On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
We monitor reviews for authenticity
Good. Pedde Jeff D. Helped me with an issue I had about locating a package that wasn't yet processed by MyUS
I had a simple question so i used the live chat feature.
It was fast and easy.
Thanks to Pedde Jeff D.
Very informative. Nice.
Thanks for Pedde Jeff D in MyUS support he explained my everything I need and explained why my account is in hold I just need to wait for the next busines day for MyUS team to review my documents.
Agent name is Kamal
714-421 Case *******
I requested a refund and it was immediately accepted
I'm expecting the money to return in 7-10 days
Abigael is very helpful to assist my international queries. I want to understand my cost of shipping a heavy outdoor storage oversea. Abigael let me know any extra cost, insurance, and check for me it can be shipped. He also advise me I will have 20% discount on my first shipment. With his detail explanation, I will have confident of trying my shipping wih MyUS
He was very helpful and fulfilled my request. He is knowledgeable and guided me to every step in setting my account.
Erika and Luke replied to my many emails and did so quickly and got my packages sent.
I truly appreciate the professional customer service.
Thanks for Talal for updating the price and rapid response, I was worried this could be a problem, but really it went very easy and smoothly
I had a problem in MyUS then I contacted with Mr. Peddo Jeff D. He was nice helpful and great. He solve my issue completely. Thanks a lot.
Chat support agent Pedde Jeff D. Was great - he did the best he could to help me with two issues. One was fully resolved (thank you), but unfortunately the second issue was not (not his fault - my package was received by MyUS and sent to another customer by mistake). I'm now waiting on escalation to resolve the issue amicably...
Excellent service provided by Mr. Pedde Jeff D during my online chat help request. Seamless and very quick to respond. Recommended!
My live chat with Christian A. Was very quick and easy. Far beyond my high expectancy. I was confused with a carrier option missing, and he told me the reason instantly without delay.
Compared to some other live chats I've had with big companies, this was by far the quickest and simplest. He even gave me a quick tip! Kudos to Christian A.
Thanks,
Mijwal.
Thanks Christian A for helping me solved the issue that I couldn't fix with other people. It was done effectively and now I can create a ship request
Abigael is awesome. Answers all your questions in an expedient manner and was a pleasure to deal with.
I really like this company in the way they do there business with getting your stuff in the fast way
Awsome and was helped
He was really kind and cool to talk to thank him so much
He was good and pleasure talking to him
Amazing! Zyrra solved all my questions, She is a great professional, with an exquisite treatment with the client
Thank you Ginalyn for the efforts where solved my problem.
My shipment were lost and she put it in the right way.
Regards,
It was simple and prompt.
It took less than 5 minutes to solve the issue.
I'm really glad with that.
Thank you for your support.
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Answer: We do apologize for the delay. Our team will reach out to you as soon possible.
Hi Jerome. We are truly sorry to hear that this happened. Our Customer Service team will contact you very soon with an update on your case. We appreciate your understanding.