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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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The executive answered all my queries related to the shipment. I'm satisfied with the service obtained at MyUS.com site.
Louther welcomed me to the chat, he was patient, knowledgable about/with my information, quick because he read my mind he knew what I needed to get done and Efficient as he had already taken care of me by sending my request to the appropriate department and he advised me I would get an email within 24 hrs. Louther addressed my concern to my full satisfaction.
Doubt about my shipment and track the current status. Pedde Jeff solved my doubt.
Great answer & help me to clarify my doubt
Very good help from mr Louther
Explication and respond very claire and helpfull
And i gate all the respond from all question
Longer waiting time, but I was able to clarify my questions...
Thank you Pedde Jeff D. For your time and information given that's help me!
Thanks to Pedde Jeff D. For his responsiveness and his professionalism to inform me about the tracability of my package via the online chat.
I've order multiple items from amazon. But have to return one back to seller. Asked for help Pedde Jeff D. He is very helpful and friendly. Good service!
It took 6 days and several email exchanges to resolve what should have been a straightforward query resulting from an incorrectly captured invoice value on the part of myus.
Mr. Kamal was really helpful with my request and friendly. I could not have asked for any better service. Went through the pictures as requested and he was very helpful through out the chat.
Pretty good, finally found one way to ship batteries at affordable cost. Just hoping it goes as said.
Fantastic customer service I mean WOW! So fast I couldnt keep up XD
One package after the other well doneI can finally ship my package!
Give this man an award for the best customer service rep ever!
1. Quick response to all my queries.
2. Precise answers i was looking for.
3. Very responsive, attentiveness.
Firstly thanks to Mr. Darwin who assist me, after the conversation my 2 items was added to my suite.
Receive assistance from Darwin to re-select shipping method. Darwin is very helpful and response to me in very short period of time. Thank you Mr Darwin. Great job.
I had problems with MyUS swapping my US$420 worth item and sending it to another person. Now they have sorted out everything, with a one month delay. I have finally received my (replacement) item.
It seems that it took them this long because they needed to check my case, make sure they cannot retrieve my item from a lucky duck, buy a replacement and send it to me (all at their own cost).
Despite some negative aspects I faced in the process, I would still recommend this service for international shipping needs, as they offer one of the cheapest rates in the market.
However, make sure to consider everything starting from additional weight when you select shipping in original box etc. Also, Small Packet Saver service can be a pain in somewhere as you might wait for a whole month as I did, without proper tracking information available.
Customer Service is a separate topic, as they seem to be instructed to give out as little information as possible, and you need to almost pull info out of them with pincers.
Today is December 18th, a month and 5 days since my item was swapped by MyUS and sent to someone else, and almost a month since they registered my case. I AM STILL WAITING FOR MY ITEM. My emails to Customer Service are being ignored. They have not only spoiled my wedding anniversary gift, but now they are not going to make it by Christmas time. What kind of 'professional' service are they?! They can seem very polite and so on, but in fact they appear to be very little caring of us the customers. All they need is our money, and once you paid, you can be ignored. This is my experience.
MyUS swapped my US$420 worth item with another shipment. I registered the case on Nov 20 immediately upon receipt of a wrong package, and today they still have nothing to say to me, except "Wait for email." They claim to be handling the case, but 7 days after the case was opened they cannot tell me when I will get my item, leave alone whether I will get it at all!
I spoke with Jeff D. Pedde who expertly assisted me with an issue related to my suite. My inquiry was professionally handled with care, and I was very satisfied. Thank you so much. It was quick and simple.
Pedde Jeff D. was very helpful, friendly, polite, and very professional. Great service and quick response time.
My problem about credit card and SiteJabber is the best for help & fix the problem im really i appreciate u
Got helped nicely by an assistant named Louther
Would definitely recommand, especially if it's the same one
Always quick and easy, perfect way of ordering in the US. For a more complex situation Pedde Jeff D. Helped really nice to get shipment sorted out real quick. Perfect service.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Thuli. Our apologies for the delay with your request. We will share your experience with CS management to help improve our service. We do see your order has now been shipped. Thank you for your patience.