On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
We monitor reviews for authenticity
I had an issue where Luke was in great help to me. Prompt communication and precise results, thanks a lot!
On the other side, i have to mention the hidden charges is an irritation for everyone, i think this should be addressed properly.
Thanks;
Mr. Pedde Jeff D. Was very fast, reliable, convenient, and gave me all the answers I was looking for :) I really appreciate the time and efforts of him and I really look forward to work with this company
I WISH MYUS would let you know that they can't ship certain things befor they're "ready to send". Evidently not.
Hi Kewal. We are truly sorry for any inconvenience with your recent shipment request. We do make every effort to note any issues with packages at the time of login however it does appear there was some misunderstanding regarding the strength of the battery in your package. Unfortunately we did determine this was actually considered a Dangerous goods level battery (over 100 watt hour) that the carriers will not carry to your country. We are showing that we are working via email to help resolve this for you. Please continue to follow up with us directly via email so we can best assist you. We are always more than happy to review any items in advance of purchase to determine if we can ship them.
Luke helped me fix an error that I made quickly and efficiently. I appreciate the help that you provided me.
Everytime I have to contact MyUs they are friendly, extremely helpful and always make you feel like you are a valued customer. I have contacted Jeff several times, hes great at understanding and helping resolve sometimes complex and confusing issues. Perfect example of a customer service representative.
I opened an account from myus.com because I saw their advertisement which they claim that dimension is not a problem for them they just concern the weight. However I got a mail which says after I sent 2 packages to them even I checked the country guide.
The size limits for Turkey is 18x14x12, however the dimensions on your packages are 26x27x7 & 20x20x13.
The ship request will be cancelled and you can then choose to have these returned to the seller or shipped to an alternate address.
Hi Bora. Our apologies for the inconvenience with this request. It appears that the issue was related to the carrier you selected for your request. USPS does have very strict guidelines for shipments including size and that is one of many reasons they are not a preferred carrier. Our preferred carriers are DHL, FedEx and UPS and they can ship very large packages. It does appear that you were able to ship this via DHL without any issue. Please contact us directly if we can help clarify the carrier shipment guidelines further or assist you in any other way.
Good day,
I would like to give a positive review for Colleen Anne C. Whom I had a pleasant experience with this morning on live chat. She was very friendly and efficient with my queries and showed me a quick tip also to help save time with processing my shipments. Thank you Colleen
Help was good and I received a very good service from Colleen Anne C.
And the agent was very helpful
Amor at MyUS has been very helpful with our questions and requests. Thank you and we look forward to receiving the email notification that's promised.
Well, there's hidden charges for everything. Yeah, it's technically stated on the site, but literally anything that you can think of that could be a charge? Yeah it's going to be charged. Just wow.
Hi Allen. We are very sorry to hear that you were not happy with your experience with our service. Generally speaking there are no hidden charges or fees for the normal shipment process. We do make every effort to be very transparent with our rates or fees that we charge. Any extra fees would be related to services outside of the normal shipment process or special requests. We would be more than happy to help clarify any service fees that you may have questions about. Please contact us directly so we can help https://www.myus.com/about/contact/
Abuaker took his time and explained things to me so I understood my answers, and I had a few, this is my first international shipment, he also sent attachments thru as we chatted so I can read later.
I was nice speaking with live chat
Good support service
Special thanks for Pedde Jeff D.
He helped me lot of
And it was great service and great experince with myus its my first time here
Good Support given, Make quick job, happy with service, Need more of them like him, Thanks to him, bye bye bye
Hi DILDAR. We are glad to hear that you were happy with the service you received. Thank you for your feedback regarding Live Chat. We are always looking for ways to improve our service and we will share your experience with management to help in that regard.
She kindly helped me with poor English.
Thank you very much!
Thanks to you I was able to return the item.
I just join MyUS membership and would like to understanding more about how to us the system, I used the live chat and got the assist shortly, the live chat staff Amor is very helpful to answer my questions, thanks for the helping!
Colleen Anne C. Responded very kindly.
It was a very early work, and we corresponded pleasantly.
It corresponded before, but it was very kind.
Very good very good very good very good very good very good very good very good very good very good very good very good very good very good
I had a great experience using MyUS services and the live chat was very helpful. Christian A. Was very nice and helped me with my problem in no time
This site provide all the services I need, really great service and highly recommended.
Many thanks to Christian A. From the chatting team for her support.
I encountered an issue (system glitch) that was resolved promptly and privately in live chat by Colleen Ann C. My mind is now at ease.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Mail Forwarding Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mohammad. We are happy to hear that our Customer Service team was able to promptly resolve your issue. Our apologies for any misunderstanding regarding any charges you experienced that you were not expecting. We do make every effort to be very transparent with any charges you may face with your shipments. Please contact us directly if we can help clarify any charge you received to help avoid any future misunderstandings.