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MyUS Reviews Summary
MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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It took ages to get through to an agent, but one I did, Colleen Anne solved the problem quickly and efficiently
Colleen Anne is great and helpful thank you very much. But it wait 10 minute to connect to her. You should resolve this problem
HI Mona. We are so sorry to hear you had to wait to connect in Live Chat. We are available via LiveChat seven days per week between 9:00 AM and 5:00 PM EST. If you receive a message that LiveChat is unavailable during this time, it means our queue is full with other members. Please keep trying, and you will be able to reach us.
You can also send us a message and receive a reply via e-mail. Just visit our Contact page here: http://www.myus.com/en/contact and click “Need More Help.”
Colleen Anne C. Was great. She was courteous and help me with my request in a quick manner. Thumbs up!
Colleen Anne C., thank you for your help you help me a lot for my issue, appreciate your time and concern
Regards
Colleen was quick and helpful, good attitude towards her work and an obvious asset to your company! Give this girl a raise
I had an issue with me accessing my account but thanks to "Colleen Anne C" she halped me really quick
Great Customer Service. Every time I had a question they answered me as soon as possible. The agents are nice and helpful. I really appreciate all help provided by Colleen Anne C when I needed.
Overall service and site design is excellent, with an array of useful, reasonably priced services and a great user experience. They do send too many 'touchpoint' emails once you sign up but this is normal business practice these days.
Currently I have a shipment of 5 $929 laptops that have been in 'in-review' status for 36 hours while I wait for someone to check the value against the Amazon invoice I uploaded. The customer service rep was polite and friendly but couldn't help because this task needed to be 'escalated' to someone more senior, which may take another 24 hours. This is completely ridiculous as it's a simple 1 minute job to check that the Amazon invoice I uploaded states the same value as what I entered. It certainly doesn't require escalation, and it should have been done within a few business hours of receiving the invoice. Get rid of stupid and unnecessary internal policies and trust your staff and I'll be happy to update to a 5 star review.
Hi Adam. Our apologies for any frustration with the valuation process. Normally we can help right away with most declared values but high value packages require review by our Trade Compliance Team to be sure we are prepared to export these via US Census requirements. The easiest way to be sure packages are available right away is to ask the seller to include the invoice or to upload it to your suite in advance of arrival for our Login team to enter it directly. We do appreciate your patience and your understanding as we must remain in compliance with all US export laws. We are showing this was updated and is available for shipment your convenience. Please contact us directly if you have any other questions or concerns https://www.myus.com/about/contact/
Very responsive and helpful so i can get real time updates whilst system is synchronizing before i can see it on the apps
Get service very pleased with customer service. They attened to my queries straight away. Also as a shipping forwarder they are better than others that I have used.
Colleen Anne C. Responded kindly politely, it was very good.
I'm really thankful to you!
I would like to use MyUS forever.
Jeff was super helpful!
I had a problem uploading my items values and he helped me with all I needed to do.
Thank you so much
Used the Live Chat to get some help resolving an item value issue. An employee named Louther was very helpful, polite and quick. Glad they have a live chat option. Better than emailing or calling long distance.
I appreciate of the support given to me by Amor during is Chat support
He was highly professional everything was done in timely manor
I requested a live chat and an agent Amor took my call. They were very helpful and were able to answer all my questions. Highly recommended!
HE DID MY CREATED CARD ACTIVE SO FAST AND ALSO HE SPEAKS TOW LANGUAGE ARABIC AND ENGLISH. THANK YOU AMORE
I have never for ones have any issue with myus.com, i have always wanted to shop on amazon.com, myus.com made it possible with extreme ease.
I had a great chat with Amor from MyUS.com, helped me with my issue and got the answer I needed on time.
This is a very nice service. Bought my laptop from Ebay Seller who doesn't ship international. Price was bargain and have it shipped to my suite address on MyUS. Immediately, they forwarded to the Philippines and got it 3 days! Packing is neat and well organize. Definitely, I will keep on using this service. I feel like I live in the U.S. Support were very prompt as well. Keep up the good work and more power to MyUS! This is so far the best!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Steve. Our apologies for the delay in connecting with Live Chat. We are available via LiveChat seven days per week between 9:00 AM and 5:00 PM EST. If you receive a message that LiveChat is unavailable during this time, it means our queue is full with other members. Please keep trying, and you will be able to reach us.
You can also send us a message and receive a reply via e-mail. Just visit our Contact page here: http://www.myus.com/en/contact and click “Need More Help.”.