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MyUS
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MyUSReviews 5,288

3.9
myus.com

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MyUS Reviews Summary

MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.

service
711
value
617
shipping
554
returns
378
quality
559

We monitor reviews for authenticity

Morocco
1 review
0 helpful votes
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Good
December 10, 2017

Good. Pedde Jeff D. Helped me with an issue I had about locating a package that wasn't yet processed by MyUS

Date of experience: December 10, 2017
Saudi Arabia
1 review
0 helpful votes
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Informative. Nice.
December 10, 2017

I had a simple question so i used the live chat feature.
It was fast and easy.
Thanks to Pedde Jeff D.
Very informative. Nice.

Date of experience: December 10, 2017
Kuwait
1 review
0 helpful votes
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Helpful
December 10, 2017

Thanks for Pedde Jeff D in MyUS support he explained my everything I need and explained why my account is in hold I just need to wait for the next busines day for MyUS team to review my documents.

Date of experience: December 10, 2017
Egypt
1 review
0 helpful votes
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Flawless
December 10, 2017

Agent name is Kamal
714-421 Case *******
I requested a refund and it was immediately accepted
I'm expecting the money to return in 7-10 days

Date of experience: December 10, 2017
Hong Kong
1 review
0 helpful votes
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Very helpful staff.
December 10, 2017

Abigael is very helpful to assist my international queries. I want to understand my cost of shipping a heavy outdoor storage oversea. Abigael let me know any extra cost, insurance, and check for me it can be shipped. He also advise me I will have 20% discount on my first shipment. With his detail explanation, I will have confident of trying my shipping wih MyUS

Date of experience: December 10, 2017
GB
1 review
0 helpful votes
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He was very helpful and fulfilled my request. He is knowledgeable and guided me to every step in setting my account.

Date of experience: December 10, 2017
Palau
1 review
0 helpful votes
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Excellent customer service
December 10, 2017

Erika and Luke replied to my many emails and did so quickly and got my packages sent.
I truly appreciate the professional customer service.

Date of experience: December 10, 2017
Saudi Arabia
1 review
0 helpful votes
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Amazing
December 10, 2017

Thanks for Talal for updating the price and rapid response, I was worried this could be a problem, but really it went very easy and smoothly

Date of experience: December 10, 2017
Saudi Arabia
1 review
0 helpful votes
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Excellent Employee
December 9, 2017

I had a problem in MyUS then I contacted with Mr. Peddo Jeff D. He was nice helpful and great. He solve my issue completely. Thanks a lot.

Date of experience: December 9, 2017
Japan
1 review
0 helpful votes
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Chat support agent Pedde Jeff D. Was great - he did the best he could to help me with two issues. One was fully resolved (thank you), but unfortunately the second issue was not (not his fault - my package was received by MyUS and sent to another customer by mistake). I'm now waiting on escalation to resolve the issue amicably...

Date of experience: December 9, 2017
Charlene M. — MyUS Rep
over a year old

Hi Jerome. We are truly sorry to hear that this happened. Our Customer Service team will contact you very soon with an update on your case. We appreciate your understanding.

Malaysia
1 review
0 helpful votes
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Excellent service provided by Mr. Pedde Jeff D during my online chat help request. Seamless and very quick to respond. Recommended!

Date of experience: December 9, 2017
Maldives
1 review
0 helpful votes
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Live Chat - Christian A.
December 9, 2017

My live chat with Christian A. Was very quick and easy. Far beyond my high expectancy. I was confused with a carrier option missing, and he told me the reason instantly without delay.
Compared to some other live chats I've had with big companies, this was by far the quickest and simplest. He even gave me a quick tip! Kudos to Christian A.

Thanks,
Mijwal.

Date of experience: December 9, 2017
Australia
1 review
0 helpful votes
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Christian A
December 9, 2017

Thanks Christian A for helping me solved the issue that I couldn't fix with other people. It was done effectively and now I can create a ship request

Date of experience: December 9, 2017
Canada
1 review
0 helpful votes
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Chat customer service was great
December 9, 2017

Abigael is awesome. Answers all your questions in an expedient manner and was a pleasure to deal with.

Date of experience: December 9, 2017
Kuwait
1 review
0 helpful votes
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The best shipping company
December 9, 2017

I really like this company in the way they do there business with getting your stuff in the fast way

Date of experience: December 9, 2017
TZ
1 review
0 helpful votes
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Amazing
December 9, 2017

Awsome and was helped
He was really kind and cool to talk to thank him so much
He was good and pleasure talking to him

Date of experience: December 9, 2017
Saudi Arabia
1 review
0 helpful votes
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Patient
December 9, 2017

This employee so kind and patient thank you for good service and quick response, you are the best

Amjad khalid

Date of experience: December 9, 2017
Spain
1 review
0 helpful votes
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Credit card payment
December 9, 2017

Amazing! Zyrra solved all my questions, She is a great professional, with an exquisite treatment with the client

Date of experience: December 9, 2017
Saudi Arabia
1 review
0 helpful votes
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Very well response
December 9, 2017

Thank you Ginalyn for the efforts where solved my problem.

My shipment were lost and she put it in the right way.

Regards,

Date of experience: December 9, 2017
1 review
0 helpful votes
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Great support
December 9, 2017

It was simple and prompt.
It took less than 5 minutes to solve the issue.
I'm really glad with that.
Thank you for your support.

Date of experience: December 9, 2017