On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
We monitor reviews for authenticity
Louther did a good job with assisting me with my problem regarding my order value in MYUS suite. He also did it in a timely matter and didnt make me wait long for his response, which was appreciated.
I can trust them and they are supportive always open and available to help and assist whenever i need help, offering the best service with affordable price
Thanks for the help & contact team for their assistance, it took a time but worth it, thanks for Abubaker for his assistance
You always give the best help that you could, your team are amazing my experience was with a guy named abubaker
I like the services given by MyUS and my last order received on time in perfect condition. Hopefully I will be using MyUS for all my purchases from USA.
I would definitely recommend MyUs to anyone willing to shop from the American stores. Everything is just great; The customer service, the packaging and the fast shipping of my products. Can't ask for more.
Your agent Pedde Jeff D.
Is a great agent
Helped me perfectly
Was nice to me
Was fast
Was perfect
Thank you so much
It was great help from Pedde Jeff D. And wonderful, fine stars, will contact you guys if i need any further help in future
I opened an account with MyUS and already shipped for the 1st time, the trial as a whole was very successful, customer service was very helpful.
I was a bit confused with regard to shipping from China to my "MyUs" address. Colleen Ann was efficient and totally polite in her interaction with me. Really appreciated her patience and help
I have used MyUS a few times internationally to SA. MyUs service has been fantastc, easy processing via the MyUS app, instant and accurate pricing with multiple shipping options, and no hidden costs! The arrival of my parcels has been quicker than expected. The latest app dowload offers inhouse tracking. The online chat works flawlessly with professional and prompt service. Well done MyUs! I look forward to many more shipments!
Thaks You. I like it very muchThaks You. I like it very muchThaks You. I like it very muchThaks You. I like it very muchThaks You. I like it very muchThaks You. I like it very muchThaks You. I like it very muchThaks You. I like it very muchThaks You. I like it very much
I confirmed whether the target item can be delivered.
Chat answered very quickly so I helped a lot.
I was very glad that Colleen Anne C. Responded very kindly
Easy user friendly platform for buying, specially for items that only ships to the US!
Definitely a service that I would recommend.
Amor from MyUS helped me to clarify up something about my membership and did it nicely! Comments are well thought and response is swift. Fix my package wrongly declared value as well... Well done!
Amor Listened to my comments carefully, and solved the issue in a blink of an eye.
And now I'm just filling the description box to reach the required limit of 100 characters
My issue was resolved in no time, it was very easy interacting with Christian.the verification process was easily done, and the process to ship my package was explained easily. Thank you
Everything with myus is clear and simple. The custommer service is excellent and always available. I recommend myus to everyone
I was thrilled to learn of MyUS as I saw it as a means of obtaining US products that would otherwise be unavailable for me here in the UK. However, your procedure is ambiguous and card verification process flawed. Despite my following your instructions, the system failed repeatedly and I was forced to rely on a customer service process that is clearly a 'box-ticking' exercise that fails to achieve its primary objective. Issuing an automated email directing customers to a web FAQs page that does not include the required solution is no help at all - rather it is a poor cop-out on the part of your company. Only through the diligence and tenacity of a member of your staff (Lovely) was a solution eventually achieved, after 14 days - too late to obtain the required product for my son's birthday.
A good person has helped me a lot. I am grateful to him. There are 3 non - help me. I am upset with them either Pedde Jeff D He was very good and his service was really quick. Thank him for that.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Mail Forwarding Businesses
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Stephen. We are very sorry to hear that you were unhappy with the experience with our service. The card verification process is in place for your security and can usually be completed quickly. Our apologies if this was not your experience with it. The Contact Us page does offer answers to many commonly asked questions but you are welcome to contact us without reviewing these. There is a section on the bottom of the contact us page that says, "Didn't find the answer you need? Contact us!" This provides the details on how to contact us. "Need More Help? Send a message" allows you to send us a message or you may connect in Live Chat right away by selecting "Chat Now" link. We are glad to hear this was ultimately resolved and we sincerely hope that you will give us another chance to impress you.