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MyUS has a rating of 3.9 stars from 5,288 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MyUS most frequently mention customer service, live chat and many thanks. MyUS ranks 86th among Mail Forwarding sites.
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I have items on Hold and some not showing in my suite as purchased, Colleen Anne C was very patient with me and sorted out everything for me
Ty so much, he is verey help, and he know how to fix problem with out conact the higher sellr, he help me in firset time
Thank you Pedde Jeff D. For helping me with my situation, I truly like your highly professional service.
Myus is great, and perfect service from Pedde Jeff D, recommend it to everybody all over the world Myus is great, and perfect service from Pedde Jeff D, recommend it to everybody all over the world
Amor was very helpful and quickly addressed my issue through MyUs Live Chat. Live Chat is quick and avoids the hassle of having to wait for an email response. This service is much appreciated.
I was speaking to Amor. There were discrepancies in my shipping order. Amor was very professional. He kept his patience throughout the chat. I really appreciate what he did for me.
2 stars for myus and 5 stars for amor
They solved my problem within a moment. Very professional and great customer service. Thank you Amor for helping me with my problem regarding my recent shipment. He was also polite and quick.
Colleen A. C was great and assisted me superbly. She answered multiple questions, some were also repeated by me. Yet she complied very professionally.
Colleen Anne was very helpful in solving my account problems.
I asked if it's ok to wave the extra fees since I am a loyal customer, because I am having financial problems and I asked if I can pay only the shipping fees and she agreed!
Gosh I love MYUS. I urged my family and cousins to register and be MYUS members a year ago
All good and Amor was very polite. I needed help with shipping of dangerous goods.
I don“t know what to write moore but it needed to be 100 characters so filling out space here
Colleen Anne C Was very fast to respond and look up what I queried. Good person and decent to speak with, great manner. Thank you.
First class support, great dashboard and I couldn't be happier. I had an issue regarding item values and on speaking with Colleen Anne C, it was sorted in a matter of minutes. Looking forward to receiving my delivery.
I was concerned about some issues from amazon shipment, but Luke gave me a good explanation and I am satisfied now. Thanks
I got all i need of information so i can be sure when i purchase online from Amazon that i will get my shipment save and sound
Thanks to Amor the support agent who helped me to accomplish that experience
Thank you MyUS too
I would like to commend Colleen Ann C. For her excellent assistance in helping me with my problem. She was prompt and her guidance simple to follow
Very good compay, very easy app very clear
I will al ways ship from myus
Talal helped me alot.
Thank you...
I chatted with Abubaker today in regards to a shipment upgrade I was hoping to complete. Their help was incredibly useful and I was able to change my shipping within minutes despite never using your site before. Thank you very much!
Experience with support person assisting me by the name of Pedde Jeff was pleasant and very effective.
He was able to resolve my problems there and then,
Jeff D. Was very sweet and gave me all the information I needed. Amazing customer service!
Answer: You don't need to guess the weight of the item you want to purchase. The seller of the items should have the weight and with the use of the ship rate calculator, you can estimate the shipping cost without fear. http://www.myus.com/en/international-shipping-rates/.
Answer: We are located in Sarasota, Florida.
Answer: We are based out of Sarasota, Florida and all of our shipments are packed and shipped from our location. We currently do not do pick ups. You can learn more about our service here: https://www.myus.com/how-myus-works/. If you have any further questions feel free to contact us at support@myus.com or go to our website to chat with a Live Chat Representative 24/7.
Answer: Micaela, it all depends on the rules in Peru. I'm a MyUS customer and one of the reasons I like their service is because they give me a discount on the shipping cost, each time. There's an option in your shipping settings where you can select 'label as gift', usually customs aren't charged on gift items. Maybe you should try that once. Works for me all the time. I hope someone from MyUS will respond to your question and give you a more satisfying answer. All the best.
Answer: Thank you, Mariam! We are always looking for new ways to help our customers, and we are testing a program that will eliminate dimensional weight from your shipping costs. Please keep an eye on your email for an announcement about this exciting program, as we hope to make it available later this year. Thank you for shipping with us!
Answer: We can receive and ship orders from Banana Republic.
Answer: We do apologize for the delay. Our team will reach out to you as soon possible.
Hi Abdulwadood. We are very happy to hear you appreciated the service you received in chat. Please contact us directly if there is something in particular about your experience with MyUS that we can help with. We are always looking for ways to improve our service.