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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Mr. Amor in MYUS support gave me a great help in minutes,
And he made different tasks with alot of hospitality
Special thanks for this great team
Darwin saved my day today by helping me through my issue in timely manner.
And frankly all of the agents I have delt with in my US are so helpful and so Professional.
Thank you Darwin, Thank you MyUS.
Dispite my hiccups with battery oriented items and running to Lovely from the Support Team for help. It's pretty good. I get a selection of Carriers to choose from with time ranges on delivery along with the costs. For time-sensitive packages like gifts for the Holidays it can be an easy choice and just as advertised, the more you combine the more you save. Worth.
Dealt with Colleen regarding my inquiries.
Prompt responses and was a great help with everything i needed. Awesome service.
Great and fast responsive service from Louther he helped me within 2 mins :) i needed a tracking link for my package and he had it right away
Had to wait some time but the agent was very helpfull to me. Didn't use My us for a long time but for now it's still the cheapest way to ship.
Item received since 10 days but didn't place in my account. I said it takes sometime to be placed then after 10 days. I decide to talk to myus. Thank you.
Chat service is hardly ever available. You stay online waiting to be connected with an agent for over 20 minutes then all of a sudden, you get kicked out.
The MYUS company has a policy of requiring the customer to approve of the invoice and shipping list. So I noticed that mistakes were made and I was being charged quite a bit more than I should have been. I sent the invoice to the company and explained why I received so many freebies (the online form produced a message saying the price didn't seem reasonable!), and within less than 24 hours received a notice fro a service representative called Lovely that everything has been corrected.
Was assisted by Lovely, who was excellent. Responsive and patient, she explained the issue to me and then came up with a solution to my problem. Keeps me using MyUS even though corporate seems to be working hard to drive away long time, loyal customers like me away.
Customer support resounded well to my concern ( Jeff) and he assured me it will be resolved in 2-3 days.
Hello MyUS Team,
Look like this is the best way to reach busy customer service lines and their manager.
I have a very big shipping for 1690$, after shipment request was submitted i observed that the size of one of the packages was increased. Due to oversize nature of the item, this increase the dimensional weight of item by 20% and total weight by more than 10%. The MyUs did not explain the nature of this "FRAUD". The shipment was stopped and returned back, but it is already 9 days and it is still did not reflected in my suit! Based on the DHL tracking, all 4 packages were delivered to MyUs, but in my suit was logged only 2! Where 2 other ones for the last 5 days nobody can answer me! It is ridiculous, i have a signature of MyUs with delivery confirmation from DHL delivery, but MyUs telling they do not have a package! Where are the packages? Stollen?
The money for the return package still did not back to my account and there is no any sign that they will. After 4 emails (during week time) and not single reply i do not know how to communicate to this company. If no reply this time i left to submit case tohttps://www.ic3.gov/default.aspx and fraud case to my Bank.
Have a good day and Regards, Dmitry.
My payment issue was resolved immediately to my satisfaction. Beryl Grace was very courteous and understanding. Kudos!
Had a lost shipment, 5 minutes with live chat representative, its in my suite. This is just amazing.
He was very helpful. Had a nice time chatting with him. I Had all my question answered. Though had a long connecting time with the chat. But that's not his fault. MyUS should speed up the connecting, I mean handling chat with the Agent.
Great service by Mr. Abubaker. Assisted in sorting out my packages and a pending shipment. Thanks a lot.
I had a few questions regarding a package with not enough info and the assistant Abubaker was quick and very helpful in assisting me solve my issue. Many thanks to the MyUS team!
I made a mistake when declaring the value of an item.
I contacted online chat support and Collen Anne C was absolutely wonderful.
Very knowledgeable and speedy to respond.
One of the greatest online customer experience ever!
Full credit to her.
He helped me right away, i feel so relieved. He reassured me that my packages would be added on the next business day.
His Name: Pedde Jeff D.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mike. We are very sorry to hear that you had an issue reaching us. Occasionally, our queues get full with members in Live Chat. We do suggest that you try back a little later or send us a message instead if you have to wait longer than 4 minutes to connect. Please contact us again if you still need assistance so we can help.