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MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Very nice and patient. Kamal listen and assist me very professionaly.my
My experiece was woderful and everything was solved
I was having an issue with my package and I was assisted by Kamal he was a great help. This is the first time I'm using myus.com and made an error with the address
You have perfect service but we still looking for more cheaper shipping price and more free services as well
Pedde Jeff did a fantastic job in helping me to check my package status and it was a great experience overall.
Dear, Pedde Jeff D.
I am not good at English, so the conversation response should have been delayed.
But, you accepted the background of the question from me firmly and responded tenaciously.
Thanks to that, I was able to ask questions quite reliably.
I would be happy if I could see another person like you again.
Jeff Pedde provided outstanding live chat support, took me through delivery questions and how to navigate some issues. Great experience as a new customer who was using your service for the first time. I won't hesitate to rcommend it for others.
The service is really good. Pedde Jeff D. Is a good support agent. And service is very good. I think its the best site for this kind of service.
It was a great one. Was worried but John Benedict was nice and calm enough to resolve the issue for me. Quite happy with that.
The agent Abigael was a really professional to deal with me, he addressed my query. Wish him best of luck in his career.
Was good, Pedde Jeff D. He answer all my questions and was satisfatory and I like it, and I hope that you guys keep doing a good job for the customers
Very clear and nice explanation about shipping cost and delivery. Pedde Jeff D. Was very friendly and understanding.
I like the live chat, although connection time to an agent could take some time. It probably can be the number volume of customer or something else. However, so far so good. Kamal was outstanding!
Kamal was really helpful in answering my questions, very direct and easy to understand. Thanks a lot!
Darwin did a great job of helping me with the problem of not being able to log into my account. It was not easy to fix, but perseverance got it to being all okay now.
Very pleasant exchange.
Made a few requests hope these could be followed.
But all in all Louther was very helpful in verifying the tracking numbers with incorrect suite numbers and requested expedited shipment movement.
Cudos to Louther
I has a problem with the shipment to my country and it was sent back to the seller
This problem was solved very smoothly
Thank you Lovely and Thank you MyUS team
Nice site, and helpful chat line
Louther was most helpful!
Great help from the chat line! Though the wait time was a bit long, but then it's Christmas rush:-)
Luke was very helpful. But the service is very expensive...
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Answer: We do apologize for the delay. Our team will reach out to you as soon possible.