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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Luke and Ashley did fantastic and very professional service. They were very patient with my request and guided me step by step
Corrected the declared values as i entered the wrong amounts accidentally. While it took awhile for someone to be allocated to my case, once Ginalyn was assigned, it was fixed up very quickly. Ginalyn was responsive and friendly!
Good overall platform. Customer service representative Talal was great.
The only gripe I have with MYUs is the laborious process of having to action and send invoice of prices of items, and the website requies a certain format for attachments of invoices.
Simple and direct Amor answered all my questions and helped me understand more of the options offered by MyUS. Thanks.
ALL MY QUERIES HAS BEEN SOLVED, READY TO BUY PRODUCT IN NEXT WEEK, Enjoyed service by your support staff on chat and found all my queries solution in one go, Just one suggestion though please have one section or blog regarding Import Duties & Taxes on your site
An agent with the name of Abubaker just assisted me with splitting an item with Lithium ion batteries (cellphone power bank) from one of my packages. This will allow me to return just the power bank instead of the whole package. Now all i need to do is wait a few days until the split has been done. It took quote some time (about 30min) to get connected to an agent, but it was worth the wait.
Pedde Jeff D. Is very helpful guy! I send my item to MYUS, but it cannot ship to my country. They he worked for returning items to the net shop. Very fast and professional work. Thank you very much!
Very pleased with Jeff D.
Took a bit long to get through to the chat support, but good service when I got through
Colleen Anne C. Was very helpful! Responded quickly as soon as we got connected which was great since I waited for a while to even get a representative. She helped me with what I needed right away. Had to wait for a bit for her to make some requested changes. Other than that, response was very fast and everything went smoothly!
I was having issue with missing package. After contacting with support (Mr. Luke) he found it and provided for me. Many thanks to him
I accidentally put the incorrect address in shipping details to MyUS, then I was so concerned with my parcel! Luckily, I got Zyrra who helped me get my parcel in My suite, thank you very much for helping me! Hope you guys all have a great day!
The site was giving me difficulty, trying to connect on live chat was a bit of a pain as the wait was hours, but once I got an agent, Jeff P. He was excellent, understanding and very efficient. Thanks again Jeff! You made my MyUs experience that much better!
Busy slow support but nice agent, good packaging service, good site options,
Wish to make the base photo for free to make distinguishing packages easier
I had a problem from an old account that I couldn't cancel, I communicated by live chat with Pedde Jeff D who helped me with minimum time of service. I really appreciate him.
Thank you MyUs, and thank you Pedde Jeff D.
Worst service I have ever experienced! I ordered two packages. Both were not delivered. They said it was lost and it is my problem. I lost hundreds of dollars... I mean: What the $#*! is wrong with you guys? Don´t you care when customers go away and don´t use your services anymore because you can´t even do what you have promised at the first place?
Also customs are pretty high so at the end it makes no much of a difference, if you buy it in America or in your own country. (Talking about Europe)
Ridiculous! I had to pay more fees than actually the package was worth!
Guys, seriously don´t choose MyUs. Your money is more worth than spending it on a membership with these fellas. There are lot of other services which perform 1000 times better and care about their customers.
NEVER AGAIN!
Thank you kindly.
I made a mistake in my destination address.
I switched my address after sending it.
I want to send it to Sokuroji instead of Minemura.
Thank you kindly.
Amor helped me to verify my credit card and did an excellent job. It was smooth and guided me through the steps and completed that in less than 5 min.
Thanks to Amor to help me with the doubts about my package. It was very useful, now a ican track the status of the shipment
The first customer service agent was not helpful at all and I complained. The person that reached out to me afterwards was helpful and I did get an apology for the service. I am currently testing out the service. They said they have coached the agent and hopefully my experience will continue to be good.
Hi Samuel. We are truly sorry to hear about this. We have contacted you directly via email to help resolve this to your satisfaction.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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