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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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Bloody awful service. Shockingly bad! I tried to return items to the vendor using their webportal. Despite putting in specific instructions about only returning two items within the whole delivery, they returned everything in the delivery. This ended up costing me a lot of money and hassle as not all of the items were refundable. So I've paid for things and not received them because of their incompetence.
Foolishly I gave them a second chance. This time they were unable to apply some common sense to their 'split' package option on the their webportal... despite my inquiring in advance to confirm it would be possible prior to placing my order with Amazon... they then reneged on this promise which has cost me $90 extra dollars on shipping and duty than it should have.
They are dishonest, incompetent and generally horrible to deal with! Disgusted!
MyUs is the best for me and Abigael help me to me Thanks you and your personal helper are the best always providing the best service for your customers thanks
Since it was my first shipping experience using MyUS services, and had some questions, Pedde Jeff D. Was a great help to answers all my questions and concerns regarding the shipping...
Thanks
Memuna
Doniel Dean helped me in fast and effective way to make my shipment value clear. He also attached a paper to make it 100% clear.
I sent a request to apply discount, and Grace responded promptly. She forwarded my request to her supervisor, so I could receive the discount next day! Thank you so much!
Abigael Was great straight to the point, my question was answer in quick and polite way.
Outstanding!
Pedde Jeff D he was so friendlly, helpful and kind
I like myus a lot becuse thire customer service i hope that i can somthing good by rating
I have tried many fright forwarders before. The level of service that myus.com delivers is exceptional and industry leading. I am always excited when using their service. Their customer service representatives are always courteous and look after the clients. On my last request Marvie Angelo went beyond the call of duty. Hands down best fright forwarders.
I was having trouble verifying my credit card, however, Abigael gave me excellent service made sure everything was sorted
Kamal was extremely helpful and diligent, and provided me with the quality MyUS service I've gotten accustomed to.
I had a problem making shipping request and i had a live chat with person called Abubaker he was very professional and patient to listen to me and give me clear instructions and wait for me to do what he asked me and he didn't hang out till I confirmed to him that my problem were solved
Thank you Abubaker
Im happy my query is resolved with Talal. There was issue with the membership the same has been attended to & resolved within the time I expected
There is a bug in your sign up process which leads to the problem that I cant log in and I also cant reset my password. It took a while to explain why the standard procedure doesnt work but afterwards Zyrra acted fast and was always patient and friendly. Hopefully she is reporting the bug back to the QA Team, as well.
Abigael she is very good explaining for my questions fast and clear answer for me thank you very much
Thanks good experience with support and helpful, thank you for amazing support
Thanks good experience with support and helpful, thank you for amazing support
Abdulmajeed
Really helpful guys and friendly i asked him alot about my order and he answered all my questions professionally
I had to ship items that I bought from Amazon, and MyUs consolidated all the items in to one package and shipped it to Dubai. It reached me in three days! Every item was intact and in perfect condition. I appreciate their service. Wonderful job MyUs, please keep it up!
I find the service prompt and very dependable. My merchandise has always arrived in excellent condition and packaged well. Keep up the great work.
Great job! Use the services of the company since 2015. All at a very high level. Quickly, promptly and accurately. When ordering, I made a mistake, but the company quickly corrected. Thanks Fresha!)
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Bonnie. We are very sorry to hear that you are unhappy with the service that you received. We are also sorry to hear that the Return to Sender request was not what you expected. A return to sender request returns the whole package. We would need to split out items you did not want sent back first which is a different request. You can always contact Customer Service with any questions on how these processes work and we can clarify and help submit them for you as needed. Also, we are required to accurately declare the values of your orders. We can certainly assist you with splitting packages but not for the sole purpose of avoiding duty and tax. Our apologies if this was not what you were expecting. We see you are already in Contact with Customer Service regarding both of these issues. Please continue to follow up with them directly so they can best assist you.