I'm writing this been on hold to speak with her supervisor it's been almost an hour shame the people call customer service with a problem I never use curse word it's not how I speak this women was so sensitive I guess she was telling me how to speak and act I'm in shock such a big company will not train the customer service reps this shocked me but No one is just going to through money out the window