MyUSReviews 5,288

I ordered some smoke alarms and some gas alarms, these were declined for shipping because they are "radioactive" I tried to contact myus but got a chat service with 1 x times generic answer agent. No technical help and no resolution. They also declined my package because it can not be shipped to South Africa. I had not even placed my ship request with myus yet, so they had no idea that I actually wanted to ship my detectors to South Africa. In actual fact I wanted to ship them to Kazakhstan. This is very unproffessional service, they then further told me it has been escalated but it can take up to 48 hours to contact me. Seriously?

I was initially very surprised how easy it was to set up my account, got my Suite Number and address literally with a few clicks of the mouse. Then I looked at the shipping calculator and bought my product at Walmart, when I entered the Suite Address for shipping from Walmart to MyUS the taxes on the purchase were automatically removed. (Immediate saving). Then my bike was shipped from Walmart to the MyUS warehouse in Florida. My bike took a longer time to get from Walmarts warehouse to MyUS facility than it took to arrive in the United Kingdom. It was shipped from MyUS on *******@14:31 and on *******@10:09 was received at my front door in England. I couldnt believe it I am really pleased with this superfast service.
Now with all that great stuff being said I did have a small problem with the calculation of my shipping costs due to the fact that the bike box was considered oversized and the cheapest shipping method (Budget) was not applicable to my package. The rules surrounding the shipment of oversized packages can be interpreted in various ways by different persons. The bottom line was that the budget shipping option was not available for my product due to the size but this information is NOT clearly found on the shipping calculator. My advice is to check with MyUS before sending your oversized shipment and verify the charges prior to purchase hence making a more informed decision.
I debated my shipping charges and the help I received was fantastic! I want to express my extreme gratitude and awe at the expertise, customer service, great kindness and understanding of ZYRRA. She was efficient, courteous and expressed a genuine understanding of my situation. Thank you for the personal touch, so seldom seen in this setting. Then she quickly and efficiently dealt with my issue before long we came to a very favourable decision on my behalf. The level of customer service is very good and their communication level is very efficient.
This is my first time making use of International Shipping Service so the experience was a bit of an eye opener, but that being said I will definitely recommend MyUS to all my friends and family who are in need of a shipping service.
Great service! Very helpful and attentive
International Shipping is filled with a lot of rules regarding what you can ship and also certain countries ban certain items from entry or some items are prohibited by US authorities to be shipped to certain countries. Make sure and check your countries rules and regulations before purchase. Also be sure to check the shipper list of banned or dangerous goods which might not be eligible for shipping.

I have several packages in MyUS Warehouse, I need to abandon the perfume in one package, review the price of the free gift from the merchant and check the item numbers in a package. I have sent tons Email to MyUS, but MyUS can not give any suggestion and reply rudely, "We were not able to complete the requests".
My problems have not been solved in two weeks even I have sent tons of emails. Luckily, I spoke to Darwin today, who answered my questions and solved all the problems efficiently, All fives stars go to Darwin! Thanks to Darwin, so I can deliver my things to Australia soon.