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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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It always been good experience dealing with MYUS the customer service are very helpful lastly employee Pedde Jeff D was very helpful, the shipping is so fast they are very forgivable about many things, waving huge part of many fees, giving me many services for free and much much more.
Some times when i get the package the corners are little bit damaged and the boxs inside is little bit crushed.
Package was was found with unclaimed packages due to incomplete address. Customer service was excellent at addressing the issue.
One of the best in your customer service is Mr. Kamal, he always help me so fast and give me full information that I need of my shippments & fees. He us really friendly, helpful and always making sure that I am satisfied.
I would like to thank "Abigael" for her assistance in helping me correcting the value of an item, i entered it higher than its real cost by mistake.
There was a mistake, someone else's order was on our suite. Thank you for correcting the problem. Response was within 4 minutes and very helpful.
I have a problem with the real value of my item, my us give to it a 100$ value against the invoice that show a price of 15$; so i contact previusly 3 times by email the my.us service, with no one single answer. Next i tried 5 times for the chat then finally i can chat with your employees Louther, and he changed the value of the item and he was so patient to explain to me how the shipping calculator work, and how i can solve the problem if the cost overload the cost calculated on the shipping calculator page.
So i hope that there will be no problem.
The agent "Louther" assisted for my issue with professional and friendly way.
Thank u very much Louther. I will give A+++++ on myus and its staff
My experience was excellent and would like to thank Amor for all his help and patience with all the questions i had for him
Hi all them(agent) fast find good resolution i used myus maybe 2-3 year ago
Best company Ship worldwide!
Good for support agent name Amor
As soon as gave my information Abigael went on and do what she does best, sorting the customer out 1st hand. It made me feel so proud to being a valued customer of My US. With Abigael's super service, she acted like the face of the company. Keep up the good work.
Very responsive and friendly staff capable to assist you at any time with any sophisticated problem.
My experience with myus.com has only been amazing, Abubaker and the others I spoke to@ support are helpful and always available 24/7 no matter what the time. Excellent guys, keep it up!
Its really good and best service from myus.com and Mr. Abubaker from customer service Live Chat also about the shipping services and the price, insurance and photo service really its the best
Zyrra of Myus.com was very patient and helpful is providing assistance to the issue I raised - correction of wrong values entered by mistake.
I got a notice of something that is not my baggage.
I contacted it to MY US, the person in charge examined it by examining it as a mistake and handling it.
A huge thank you to Christian A. For taking the time to understand my invoicing issue and correcting it quickly so that my parcel was not delayed.
Talked with the great Louther ( your employee) she is so nice & great with customer care, she deserve more :) , still waiting the response for the holding packaging, she is so lovely and Feresha, Gine too.
Quick, easy and excellent service. Good technical support to with the possibility to upload the files directly in chat. Lovely was great to work with!
Been recently in contact using live chat and I am always glad everytime I get connected with Abubaker! He is very helpful and polite!
From Pedde Jeff D.
Many thanks for the service I got from him. He was helping and address all my questions although I had many
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sharwie. Thank you for your feedback. We are sorry to hear you had issues reaching us. When you experience a delay with connecting with us in Live Chat that usually means our queues are full with other members. We suggest you send us a message instead if you find yourself waiting longer than 4 minutes. We do appreciate your patience and your understanding!