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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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If you are a reasonable person, who would like to avoid terrible loss of money and time, keep away from MyUS.
They will charge you twice as much you expect, and won't have a say. Only so this if your'e looking for two days expensive shipment, and highly overcharged with commissions.
**UPDATE**
So as the the comment shows, I tried contacting them and only got pretty words abnd no real help.
They are greedy SOB's who just want your money
The guy that handled my problem "Abubaker" was so nice and walk me through the whole process of returning the already split package and how would I do them and even told me how to request a return label for the sender
Great experience and excellent service. Luke was really helpful and professional. When I asked for help he provided me with several options and followed up me with me. Also the response to my email was in no time.
I have been provided with the best customer service by myus team! I had some issues lately with shipping my packages and I have always been helped by the representatives who took care of my case! The representative Luke was one of the people who showed respect and patience while explaining the answer for each question I had, and I would like to say thank you for the great customer service.
I can only say how happy I am for the service from MyUS as I cannot buy the products in Australia the service has been excellent. The communications have been very quick in replying and goods packed excellent so I will keep on ordering from these guys without any trouble. THanks from a Happy Aussie Lady.
Best shipping website, it's fast and customer service is amazing
I am using this website for more than 5 years and they help me a lot
Their price is best
The service are good especially the shipping cost is reasonable and the shipping is fast. They also have a global outreach. The response from the customer service department is fast
Buy products from USA it's a dream for person who lives in Saudi Arabia
MyUps solve this problem
Now I can. Buy any product in USA
Im so happy with the service.
Every month I have 2 shipment
And I will always ship with my us
And the customer service there excellent I had a problem they solve it in the next day
Shop wanted 70$ for shipment. Got 13$ to send it to MyUS and they forwarded it for another 24$. Saved a lot and it was a fast and hassleless experience!
The service I was given by Doniel Dean was very good and swift... he handled my problem professionally thank you
My question about uploading some necessary documents was handled professionally and promptly. Im super-pleased with the service I received, especially from staffer Beryl Grace.
Order arrived on time. The packages arrived in great condition and the items were preserved. The prices were also fair to the contracted service! Great job MYUS. I recommend!
Fresha was knowledge and to the point. Had answers to all my questions. Would like to talk with her movingforward, but I understand it is unlikely
I was assisted tonight by an agent named Fresha. I had a lot of questions, and drove her crazy at times, but nonetheless she was very helpful and answered in detail all my questions. I'm a pleased customer.
We will deliver precious luggage quickly and reliably.
It will respond appropriately to every problem
MyUS's Christian A. Is wonderful
Thank you for this time.
Surely I resolved that I was worried.
Because correspondence is wonderful, I like MYUS.
The "Ginalyn" that corresponded was wonderful.
Reply emails takes longer time, i had to ship my stuff without the promoted discount as they took 10 days to decide
Hi Mohamed. Our apologies for any confusion or frustration. We see a discount was applied 2 days after you sent in the discount details and this did apply to your shipment. You may review the shipment details in the History section of your suite or please feel free to contact us if you would like assistance reviewing this in your account.
Have been using MYUS for ages to get stuff shipped to South Africa. Sure, there have been some niggles / delays on occasion, but the service is solid. Each package consolidated and packed with care - never had had a damaged item. Multiple shipping options cater for different item types. Happy customer!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Gal. We are sorry for any confusion regarding our service. We make every effort to be very transparent with the rates we offer and you may easily estimate the cost in advance here https://www.myus.com/pricing/ We are showing you were charged the lowest cost option and this matched the advertised rate. Our apologies if this was not what you were expecting. We see you are currently in contact with Customer Service. Please continue to follow up with them directly so they can best assist you