MyUSReviews 5,288

I was a customer with MyUS for more than 5 years and recently cancelled my account after getting my fill of their so-called 'customer service.'

First of all, getting hold of them is nearly impossible. Chat never works and no-one ever answers the phone in my experience. Even trying to get the question form on the website only works about 5% of the time, in my experience.

When the question form does work, the only way to contact them is by leaving a message on their website - and it can take up to a week to get a response, in my experience.

When you do get finally a response - good luck with getting them to understand even the simplest request. Plan on sending SEVERAL e-mails before they even read what your question or request is. And, each time you send a reply to a response from their support team, they send you a new reference number and no-one seems to talk to each other. What a mess.

I did to my GREAT surprise manage to get through to chat three times - but no-one I chatted with had the power to do anything. Chat is basically another way to send information in to the support team. So a big waste of time.

The last straw was the absolute appalling experience of a friend that I had the misfortune to recommend sign up to MyUS. They signed up for an account and changed their mind - cancelling within a day of signing up. Even though MyUS sent an e-mail clearly stating the account was cancelled - MyUS reinstated the account a few days later without request or permission, then attempted to collect $27.00 in fees for an account that was NEVER used and was cancelled after a few hours.

Unbelievable.

It took more than 20 e-mails to get the account cancelled again - and we still don't know if it will stay that way. I feel so bad and wish I could take the recommendation back. I felt the only way to respond was to cancel my account and take my business elsewhere.

Stay away at all costs - no-one can be worse than these guys. I will pay extra just to be able to talk to someone for a change. I am now researching other package-forwarding companies.

After pondering over which overseas despatching company to use and reading many reviews good and some bad I decided to give MyUS a go. Costs are very competitive service from the moment the goods get delivered to them right through to delivery in Australia to me is so straight forward, easy and hassle free. The account is updated so fast they are right on their game and a market leader. They send goods straight away without delay. By using a good freight forwarder puts them above the rest, USA to delivery to me in Australia in five days I couldn't believe it. I have bought local and delivery took longer. Hats off to the team at MyUS nothing negitive to say against them only praise. Keep up the great work team MyUs a cut above the rest.

There are so many hidden fees! Fees for perfume, fees for multiple items, fees for storage...you name it. My estimate was about $53 USD, and when I lodged the ship request, it went up to $120 USD, and that INCLUDED a 30% first time discount. Now I'm looking on the site to see the itemised costing of the absurd fees they charge, and I can't find it. Totally lacking in transparency.

They lost something, and it took 5 days for them to find it.

I had several interactions (6+) with this company on live chat etc, and was offered a review link on only one occaison, when my issue was a quick and easy fix, so they are selecting customers to give reviews. Try literally ANY company but this one, becuase there is no way you could do worse.