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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Louther was a great help! It took a loooong time for the chat to connect me to an agent but when it finally did I had been distracted by some work... when I checked the chat again Louther was still connected to me even after a few minutes where I had not responded and took care of my issue in no time! Thank you Louther!
I made a mistake in entering the price of the product, but cooperated with correcting it promptly
I appreciate it very much.
Chat staff name: Kamal
Extremely quick and efficient response from Talal which resolved my issue. Membership type was amended and fees waived. Thank you very much.
Talal gave prompt and good answers to all my questions.
Only negative with the chatting experience is that it takes foreeeever(!) for you guys to answer. I've had a few experiences with your chat, and in general I've had to wait 30min until you anwer, sometimes much longer than that. That is something you really have to work with!
Fresha was very helpful handling my case. She was patient, gave me all needed information, and made an effort to resolve all issues.
Needed to get into my account and reset my password. Lovely was wonderful thank you and fixed me problem immediately.
I would like to send special thanks to the person in the live chat (lovely) she was very responsive and helpful... she solved a problem for me... Thanks a lot dear.
Quick contact & quick response... what more can I ask for?
Pedde Jeff D worked quick to look after my matter and was extremely efficient given the time of year! Thanks for the help!
Really great experience considering most US shipping companies cannot ship lithium batteries from the US
Very good responsive answer my question, give information is good and fast, thanks you very much for you responsbility
Pedde Jeff D helped resolve my issue quickly. Great customer service I would recommend using the LiveChat service to resolve your issue.
I love this guy so very helpful and careful and extra securei love this guy so very helpful and careful and extra securei love this guy so very helpful and careful and extra securei love this guy so very helpful and careful and extra securei love this guy so very helpful and careful and extra securei love this guy so very helpful and careful and extra securei love this guy so very helpful and careful and extra securei love this guy so very helpful and careful and extra secure
Abigael was very helpful, addressed my request in less than a minute by updating the invoice value with the package in my suit.
Really it was very fast and perfect help in all issues i had faced with my suite
Special thanks to Luke
They show lower fees before you order the item to your suite and suddenly the fee increases once you want to ship the items from the suite. Will never deal with you guys again@@@!
Hi Rajendra. We are very sorry for any misunderstanding with our rates. We do make every effort to be very transparent with the rates we offer. Shipping items that have installed batteries will change your carrier options though which will impact your rates. Please contact us directly if we can help clarify anything further about your specific shipment.
The support is extremely timely and straight to the heart of the issue.
Would like to thank specifically Beryl Grace for providing this great experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Erik. Thank you for the review. We are very happy that you were pleased with the service that you received. We sincerely apologize for the frustration with the wait on Chat. Normally you can try back a little later if you have to wait more than a few minutes. We suggest you send us a message instead if you find yourself waiting longer than 4 minutes. You may send us a message on the Contact Us Page by selecting, "Need more help." https://www.myus.com/about/contact/