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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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The agent by the name of Kamal was very patient with me as well as very helpful. His efforts are very much appreciated
I had issue with one of my packages that declared double higher value than actual purchase. Agent Talal was very efficient and we settled the matter within 10 minutes! Great support from MYUS Team, Thank you!
I had a nice session with Fresha who took me through the procedure for goods returned before they arrive at MyUS address. Life would have been easier if all customer agents were like her.
I had an exelant help from Mr Talal employer at my us I had difficulties logging to my Account Talal was a great help to me he solve my problem allowing The opening of my Account to be able to bay for my shippment allowing my package to be shipped without delay Thank you Talal
I would like to thank you all@ myus as you make our life wonderful thank you all, And special thanks to Beryl Grace
I was unaware of the policy regarding handling dangerous goods but luke was very helpful in assisting me with the matter
Very helpful and beneficial (with Mr. Pedde jeff)
I was having problems in tracking my shipment and now everything is clear... All questions were answered in a very clear manner.
I was just taking to Pedde Jeff D. And Pedde solve my problem in like 5mins! I was having trouble about the seller just collected tax from me and Pedde sent me a document which do me a big favor!
Had some issues with an order where they charged me for a different shipping service. Thanks to Luke from customer service it all got quickly solved.
Pedde Jeff D. Helped me to find it. It was a quick & efficient fix,...
Had some questions regarding Li-Po batteries relating to one of my current orders arriving at myus, com. Christian A. Advised me very friendly and in no time in detail about the options and shipping. Thank you David!
The service is accurate and methodical but becomes rather annoying. It should be simplified to facilitate the work to the user.
You are a truly excellent company (myus.com). You have credibility and integrity. I wish you the best, especially the customer service. It is excellent and very kind in dealing with like Kind Regards but there is one problem you have. When you arrive the goods do not put them in the mailbox immediately or do not know the owner of the box that goods arrived. I hope you to be faster
Abubaker was a great assistant he helped through my problem and solved it before even ending the chat.
Dealing with Abubaker today has an absolute pleasure. I was assisted promptly with a time sensitive issue which was resolved instantaneously. Superb service from the MyUS support team!
I was quite stuck in a shipping situation and Doniel Dean really helped me out! Given how new I am to the MyUS service, the timely assistance gave me reassurance of the service!
My first experience with MyUS wasn't too satisfying, that's also the reason why I can just give four stars overall. Well, I had to ask to apply the promised discount to my account and have also been charged few dollars more than quoted in the invoice.
However the MyUS customer service is really amazing. First Joseph, then Doniel and more than anybody Luke, who was very patient and supportive, have been resolved all the issues so that I'm totally satisfied with MyUS after all.
I just hope that the customs will now finally accept the invoice, but if not it's not really the fault of MyUS as they couldn't know what to state in the invoice. However it would be good if the clients could give some advice to MyUS in terms of what has to be stated in the invoice before the invoices are attached to the shipments. This would be very helpful and save a lot of time on both sides.
But I really can't complain how fast and solution-focused the MyUS support has always responded to me. That's really an outstanding experience, many thanks again to Joseph and Doniel and a special thanks goes to Luke! Really appreciate your amazing support guys!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Iris. We are sorry to hear that you were having an issue. We see this was resolved by Customer Service and your order has now shipped. Please contact us again if there is anything further we can assist you with.